On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site is easy to use and the prices are up front.
Site kept freezing up. I had to put info in more than once. Last nite I tried to reserve the same flights and after going thru the process, I received an email from Justfly that my reservation was declined by the airline, no reason listed. So I called customer service and learned it was because the return flight price had increased by the time I completed my reservation. Today I go back on the Justfly site and schedule the same flights for less with no problem.
I always rely on justfly portal for my immediate bookings. I am always surprised by the price they offer vs other major companies
The service tries to charge for seat selection but honestly says that this is their own convenience fee and seat selection is actually free, also charge was much more reasonable that on other services. Other than that that was the only service which matched advertised price. Thanks!
I book my flights with just fly 99% of the times. I get options of comparing flight prices. It always give me alternative flight dates to travel at a lower price. I reccomend justly to every one when I know that they will be traveling. Justfly is a very user friendly web site. It gives me the option of signing up for price alerts.
Easy to use and great prices. I use justfly for all my flights.
Booking was easy, no secret fees, fast, secure.As I am using your site for my path to earn a spot at the 2020 Olympic games, it is important for me to book hastle free.If I win, I will be using the $ towards my trip to Turkey
JustFly is my number one search flight. Excellent service, flights and prices. Always recommended to others.
The JustFly team has made it easy to find the most cost-efficient ticket prices.
It was okay the i bought my ticket the year 2018 but this year i found very difficult to find good price
Searching flights was very easy and search results showed numerous options from various airlines! Just what I needed when trying to plan our trip -- Just Right!
I have purchased ticket on 12/01/2019 and within an hour cancelled, but since then unable to get refund. When I called them for about 5 times they were telling me that the refund was issued but it will take 8 weeks. But after 8 weeks I called back and telling me the same answer, when I argued back the answer was they have already issued the refund I better deal with the credit card company. I tried to talk to the so called supervisors and one of the male one was rude and unprofessional.
Web site worked to show me possible choices and I was able to book my flight without problems. Thank you JustFly
It was at the touch of your phone key action I usually use all the time
Very easy website and makes everything less complicated!
Looked for a reservation last minute online scrolled through several sites found a realistic Lu cheap flight got kicked out of the system lost my first lower price had to settle next day for a little higher system said it was because of insufficient funds not true paid same card next day no problems
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members