It went smoothly, although I could not find a nonstop flight on the return leg, resulting in a 3-hour layover, and it ended up about $30 more than I would have liked. All in all, a pretty good transaction though.
Do not use this travel agency! I would rate it lower if I could. The customer support SUCKS and is not useful at all! They scammed me because I paid $85 for seat reservation but when i called again to check if they had already booked my seat, they said i didn't select any seat yet. I paid $85 for
Them to tell me all they did was a request and not even have a seat confirmed for me. These people suck and anyone out there looking to save money for a plane ticket, spend the extra cash to go to a RELIABLE travel agency. Do not waste your time looking on their website!
I often have trouble to find good sites to book flights. As of lately though, I have been using JustFly and this site has offered me great, affordable deals for airtravel. I will continue to use this in the future.
I was searching for best prices on flights from NY to CA and finding everything more expensive than expected. I spotted two options at decent prices, and decent times, and selected one of them. I was taken to JustFly and the rest of the process was seamless. I will definitely try them again.
It was very easy to book flights. Unfortunately, I had to cancel my flights. However, it was great knowing that you had a 4-hour window in which to do so. The agent who helped me cancel was more than kind. It was a good customer service experience!
Process went smooth but I ended up booking through a third party site instead of directly with the airline which was a bit surprising. I didn't see a disclosure to this effect when I started my search. I thought I would be booking directly with the airline.
Buying a ticket on justfly is not recommended, buy ticket direct to an airline because once you have a problem they will not help you, they will keep you on hold, doesn't matter to them how emergency your situation is. They don't care at all! So disgusted!
I was able to find a good flight connection for a below average price from competitors. When I selected my preferred flight the page changed with a note" We found a cheaper flight for you" (or similar). Unfortunately I did not notice that the system changed the departure date as well. I did the booking and noticed only on the confirmation that I do not fly on my preferred day.
They took the money off my credit card and never sent the ticket. They then created so many customer service hurdles than the $200 ticket was not worth my time to chase after. Mailed the credit card statement and the claim but never heard back from them.
When I used this company to buy flight tickets, I found it very easy to find the best price ticket. This service gave me a lot of different options with locations and variability of airports and time/dates of flight. I recommend this service to everyone who wants to save the time and money.
Ordered tickets from this company and after receiving the money for the tickets over $1600, they cancelled our tickets and stated we had no trip because the card did not clear. However we saw where they had taken the money out of our account. After calling them they continued to say we had no tickets and our flights had been cancelled. The followed up with an email stating the same but would not return our money stating they did not have our money. Filed a complaint with the credit union to get our money back. The credit union sent papers in telling Just fly they were recovering our money for no tickets and cancelling our flight. Just fly continue to deny the charge back. My credit union was persistence and after 90+ days we got our money back. This is a scam company. Do not, I say, do not do business with this company ever unless you do not care about having your money at risk and possibly giving it to them with nothing in return. Just fly
The service tries to charge for seat selection but honestly says that this is their own convenience fee and seat selection is actually free, also charge was much more reasonable that on other services. Other than that that was the only service which matched advertised price. Thanks!
I purchased tickets to Hawaii and when I tried to make a change I was on hold for 8hrs then asked to be charged and extra $75/ticket even though the airline wasn't charging. The site intentionally requires you to call in hopes that you will hang up or just get disconnected. There is no email, change, or cancel option that actually functions.
I had 2 stops for this trip and found it very easy to connect flights and experienced no delays. For a person flying this is a win win situation always! Thank you for your great experience and great customer service.
One of the best website to purchase the airplane ticket. The price still remains the same
Providing helpful content for free on this website is a good way and easy to search your fly. It really helpful. This website help me to find the fly I want give me the solution.
Actual price paid was not as advertised. During checkout when verifying my credit card information, the site informed me there was a price change for an $200 extra dollars. On top of that, there was an extra charge separate from the ticket price that showed up on my credit card bill.
Hi Connie,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
We also see that you have pre-selected your seats for a fee of $16.95. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.
Kind wishes,
JustFly Team
When you book the ticket online, they tell you free cancellation within 24 hours. When you cancel the ticket, they charge you $75 per passenger for cancellation. Called the customer service, they said you were asked to purchase "extended cancellation policy" in order to be eligible for free cancellation. Give me a break, what a misleading website. Do they understand what free cancellation and extended means? Of course, they do. The whole company just want to trick you. I am sure they made lots of money through cancellation fee. The representative is nice, but insist for the cancellation fee. If I am the employee, I will do it to generate profit for my company. I will rate this website as -5 star if they have this option.
Hi Wei,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Do not purchase their seat selection for extra fees; You can not choose your own seating arrangements. The fee you paid is only for them to send a request that you wanted to be seated together. You can not confirmed your seating arrangements not till within 3 days of the departure.
I was looking for a flight that didn't leave to late or to early and I with Justfly.com, they definitely delivered. Plus I was booking my flight with only a few weeks notice and they were still the best price and stayed within my budget. They had the best arrival and departure times, both going to Texas and coming back. Thank God!
After 2 hours on hold, I got hold of Justfly agent to cancel my travel insurance as per their guidelines/policy to get a refund. The rep sent no confirmation of cancelation/refund and I never got the refund. Now, can't even speak to an agent. First time using this company and now would not recommend.
Overview
Justfly.com has a rating of 2.2 stars from 6,161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 174th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.
Kind wishes,
JustFly team