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Justfly.comReviews 6,164

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
742
value
701
shipping
312
returns
512
quality
611

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Washington
1 review
0 helpful votes
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Emergency flights
April 15, 2016

In times of emergency flights, this site will be the best go-to. I bought my ticket here when my dad got a heart attack in his home in Ontario, CA. The cheap flights really help those people in tight budgets.

Date of experience: April 15, 2016
Florida
1 review
0 helpful votes
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Cheap and reliable
April 14, 2016

I never thought cheap and reliable can coexist until I booked my flight with Justfly. The flights are discounted and you won't have to pay hidden extras so you're always in the light.

Date of experience: April 14, 2016
New Jersey
1 review
0 helpful votes
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Safe and reliable
April 14, 2016

I've booked nearly all my flights since early 2015 with Justfly and all my personal information are kept confidential.

Date of experience: April 14, 2016
California
1 review
0 helpful votes
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When I booked with AirAsia last year, my confirmation email arrived after 8 hours. When I contacted them about it they said something about customer traffic and stuff. Now, with Justfly, my ticket confirmation arrived in 18 minutes. Just compare 8 hours to 15 minutes. Wow.

Date of experience: April 13, 2016
California
1 review
0 helpful votes
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Need to book a flight in 10 minutes or less? Try out their Justfly! Seriously, as long as you know what you're doing, you'll be able to search and pay for a flight within that time frame.

Date of experience: April 13, 2016
Turkiye
1 review
0 helpful votes
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My Justfly review
April 12, 2016

I've been flying back and forth between NJ and Toronto and this website saved me a fortune in airline fees. Recommended!

Date of experience: April 11, 2016
Australia
1 review
0 helpful votes
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The best in its field
April 12, 2016

Justfly.com is a newcomer into the online traveling industry but it's quickly gaining more and more users like me. I booked a flight from SYD to HND for work reasons, I was able to get a ticket for 50% less than the original flight ticket.

Date of experience: April 11, 2016
Missouri
1 review
0 helpful votes
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As if flight tickets weren't expensive enough, airlines seem to add all these unnecessary fees for baggage and inflight entertainment (that I, personally, find dull). Luckily, companies such as Justfly makes things cheaper by removing the things that you won't really be using, baring it all down to the basics. If you're not very fussy about flight extras, you'd love this website's deals.

Date of experience: April 11, 2016
Canada
1 review
0 helpful votes
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Instant flights
April 12, 2016

If you ever find yourself in a situation where you need to buy a flight ticket for the following day, then this site will be the best choice. I've booked a last-minute flight last Oct. 19 because I my wife had a severe allergy attack and I had to check on her. Luckily, the flights were discounted and it was all good.

Date of experience: April 11, 2016
GB
1 review
0 helpful votes
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Everything is superb
April 12, 2016

I've booked all my flights with JustFly.com and not once did I experience a cancelled flight, a dropped call or rude customer service. Kudos to the people working here for keeping up the good work!

Date of experience: April 11, 2016
New Jersey
1 review
1 helpful vote
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No dropped calls
April 7, 2016

I've been using Justfly for nearly a year to book my flights. I always call their hotline to book and I have yet to experience a dropped call from their agents.

Date of experience: April 7, 2016
Washington
1 review
0 helpful votes
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They are very consistent in providing cheap flights and they never cancelled any of my bookings. This is the only company that actually provides this kind of service.

Date of experience: April 7, 2016
NL
1 review
2 helpful votes
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The customer service I received from JustFly was noteworthy. Not only did they do everything for me (flight search, booking and confirmation), but they even called me the day before my flight to make sure I'm prepared!

Date of experience: April 7, 2016
Denmark
1 review
1 helpful vote
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Loyal customer
April 7, 2016

I like justfly because of the following reasons:
1. Booking is fast
2. The agents are very warm
3. Flight tickets are cheap

Date of experience: April 7, 2016
Missouri
1 review
1 helpful vote
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What I noticed about JustFly's agents were their cheerfulness. They seemed bubbly and genuinely concerned about your inquiries.

Date of experience: April 7, 2016
Seychelles
1 review
1 helpful vote
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This may seem like a longshot, but I can personally say that JustFly has unparelleled customer service quality. Their agents will never drop calls no matter how long!

Date of experience: April 6, 2016
Sweden
1 review
1 helpful vote
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Helpful agents
April 6, 2016

The agents helped me create a travel itinerary even though they weren't required to do so! Truly appreciated!

Date of experience: April 6, 2016
Canada
1 review
1 helpful vote
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Funny travel agent
April 5, 2016

I loved how justfly's agents make occasional side jokes while we wait for the flight search results! They surely love their job.

Date of experience: April 5, 2016
Switzerland
2 reviews
3 helpful votes
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Not only is their website intuitive and user-friendly, they also have the most affordable deals on almost all destinations available. Highly recommended!

Date of experience: April 4, 2016
GB
1 review
1 helpful vote
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Consistent service
April 1, 2016

I've been using Justfly for months now, and I can personally say from experience that their service never failed me. From flight booking to simple inquiry, they will provide you with all the travel information you ask about.

Date of experience: April 1, 2016