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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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In times of emergency flights, this site will be the best go-to. I bought my ticket here when my dad got a heart attack in his home in Ontario, CA. The cheap flights really help those people in tight budgets.
I never thought cheap and reliable can coexist until I booked my flight with Justfly. The flights are discounted and you won't have to pay hidden extras so you're always in the light.
I've booked nearly all my flights since early 2015 with Justfly and all my personal information are kept confidential.
When I booked with AirAsia last year, my confirmation email arrived after 8 hours. When I contacted them about it they said something about customer traffic and stuff. Now, with Justfly, my ticket confirmation arrived in 18 minutes. Just compare 8 hours to 15 minutes. Wow.
Need to book a flight in 10 minutes or less? Try out their Justfly! Seriously, as long as you know what you're doing, you'll be able to search and pay for a flight within that time frame.
I've been flying back and forth between NJ and Toronto and this website saved me a fortune in airline fees. Recommended!
Justfly.com is a newcomer into the online traveling industry but it's quickly gaining more and more users like me. I booked a flight from SYD to HND for work reasons, I was able to get a ticket for 50% less than the original flight ticket.
As if flight tickets weren't expensive enough, airlines seem to add all these unnecessary fees for baggage and inflight entertainment (that I, personally, find dull). Luckily, companies such as Justfly makes things cheaper by removing the things that you won't really be using, baring it all down to the basics. If you're not very fussy about flight extras, you'd love this website's deals.
If you ever find yourself in a situation where you need to buy a flight ticket for the following day, then this site will be the best choice. I've booked a last-minute flight last Oct. 19 because I my wife had a severe allergy attack and I had to check on her. Luckily, the flights were discounted and it was all good.
I've booked all my flights with JustFly.com and not once did I experience a cancelled flight, a dropped call or rude customer service. Kudos to the people working here for keeping up the good work!
I've been using Justfly for nearly a year to book my flights. I always call their hotline to book and I have yet to experience a dropped call from their agents.
They are very consistent in providing cheap flights and they never cancelled any of my bookings. This is the only company that actually provides this kind of service.
The customer service I received from JustFly was noteworthy. Not only did they do everything for me (flight search, booking and confirmation), but they even called me the day before my flight to make sure I'm prepared!
I like justfly because of the following reasons:
1. Booking is fast
2. The agents are very warm
3. Flight tickets are cheap
What I noticed about JustFly's agents were their cheerfulness. They seemed bubbly and genuinely concerned about your inquiries.
This may seem like a longshot, but I can personally say that JustFly has unparelleled customer service quality. Their agents will never drop calls no matter how long!
The agents helped me create a travel itinerary even though they weren't required to do so! Truly appreciated!
I loved how justfly's agents make occasional side jokes while we wait for the flight search results! They surely love their job.
Not only is their website intuitive and user-friendly, they also have the most affordable deals on almost all destinations available. Highly recommended!
I've been using Justfly for months now, and I can personally say from experience that their service never failed me. From flight booking to simple inquiry, they will provide you with all the travel information you ask about.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.