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Colorado
1 review
0 helpful votes
Follow Dalila T.
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Favorite site to book my flights.
July 12, 2017

Good deals and easy to book flights. Recommended site to family members. Keep up the good deals. I will always book my flights thru your site.

Date of experience: July 12, 2017
Washington
1 review
0 helpful votes
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Good Prices!
November 30, 2019

Good prices... easy to navigate website! Discount travel made easy... lots of choices... secure website

Date of experience: November 30, 2019
New York
1 review
0 helpful votes
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My Go-To site!
February 14, 2020

I love using Justfly and I always recommend it to everyone I know. I always find the best prices and it's the easier way to shop for tickets.

Date of experience: February 14, 2020
Georgia
1 review
0 helpful votes
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Vaca
May 21, 2017

Great site with great prices... very easy to navigate and order your tickets. Would recommend this site to family and friends.

Date of experience: May 21, 2017
Idaho
1 review
0 helpful votes
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Booking with JustFly
May 18, 2017

The web site was easy to navigate. It didn't take me long to give the information and to book the flight.

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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Good service!
August 12, 2017

I am really satisfied! I am Looking forward to have great deals so I will recommend it to friends and family!

Date of experience: July 11, 2017
Washington
1 review
0 helpful votes
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Too high change of reservation fees
July 16, 2017

Min $450 to change the reservation without even looking into what the customer wants to change. Too bad

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Easy and helpful!
July 14, 2017

Pleasant experience through and through. Great prices and the follow up customer service was very helpful and polite.

Date of experience: July 14, 2017
California
1 review
0 helpful votes
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The customer service supervisor HUNG UP ON ME-- I WILL NEVER DEAL WITH THIS ORGANIZATION AGAIN.

My daughter made a reservation on line which she tried to cancel within 10 minutes after making the reservation.
My daughter called JUSTFLY.COM to cancel the reservation and conversed with two agent SEF and Henry. Eventually i had to speak to the agent my self and for at least half an hour before they agreed to cancel the trip and issue the credit.
A month later i checked my credit card statement and of course NO credit-- i called JUSTFLY. OCM and SEF denied ever having the conversation, he stated there are no records of my conversation with them.
I finally spoke with his supervisor-CHES-- she is arrogant, rude and called me a liar over and over again. She kept on repeating they have no records.
I asked her to email me that she had a conversation with me today which is totally refused and when i told her that i could obtain records from the phone company verifying that my daughter called them on them on the that particular date. SHE HUNG UP.
I WILL NEVER DEAL WITH THIS COMPANY AGAIN as my daughter is a student and always short of cash. -
This is my first and hopefully the last review i will ever write.

Date of experience: July 13, 2019
Texas
1 review
0 helpful votes
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Just Fly informed Airline changed flight. Airline informed - Your travel agency is fully responsible on your ticket transactions.

Date of experience: April 18, 2022
Illinois
1 review
0 helpful votes
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Amazing
November 13, 2019

Great experience fast and affordable. Very easy to navigate through the website. Easy payment process and fast respond on the email.

Date of experience: November 13, 2019
Maryland
1 review
0 helpful votes
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I was satisfied
June 28, 2017

I stumbled across your website, and I was very glad I did. I was able to purchase a ticket with in my budget.

Date of experience: May 27, 2017
New York
1 review
0 helpful votes
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The booking was great and fast
July 14, 2017

When i started tracking till the minute i made the booking the experience was great and smooth nice.

Date of experience: June 12, 2017
Kentucky
1 review
0 helpful votes
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Vegas!
November 20, 2019

Fantastic time traveling to Vegas for the first time. Can't wait to go! I'm taking the whole family.

Date of experience: November 20, 2019
California
1 review
1 helpful vote
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Pleasently surprised and pleased
December 3, 2017

I was a bit apprehensive about a site I knew nothing about. I took a chance and was so very pleased with the whole experience. Thank you..

Date of experience: December 1, 2017
North Carolina
1 review
0 helpful votes
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Great
June 28, 2017

Cheap and easy way of booking a flight, was able to check in online and all! Wonderful way of booking! Thanks

Date of experience: June 27, 2017
Canada
1 review
1 helpful vote
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Never again Justfly.
October 2, 2019

They made it impossible to change my flight to when I wanted and charge $600 to change it the next day.

Date of experience: October 2, 2019
Florida
1 review
0 helpful votes
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Fast and easy
February 12, 2020

Just clicked on the site. Checked the dates that were cheapest then clicked Again and bought the tickets

Date of experience: February 12, 2020
Idaho
1 review
1 helpful vote
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Great
February 13, 2020

Easy Booking as always, I always use justfly for booking flights because it's nice and simple and always have great deals.

Date of experience: February 13, 2020
Texas
1 review
0 helpful votes
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The only way to fly!
August 24, 2020

I always use just fly. They always have the lowest prices and I have never had one problem with my flight and I fly often.

Date of experience: August 24, 2020

Overview

Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
741
value
700
shipping
311
returns
510
quality
610
+310