daveX D.

The customer service supervisor HUNG UP ON ME-- I WILL NEVER DEAL WITH THIS ORGANIZATION AGAIN.

My daughter made a reservation on line which she tried to cancel within 10 minutes after making the reservation.
My daughter called JUSTFLY.COM to cancel the reservation and conversed with two agent SEF and Henry. Eventually i had to speak to the agent my self and for at least half an hour before they agreed to cancel the trip and issue the credit.
A month later i checked my credit card statement and of course NO credit-- i called JUSTFLY. OCM and SEF denied ever having the conversation, he stated there are no records of my conversation with them.
I finally spoke with his supervisor-CHES-- she is arrogant, rude and called me a liar over and over again. She kept on repeating they have no records.
I asked her to email me that she had a conversation with me today which is totally refused and when i told her that i could obtain records from the phone company verifying that my daughter called them on them on the that particular date. SHE HUNG UP.
I WILL NEVER DEAL WITH THIS COMPANY AGAIN as my daughter is a student and always short of cash. -
This is my first and hopefully the last review i will ever write.