I have phoned the company from overseas, they say wait thirty days, now waited five months, agree they are rip off merchants
Excellent pricing on flights. And very easy to navigate web site. Call center was very helpful also. Keep up the good work
I had a very positive experience in booking my flight from Pittsburgh to Myrtle Beach (round trip). Instructions were easy to understand.
The experience was good. I got a great price new they process was flawless. Those things are priority to me. It provided
Already bought 3 tickets to Dublin to experience the famous riverside nightlife! Me and my friends will be going there next week
They were really fast in processing my reservation and I had no problems checking out and paying. Would definitely use them again.
Always can find a great deal on flights at justfly. Website is easy to navigate and no hidden fees. Everything is transparent.
I'll just say that I am glad that JustFly is here to help me with my flight needs. Nice deals and promos
Bought a ticket which included a meal and some drinks for the same price as an economy flight. Airline was Cathay Pacific
So glad that we checked this site, your pricing is better than others, wish we could use you for our other travels.
Stay away from those crocks!
Do yourself a favor! Save your money and time!
Useless customer service! Waste hours of my time!
Impossible to get a hold of customer service. They tell me my itinerary is modified but don't provide me with the details.
Writing for my parents: Dave & JoAnn Langseth. Purchased trip insurance. Since booking the trip, I have had medical issues. JustFly kept requesting personal medical information. I was uncomfortable but would provide what they would request until they kept asking and asking. Thought we were just going to have to accept JustFly was scamming us out of our trip protection. Then my husband received a jury summons in the mail again for the time our trip was scheduled. We provided JustFly.com with the letter as requested in the trip insurance requirements. JustFly responded saying since my husband is over the age of 70 he has the opportunity to cancel jury duty so they would not allow our trip insurance to protect us from canceling our trip. JustFly is disgusting. We have had two legit reasons for canceling our trip with the trip insurance that we PAID for and they have not honored either one. Horrible. I would NEVER recommend anyone to book with JustFly nor will we ever book with JustFly again. I found out this morning that they have been in a lawsuit regarding bad business practices. Wish I would have known this before! STAY AWAY!
I've used Justfly a variety of times now, and I always find what I'm looking for. Service is fast and efficient too.
Booked yesteday. Still no ticket. Tried to use chat via their website, and nobody ever answered. What gives? I have never had to wait for my ticket after I paid. I checked their cancellation terms and they charge $50 on top of whatever the airline charges to cancel a flight. What? To cancel a flight that hadn't even booked yet? I think someone setup a website that is nothing more than a frontend search engine. If you book with them, they manually book the ticket later through Kayak, the airline website, or some other ligitimate ticketing site. I'm not sure why I even tried justfly.com, but I will definitely never be back. Why would anyone deliberately use this website? What's the point? Where's the value? After about a 15 minute wait, I was connected to someone via chat on their website. Mahmoud Higgy told me "I see that your booking is still in progress as we are waiting for the airline to confirm the reservation. This is completely normal and you should receive a confirmation email within the next 48 hours." LOL, you get your confirmation within 3 days of booking your flight. OMG! If it didn't happen to me, I wouldn't believe it.
Was on the phone for 2 hours with different agents including a supervisor. Could not understand any of your phone receptionists
Very easy finding my ticket And booking my flight, more cheap that what i had seen on other sites, totally recommended!
I have used JustFly several times always finding a great price for the flights I need. Site is easy to use.
Everything went smoothly. It was a wonderful experience and I would definitely do it again... justfly is my go-to travel Network
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barry,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Also, it looks like the airline was able to exchange your tickets for you. If you would like any further assistance, please email us at social@justfly.com
Kind regards,
JustFly Team