I bought online from Just fly, i neither get cash refund nor another ticket. They dismiss my travel voucher after 1 year. It means they took my moner.
I tried to cancel for a booking that they switched the dates! No refund within the hour! Then they canceled my trip protection so I am further screwed
We booked a flight through JustFly, then recently received an email from them saying the flight has been cancelled, so we are to take the next flight which makes it into a 27hrs+ layover in a foreign country. No explanation, no solutions, nothing. My sister is 5 months pregnant, and there is no way we are able to take such a flight.
I called to try and find a better alternative. As this was a major flight change, and we had completely no control over the situation, it is their responsibility to handle it. Instead, they said they will charge a $360 fee for flight change, and if I wanted to cancel, it'd be a $200 fee and only a 50% refund for my original tickets. Then they tried to push me to try and call the airline to deal with the issue myself. The purchase was made through their system, there is no way the airline can do anything about it!
After numerous calls, speaking directly to the supervisor, we still have yet to receive any resolution! The most unethical and fraudulent company I have ever dealt with and JustFly is not an uncommon company either.
I always purchase international flights on justfly, they're usually the same price as the carrier or sometimes cheaper.
If you have the rakuten extension you get $8 cashback.
When I search for plane tickets, I search for simplicity, friendly service, easy use, and most important of all, AMAZING DEALS! I always leave the JustFly website completely satisfied, and feeling like I achieved my goal of a fair and reasonable ticket price. The excellent rating I give to JustFly is 100% deserved, as I compare it to other travel sites, and consistently find JustFly to be the best choice. This has led me to consistently recommend JustFly to friends and family whenever they travel. I love JustFly and can't wait until I fly again to use this wonderful site!
Ended up cancelling this flight the day of trip. Had to book on another airline on the spot. Status of flight was completely incorrect. Not aware of delays, serious delays, as in six hours.
It was easy to navigate the site and purchase my tickets. I have been trying so hard to get tickets to Miami and now I am finally pleased that I got a reasonable flight.
Did not realize that we would be charged for choosing seats until after we had already chosen them. Good thing we noticed that the total price had quietly updated before we confirmed the reservation.
I felt the site was t as clear as it could have been, with transitional pages and the ability to change dates or times. Other than that, I was quite happy with the pricing.
This site offers the best service in regards to booking the cheapest possible flight for me and my family. I highly recommend JustFly for anyone looking to book a flight in the near future.
This was the first time is used JustFly but I will definitely use it again! The site was extremely easy to use and I was able to save a tremendous amount of money! Thanks!
Very easy site to navigate and it was also easy to book my flight. I like that all of the flight information, including the departure and arrival date/times is all displayed on one page.
This is our first time using justfly.com. The site is amazing and has the lowest prices online! We will tell all of our friends about our great savings. Thank you justfly.com!
I looked all over for flights and this site was by far the cheapest! All the other sites were $200+ more for the same exact flights! Easy to book as well!
PAID EXTRA FOR ASSIGNED WINDOW SEAT.
CHECKING IN TO FIND I WAS GIVEN (((RANDOM MIDDLE SEAT))) THEY TOOK THE MONEY BUT DIDNT EVEN EMAIL TO TELL ME IT DIDNT GO THROUGH WITH THE AIR-FLIGHT COMPANY! WAS ON HOLD FOR ((((1:54:22)))) THE CUSTOMER CARE PERSON STAYED 1/2 HR WITH ME IN VAIN!
Had the cheapest rates compared to other third party flight search companies, and relatively direct and honest prices. Quick to complete and purchase ticket.
Quite satisfied with my experience. The only thing I didn't like was the fact that there was a cost for reserving seats, which was not revealed until after I selected seats.
Didn't have any issues, was able to get a good price on tickets. One recommendation would be to lower the charge when you would like to make a change to flights.
Found my flight at the lowest price and was able to get direct flights! Site was easy to navigate and took no more than 5 min to complete search and booking.
I have purchased domestic and international plane tickets through Justfly.com and it has been a great experience. They have the best plane ticket deals.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
- Visit Website
- Summerside, PE, Canada
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wendy,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team