Justfly.com

I have never had such a terrible experience while booking a trip. These thieves don't advertise any of their additional fees. They would not refund me despite my flight destination being DESTROYED by the hurricanes. They would only give me a credit (after a hefty unadvertised cancellation fee). The credit could only be used to go to the initial destination which is so ridiculous (any other airline company allows you to use the credit wherever but this website is such a scam). The destination no longer exists; I will never be able to use this credit. I also had purchased flight insurance which apparently does NOTHING. Their entire operation is shady. I would advise anyone and everyone to avoid this website at all cost. Book through regular airline sites and you will not lose money and be ripped off. Shame on justfly.

Booking #081-140-502
Itinerary: Albuquerque to Los Angeles

I booked this flight with Justfly on United Airlines on a November 22,2017 and had to cancel a day later. I got a partial refund of 235.20 in the form of a credit for one year. This week I tried booking a flight for the same rout. I was put on hold for a long time, while my call was transferred to a special department. While I was on hold, I checked Expedia to see what it would cost to fly the same route And the same date. The United airlines ticket was $102. After a long wait an agent came on line and finally gave me a price of $437 which would include my credit of $235.20 plus another $202 in cash. That would be 4 times higher ticket cost then buying it myself on Expedia. I hung up the phone with disgust. I will never deal with Justfly again, and I hope the rest of you out there will do the same.

This website justfly. Com booking airlines are cheating and stolen my money no response terrible customers services I booked around trip to Việt Nam! With Singapore airlines now I just have departures confirm no return back called them just put me at waitlisted been over a month with no response anything please keep away this justify.com

Yo hice una reservacion el dia 18 de ctubre2024 para italia y pague pasajes y asientos cuando estaba en el aerepuerto de roma para regresar a miami me dijeron que mis asientos de regreso no estaban tuve que pagarlos nuevamente al regresar me comunique con justfly y nadie sabe darme una respuesta sobre mi reembolso hasta el dia se hoy uno me dice llama a la aereolinea cuando me comunique con ellos me dijeron llama a jusfly volvi a llamar mande el recibo del pago en roma y nada conclusion perdi mi dinero y nadie tiene uba respuesta para esto mas nunca saco pasajes con ellos es una falta de respeto y el customer service pesimo te nandan de uno a otro asistente y nadie sabe nada ni te ayudan es un desastre total no los recomiendo a nadie para sacar vuelos.

I got overcharged $500 by Justly.com, and it is impossible to get any help from them. No one to talk to. When you call their number, you get the proverbial run around by the computer; and you never can talk to any agent who could understand your problem and help you mend it. Being charged for seats $800 is ridiculous!

I love how reliable their customer service representatives are. When they say they will call you back, don't leave your phone because they definitely will. I had to change my flight departure date and they did everything for me, all I did was wait.

Trying to cancel my booking the same day cause I found a cheaper price, but thet are trying to charge me $75 for every passenger, and there's 6 of us. It should be 100% refund with in 24 hours. And not just that on our way back it says on our booking that our flight for united airlines has free carry on bag, but when we're checking in the airline is charging $35 each carry on. Tried to call them but never answer. I will for sure not use this website to book flights. NEVER AGAIN Never book on Just Fly. I'm still calling them and no one is answering me. I've been trying to call since friday and no answer.

Have to cancel flights to Tel Aviv-Yafo, Israel because of the Israel-Hamas war. Delta already agreed to full refund, but have to come to Justfly to finish the process. Guess what, no one picked up the phone when call *******015. Online agent asked me to wait two and half hours on Monday early afternoon. Have to wait for 30-min on Tuesday to finally access the agent online. The agent replied very slow, I was asked to wait for 5-7 minutes each time to go to the next step. Suddenly, another agent jumped in and asked what he can help me. After an hour, I had to go over the whole process again. This is the worst customer service experience.

Bad customer service. Been on hold for 31 min and get disconnected. After 28 min on the second call my issue still not resolved. Then I was waiting for supervisor for 14 min.
After talking to Vic(ID#6031) for another 18 min, explaining him, asking for help he start read their policy with robotized voice, which absolutely doesn't apply for my situation.
Bellow is the screen shot of my phone with the time I spend with their customer service(1st call-30 min, 2nd call-39 min)
Don't use them if you are valuing your time.

Nightmare! Liars! Will waist your time. Stay away! After an hour on the phone to book flight for 3 passengers. They tel me they are getting an error message and I should call the airlines. This is after respelling the 3 passenger names at least 10 times each!