JustFlowersReviews 5,772

I ordered the flowers online from Australia for my friend who lives in South Cairo, NY for her birthday and her brother's passing away. First, I received an email advising they could not find the address that I've given to them and could not confirm the person's name being residence of the address. Through Google Maps and internet research, I found the address and my friend's husband as confirmed resident of the address. Also received bad line phone calls asking to change the date of delivery to the next day because they could not find a florist. Again, through my internet research, I found a lot of florist shops in the surrounding areas, which again I informed them of this. In addition, I advised them that if they're unable to provide the service, I request a refund. However, to my surprise the next day, I received another email asking for additional $25 payment to enable them to deliver the flowers. Whilst through my reply email, I informed them I am not paying extra, deliver the flowers or please provide a refund asap. Through their phone, I was advised, they can deliver it without further cost but has to be deferred again for the next day. My friend's birthday was four days ago and the flowers supposed to arrive on her birthday.

If management of this business read this post, please put your act together deliver my flowers at no extra cost otherwise please provide me with the refund asap. I wish this business review through this website before signing up because certainly you have had a lot of unhappy customers.

I received this succulent garden from a friend -- keep in mind she paid $60+ for this. It was completely COVERED in soil, to the point I could not tell what the product was. Two of the succulents had been ripped out (roots included) and they were just laying on top. It was obvious that the package had been thrown around and turned upside down.
The JustFlowers customer service team was very difficult to get a hold of and were confused/ could not find my order number. Once a case was created due to my complaint, they said that they could not do anything because it had exceeded their policy timeline. They do not care when the photos were taken - all that matters is that you contact them within 7 days.
HIGHLY DISAPPOINTED!

I ordered And arrangement with an upgrade of $20 for deluxe. This service hires local florists to fill the order. The order was filled based on the picture online and was not the deluxe. I was embarrassed by what arrived for my friends birthday. And I was an able to obtain a refund or even the $20 difference which was appropriate.

I ordered a product from their online called over the blue horizon. Was a blue vase with calililys blue Hydrangea and assorted flowers. Pd 85.00 to be delivered on sat. They did not I called they said could not on sat had to be mon. I asked if before noon due to person getting product would be leaving. They said ok put in order. On mon at 1130 recieved text saying had to substitute. Clear vase. No blue flowers and put in daisies and red rose. This was for a sympathy delivery for a lost child named Blue. They refused to help in any way all they said was oh sorry I asked to get number of the florist they were using. They refused. The only thing they would do was give me $15 off. Would not cancelorder either. Very unsatisfying customer service. And not willing to help at all. If I cant buy what you have listed on your website then it shouldn't be listed.

Ordered a plant for a funeral via the website 4 days prior to delivery. On the day it was to be delivered, they called and forced a substitution for a dish garden. When I called an hour later, they refused to cancel the order. Over 2 hours on the phone on hold, transferred to managers. They refuse to disclose the name of the local florist that they used. When i told them the name of the florist, because I made some calls, they denied this was the florist they contacted. They then called that florist to tell them they would not allow cancellation of my order. Got a measly $15 off for my trouble and wasted my afternoon.