The size chart suggested i wore xl pants and lg top - they are all really large on me and are being donated to salvation army, suggest correcting that size chart - also my one shirt - the scalloped neck snowflake shirt was missing from the order
1st time using this website but went smoothly
I have always made purchases of clothes through this website, it has what I want and need with affordable prices. I will be back for more. Keep reading the reviews as it helps when shopping for items, especially clothes, they always have amazing deals!
My online clothing order here arrived earlier than expected. The dress is made of very soft material. It came in a very small bag thinking it was a joke, but when you take it what a surprise, it expands quite well, it fits perfectly.
The items looked very appealing in photos however are quite different when you receive them. Material is bad, stitching is poor, just the overall look of the things is quite cheap. Lots of synthetic. Sizing is off. Never again! Do not waste your money.
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Please don't waste your money buying from this company because if it has to be returned you will never get a refund.
The dress was so poorly made none of the seams were straight the darts were in the wrong place and the Material very poor quality. An absolute waste of money!
Delivery was well over 3 mths and that was only after I'd sent about 6 e mails asking where it was. I have friends living in China and they receive letters/ parcels in about 10-14 days.
I returned a garment over a month ago and when I enquired where my refund was I was told that they needed the name of the shipping company or no refund would be issued...
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve. For the delay, we have urged our courier for improvement, but sometimes shipping factor is out of our control, hope for your understanding. And refunf will be applied once we received your returned parcel within a week. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.
Very disappointed. The items looked almost nothing like those shown on the site. The fabrics are garbage and the sizes are all over the place, so that you never know what you will receive. I had to put my order in the Goodwill box.
I love your clothes and every item fit just right. I went to Son's home in TN and Granddaughters (1 college and one graduated college last year). They loved them and my clothes staid there. I guess I'll reorder again for me. Prices great.
Scammers
Ordered about 10 items, received nothing like dresses on photos from their web. I received a full bag of smelly nylon rubbish. Primark would be like Prada in comparison to Just Fashion. After few weeks they finally agreed to give me a return label; i sent all dresses back to China. Costed me more than GBP 25.00. Everytime I ask for refund, I was told, they still did not get my dresses back. I am now in procedure with Royal Mail who advised that company sent back to UK the dresses?!?!? I do not want them back, just wanted my money back. And even if i receive them back, would I need to send them back and pay GBP 25.00 for postage?! Biggest scum I have ever dealt with!
Can you tell us the order number so that we can check it?
I didn't have a single problem with my first purchase at this online boutique. My package was shipped and it arrived 15 days, this was earlier than it was supposed to be here, the shoes I ordered are very beautiful, comfortable and well designed!
The clothes sold on this website are all in good condition, a lot of good prices and sales, the shipping fee is cheap and I love it. It's easy to access and see what I want to search for, spread the word! That's great!
I have been trying to return 2 items purchase from this company for over 2 weeks now and, I am unable to get anyone from this company to respond to my request. There is no phone number to reach anyone and they claim 24 hour chat available that does not work.
Finally got the chat to work at this site. Was told a return address was issued. I downloaded the label and sent the return USPS. Note: I paid 17.00 for shipping to receive the 2 items ordered, now paid 15.00 to return them.
Will update when my refund is received.
Dear Customer,
We apologize for the inconvenience and frustration caused by the return with our company.
We're sorry we don't have phone service right now. To better assist you with your return request, please provide us with your order number and more details about your request.
We have also sent you a private message to solve the problem with you, please pay attention to checking it. We will do our best to respond promptly and resolve your issue as soon as possible.
For more details, you can check the return policy here:https://www.justfashionnow.com/information/returns
We also understand that our live chat support sometimes may not have been working as your wish and we have reported to the relevant personnel for verification to address this issue.
Generally, our online customer service is online 24 hours a day. You can also contact us by email or click this link(We will reply to you within 24-48 hours): https://www.justfashionnow.com/contact-us
Again, we apologize for any inconvenience and appreciate your patience as we work to resolve this matter for you.
Please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
It was easy for me to navigate the store, there are many beautiful pieces to choose from. The quality of the 100% of the items is excellent... the size may be a little small with some items... otherwise I cannot fault this fabulous boutique.
The sweater you buy here is well made and warm. The thickness is good for fall weather. Got compliments at work after wearing it with a pair of leggings. It sticks a bit after washing it a few times, but it's still super cute.
This is an easy to use and very easy to get started website for new online clothing buyers. As I have encountered some problem with some other online shopping websites, it is totally opposite. A wide variety of options, also very soon for delivery.
It is ok but because of exchange on money never sure how much the total will be till I get to the end. Also the sizes are like a guess in the dark as they never fit like the size charts say they should.
The dress I bought was true to size and image! The only complaint I have is that I was very wrinkled when I received it, but that's what you get packing for a long trip of your new dress, it's not a problem either.
Excellent! This website has a wide range of clothing, shoes, bags, jewelry, etc. for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high quality and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.
Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.
This website is huge. I never thought about buying from this online boutique because I was reluctant to shop online. They have a great selection of women's dresses and outfits, a wide variety of styles, shirts, skirts, pants, etc. I will definitely go back again and again.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 6th among Women's Clothing sites.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
We regret to inform you that the delivery of your below item(s) has been delayed. The item(s) is scheduled to be dispatched from our warehouse in 10-15 business days.
Item List:
1 Christmas Snowflake Regular Fit Cotton Blends Shirts & Tops
This item is pre sale.
Pre-sale allows you to place pre-orders for products with a SPECIAL DISCOUNT before they are available. Once it is shipped, you will be notified by email.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com.