Easy to shop but would have liked to be able to select currency to view actual price with taxes in Canadian dollars despite the website being US. Also good to make it clear US sizes vs UK sizes so I am sure to get the right size.
I was pleasantly surprised by my order, in the photos you do not see all the details of the dresses, they are beautiful, original, a different color combination, comfortable, soft and the XL like all, slim, high waist, I liked it a lot, I hope that upload more clothes to the website because its price and quality is highly recommended, thank you
I received part of my orders - after weeks - and was very disappointed about the quality. Parts of the order are still missing and I don't want them any longer. Order Number #I*******.
Orignal labels where missing - I guess this is on purpose because the will not credit back to money for those items. I just requested the return of the dresses but looking at the return policy and the return timeline of 15 days I don't know, If I can return the dresses in time without paying a fortune for the DHL. I hope the company will handle that...
It was difficult to navigate and very complicated but I finally got the order thru. However I was not pleased with the constant statement of the clothing being delivered. I received a month after payment and supposedly delivery would be few days. I received clothing on June 30th, I specifically asked that the clothing be delivered on June 22nd.
It was difficult to navigate and very complicated but I finally got the order thru. However I was not pleased with the constant statement of the clothing being delivered. I received a month after payment and supposedly delivery would be few days. I received clothing on June 30th, I specifically asked that the clothing be delivered on June 22nd.
It was difficult to navigate and very complicated
I do not recommend ordering from Justfashionnow and I will not order from them again! The advertised sweatshirts were in fact thin slinky material, not at all appropriate for winter. When I contacted them about returning the shirts they stated that they would have to be returned to China and I would have to pay for customs and international shipping which would be quite expensive. They offered me a 15% discount on my order if I would agree not to return my items. It also takes weeks to get an order
I WILL NOT be ordering from them anymore and I do not recommend this seller..
It's been easy to order. I'm needing to get it in the time stated.
I ordered on May 15th for my trip out west and did not get it until June 28th, the day I got back. This is the second time I have ordered and did not get it until after my trip.
It's been easy to order. I'm needing to get it in the time stated.
Very concerned that the sizes indicated are accurate. They are not. I measured everything and i out of 7 matched the size chart. Fabric is flimsy, sleeves are straight and unbtapered. The designs appear dimensional on web sitr. They are not. They are printed.
Sorry that you are not satisfied with the item(s).
Size of items from different designers differ.
Your claim/complaint/feedback is very important to us and to our designers.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Very concerned that the sizes indicated are accurate.
I ordered some slippers which, when they arrived, were 1 1/2 inches shorter than the size I ordered. I filled out a request to return and, after several days delay, got an email saying that I hadn't filled out the request to return! After several email exchanges, each one of which took several days, they said that my 15 days to return my slippers had expired. I wrote again saying that I wouldn't pay the charge on my credit card whereupon they emailed me back saying that I had to return the slippers to China! They still haven't sent me the address to which I am supposed to return them. Stay away from this company.
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied.We will refund for the cancelled and returned items.We are doing every effort to provide best products and services, and always welcome your valuable advise.
Placed order... They charged my account right away,, it took them 6 months to send half of the order. All other items were canceled... the ones I really wanted... and to be honest the ones they they sent were... VERY POOR QUALITY... NEVER AGAIN.
Sorry for making you feel like that ,but we don't change any account of customers. And thank you for your feedback and we'll report it to improve our product and service.We will do every effort to provide better products and services.
Excellent display of clothes on the website, an incredible selection of dresses, I am hooked, I think I will never buy another dress in another online boutique, this is the one I have always looked for, great service and affordable.
Be aware that the returns policy is appalling and I am still trying to return an item that arrived and looked nothing like the item advertised. This is a big con and they want to give a credit of 20% ofbthe price of the item albeit I keep asking for a return address. DO NOT USE.
Can you tell us the order number so that we can check it?
I ordered my shirts according to the size chart. When I received the shirts, they were too small. I measured all items to double check and they're too small by 1 size. It would cost to much to ship back, more than the cost of the shirts. Also the stiching around the sleeves are horrible. I should of done my homework and read all the reviews, then I wouldn't of ordered anything! All the good reviews are made up... they have miss spellings and made up American names. BEWARE!
I love the colors and designs of all these clothes... but they weren't for me. A few things were but the XL were too small for me. The others were for my kids and they didn't like, or fit, any of them unfortuately
I love the colors and designs of all these clothes
The hassle to return the item for exchange of size, would have ultimately cost us more than the sales price of the item due to postage, additional fees and duty, in having to deal with the Return Center in China. We will be more aware of where the product is coming from or would need to be returned to, if purchased from JustFashionNow's.
Very poor
Very poor. I ordered 4 dresses July 5,2018. I received the first dress about August 15, the 2nd dress around August 25. The quality is poor and the material inferior. I contacted the company to cancel the remaining 2 dresses and return the two received. The dresses were about $25 each. To return 2 to the address in China costs about $24. I received an email stating they would cancel one dress (4th) but they had shipped the 3rd. This notice was provided to me over a week after my cancellation request.
This shop appears to be a scam. Who advertises sizes and measurements but ships products that are 2 sizes smaller than ordered? Who sells season items and doesn't ship them for 6 weeks or more? Who advertises quality and provides inferior products? DO NOT BUY FROM JUSTFASHIONNOW. Ridiculous experience. So sorry I got involved. I will contact my credit card company to refuse the charges.
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve. For the size issue, We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Sizing is ALL OVER the place, a 2X in one style is not the same in other styles. I wear a size 14/16. The pants were all too small and the one dress way too big. The item I just received is the wrong dress. Three of the polyester dresses were just plain trash. The fabric is stiff and hard like a banner or flag or Halloween costume. The clothes look nothing like the photos. The linen is very thin and cheap. Another dress, a linen one was wrong color. Two of the polyester dresses were just a printed design but they looked like a costume. The tee shirts were just acceptable, but one easily perspires in them.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
Please don't hesitate to contact us by email or chat if you need to return your order. We stay always at your service.
Easy to follow program. Like the items for sale and the prices are fair. However with the exchange rate and the fee for shipping and handling, it's just way to expensive for me. Maiybe when the economy immproves...
Easy to follow program. Like the items for sale and the prices are fair. Thank-you
Mary
I placed an order on June 3rd, it is now July 14 and I still do not have my items. I have been emailing daily, with very little response back. I informed the international better business bureau, I tried to get my money back but it has led to a dead end, so far! Please, I WARN YOU. DO NOT order from this company. They are SCAMMERS!
Hi Lori W., Sorry for my late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
This company SUCKS! They are false advertisers and FRAUDSTERS! Their clothing items look great in photos but actual items are nothing like they advertised. They wont refund you unless you pay high shipping to return to a foreign country. They rely on the fact that most people wont pay the $ to ship back to China. TOTAL SCAMMERS! They should be investigated and shut down by the FBI! My order # J*******
We apologize for the inconvenience.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This will be my 2nd time attempting to order this dress!
I recieved the dress, I ordered a size to big hoping that it fit. Unfortunately because I have real shoulders and am tall, the dress didn't fit, not even close. I am trying to return the dress. I have tried to return it from the email, from the web page and am not having any luck!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.