About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Excellent and feel very good on the feet's will order again in the future. Love love them
I had heard great things about this brand which is why I went with this pair of shoes. Unfortunately I was miss informed because when I got them they were wayyy to small, and looked like high heel boots, when I was expecting regular boots. Very unfortunate
The time to arrive is reasonable, the product is as in the picture and of very good quality
Second experience was better than the first one, i know what i was up against.
Spent over $200 for Christmas, but it took 2 months for an exchange. I'm not sure if they forgot, but that was disappointing as a long time member.
I ordered a pair of boots and they didn't fit right, from the length/width of the boot, to the part that goes on your legs. It was pinching as I walked. So I returned those. I also ordered a pair of clogs, which are not very comfortable, I'm going to try and find something to make them softer--im going to give those shoes a try, but the boots were not gonna work for me. I've always ordered boots and have only had a few problems.
Hello Melissa,
I'm sorry to hear the boots didn't work out at all! I understand the disappointment of having to return them after looking forward to them. It sounds like the clogs aren't ideal either, though I appreciate you're willing to give them a try with some added cushioning. I'll definitely pass along your feedback to the appropriate teams about the fit issues you experienced with this particular pair. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I have bought so many shoes/ boots over last 5 years. I'm always happy especially with their shipping! Even the free shipping
Great quality! Absolutely love them.
Although delivery took sometime, but it was worth the wait💯💯
I am loving my slippers exactly as discribed maybe even better, so comfortable and cute! I want to wear them every day!
Great boots 👢lots of compliments 😊 a little long in getting my order. But very satisfied when received.
Both fit awesomely. Great products. Great fit. Beautiful colors.
Made weird...could not walk in the huge heels on the boots
Hello Maridel,
I'm sorry to hear that you are not satisfied with the items you have received from your online account. It's disappointing when a pair of boots looks great but doesn't work properly especially if the heels feel way too big or unbalanced. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Lia
I got exactly what I ordered, and in 24hrs. Online shopping experience doesn't get better than this!
Prices are always the best shipping was fast I will definitely shop here again and again
I bought shoes for whole family as we were going for vacations we didn't have snow boots I am glad I did buy those from JUST FAB
The dress I ordered was a really cute pattern but had an odd fit. There was extra fabric on one side. I returned it.
Hello Anne,
I'm sorry to hear that you are not satisfied with the items you have received from your online account. It's frustrating when you find a dress with a cute pattern, but the fit isn't right especially when it's something as odd as extra fabric on one side. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Just Fab has great products, shipping is always on time and returns/exchanges are always easy.
I loved my recent order but I love most of the items I have purchased from you over the last many years
I ordered a belted jacket that makes me look like a sumo wrestler. Tha picture is ver deceiving. No one said it was thickly padded. I am sending it back.
No problems. Beautiful shoes for low price. Almost too good to be true, but it is true!
Needed to exchange a pair of boots. They are always very helpful.
Wonderful Fast and efficient Easy to Shop needs more wide fit shoes for women with fat feet.also the size difference between Men and Women's Boot Sizes.
Ordered my 4 boys some new shoes, 7, 5, 4, and almost 2. I haven't received my 4 year old shoes yet, but I got the other 3 pairs only two days after ordering & the quality of the shoes have me shook. The VIP thing helps single moms with hella kids find affordable shoes that will actually last on kids' busy feet & are stylish & very cute too! I order off JustFab this time every year for the past few, and I have yet to be disappointed. Thank you JustFab!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy,
That sounds like a really disappointing experience.I can totally understand your frustration with the sizing being off and the style not matching what you thought you were ordering. It's sad when you've heard good things about a brand and then have this kind of letdown. Your experience will help us improve our product descriptions and sizing information to prevent similar issues in the future. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary