About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I ordered Size L for these orders; one was too small and the other was oversized. That's the reason for returning.
Excelentemente buenos y de calidad me encantaron y el envÃo fue muy rápido gracias y la talla fue la que pedÃ
Great! I like my boots. It's cute and comfortable. Nice job
Every time I order it mentions it takes 6 to 10 days to receive, but it looks like its purposely slowed down. They email you saying the package is on its way but takes 3 days to leave their warehouse, and it seems like it sits in locations longer then it should. Again making sure not to deliver before like 8 or 9 days. Plus their tracking service is horrible, it never matched and doesn't update in real time. Again this isn't a one time issue its every time I ordered. That's why I don't order often.
Hello Florence,
We're sorry for the frustration with shipping delays and tracking accuracy. We understand how disappointing it is when an order takes longer than expected, especially when tracking updates don't align with real-time movement. While shipping estimates account for processing and transit times, we recognize that delays and inconsistencies in tracking can make the experience even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I purchased three shoes two of them were great one of them was small for my leg exchange it to a different size took a little bit time but eventually I received the one with the right shoe size
Some step one placing the order time of shipping quality of product in the way I received the box was five star
My order was shipped in 3 separate orders ( which was expected). Order #1 had 3 items in itself and was not shipped together. I have an item missing from that order.
Hello Terra,
We're sorry for the frustration of receiving your order in multiple shipments and still having an item missing. We understand how disappointing it is to expect everything together and then find something left out. We appreciate your patience and recommend checking for any available tracking updates. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
With Justfab I can afford to update my wardrobe yearly
Lots of selection. Products are received in a timely manner. Returns/exchanges - when necessary - are easy.
Fast delivery, nice style and comfortable fit! Pricing was great. Large size available
I ordered four pairs there were two weeks ago for a trip this Friday. Friday is tomorrow and only one pair has arrived.
Shipping method way too slow, a slow donkey would be faster 🙄
Hello Deb,
We're sorry for the frustration with the shipping speed, especially with your trip coming up. We understand how disappointing it is to receive only part of your order when you were expecting everything in time. We know reliable and timely shipping is important, and we appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Very satisfying People were very helpful loved it By from you all again
This has been a great experience in purchasing a nice pair of boots that fit perfectly for these big, big, and big size 12 feet. Thank you!
These shoes are not made for 5-7 school/ work hour days. By the time I got to about 2 hours, my feet felt exhausted from using more pressure and energy to walk a moderate pace, than any other shoe I own. It felt as if I was stepping in snow with low rise sneakers.
Hello Iva,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
I returned boots for size exchange but the exchange never came, when I called they immediately resolved the issue, the replacement boots arrived a few days later, and they reimbursed the cost. So polite and helpful.
Hi, I was so excited to receive my Jean outerwear, pink dress, and 2 pairs of shoes. One pair of Shoes worked out, but the other pair feels way too tight and the clothes just don't look right. Very bad fit in the shoulders for the jeans outfit are very low and make it look very poorly fitted. How do I do a return? Thanks
Hello Kristin,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
Quede sorprendida en la efiviencia y calidad del producto comprado. Estoy totalmente satisfeche. Muchas gracias. Espero volver a comprar mas adelante.
Not the quality I expected, but I guess you get what you pay for.
Hello Johan,
Thank you for reaching out and sharing your feedback. We're truly sorry to hear that the shoes didn't meet your expectations in terms of quality. We always strive to provide products that our members love, and we regret that your purchase didn't meet your standards. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison
The hold times were brief and i was able to get a resolution very quickly.
I have been ordering from Just Fab for years and have usually been satisfied. I am frustrated that I now can't order certain items because they don't have shipping arrangements for Canada. I called customer service about it last October and was told that it should be fixed by December. Well, I still cannot order certain items for the same reason. Other than that I enjoy my purchases.
My overall experience with JustFab is negative due to their business model. I need to action something every month to not pay. And then I forget; and pay. And then they have my credits that I paid for expire. So I end up paying for nothing. It's extremely disappointing and frustrating.
Hello Mandy,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our credit system and VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
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Hello Marcia,
We're sorry that the sizing didn't work out as expected. We understand how frustrating it is when fit varies between items, making it difficult to find the right size. We appreciate your feedback and will share it with our team as we work to improve consistency in sizing. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth