About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Love love love the jacket I purchased! It's a warm grey with fringed and a wrap around belt. I got tons of compliments when I recently wore it.
Quick ship but size too small. Quick response to problem(think replacement was shipped BEFORE they got the pre-paid return back). Great quality, great service...wish I had more need of their service
Great fit can't wait to use them love the color,...
I am satisfy all items is correct and I get what I ordered.
I love the products that I ordered recently and I will continue ordering stuff
Had to return for a larger size was sent a return label very easy to return. My only concern is they will not ship your replacement order until the return is scanned in their warehouse.
I love my purchases from just fab, also love the delivery time frame 😍
Fantastic I love it! The shopping and the prices that I can afford that's in my budget Is so amazing to buy nice shoes, and boots. I love shopping with you guys.
The shoes I ordered are very uncomfortable and the return window is too short. As a VIP, I would expect better terms.
Easy to buy and fast shipping. I ordered shoe for very good price and got it delivered next day on my door.
I like the boots I got. So far so good. Comfortable and good quality. I notice there are so many styles I don't see at stores
I have ordered at least 15 pairs of shoes within 2 months and I have never had as much trouble with delivery EVER! I am still waiting on 2 pairs of shoes it has been a month 1/2. I'm very upset and disappointed, I will not order from here again.
Hello Lashawnda,
We're sorry for the ongoing frustration with delivery delays. We appreciate your support and are glad you love the shoes, but we understand how disappointing it is to experience so many shipping issues—especially when you've placed multiple orders. Waiting this long for your shoes isn't the experience we want for our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
TODO me llega a tiempo y muy buena atención gracias
Excellence service. Delivery was very timely and packages were secure.
Loving my selections and they arrived fast and in great condition, my peers love them!
I was having trouble ordering on line. Made a phone call and it was done with ease. I have never had an issue with Just Fab. Have been customer since 2013. I recommend them all the time.
Navigating the website was easy and user friendly. I found what I needed quite quickly and was able to get it done in a satisfactory manner. Thanks for your service.
Five stars very satisfied, shoes are fashionable and stylist. I love my experience with all new products.
I love each and every pair cannot hardly wait for the fall to show off my gorgeous boots
Love the prices I will continue to shop with this website. The prices are wonderful and great. Also, the shoes are very comfortable.
JustFab has a great collection of shoes, apparel and accessories. It is easy to browse and easy to pay. Shipping is excellent and I usually receive my items within a week, two at the latest.
Justfab has a lot of cute shoes however it is hard to order from the site because a lot of the time the sizing differs greatly. Some are too narrow, some fit just right and some would need a whole new size to begin with. For this reason it makes ordering hard and even frustrating when ordering items that cannot not be returned because you take a gamble of if they will fit or not. 2 out of the 4 pairs I ordered didn't fit and cannot be returned.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cheryl,
Thank you for reaching out and sharing your feedback with us. We're truly sorry to hear that the shoes you ordered are uncomfortable. We also understand that finding the perfect fit and comfort level can take some time, and we regret that our return window felt too short for you. We will send you a private message right away to address this promptly.
Best,
Allison