About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I haven't received notification that I cancelled the account. Please acknowledge that it is indeed cancelled.
Thank you, Jeanne
They were running a $10 special on shoes. They are great quality and fit well. I'll very likely purchase again, even without the promotion.
The quality of the item is great. However I need to exchange the top as it is too large. I wish your company made exchanges easier by putting package info in with the items. Also it's a task to find the skip button.
I was a little nervous about ordering shoes online. I like to try every shoe on in person, but the offer I received made me jump. I ordered... the shoes are perfect as I'm on my feet all day long in sales. Thank you for the great fit!
Great quality and nice looking shoe. I'm very happy with the purchase.
Ordering was delivered as expected.
I was pleased with comfort and quality of all except my rain boots (Evi Rain Boots)
I ordered a 9 my usual.size but very narrow in toe arrow.
Very easy and fast experience! I would definitely use this again
I've been trying to buy a pair of rain boots that I liked, but I every time I order them in size 8, they send me a size 9! It happened already 4 times and even tho I talked to customer service, I am still getting the wrong size. At this point, I decided to give up and just find something else, but I don't understand why they keep sending the wrong size!
Hello Stefany,
We're sorry for the repeated frustration of receiving the wrong size boots despite your efforts to get this resolved. We understand how disappointing it is to place multiple orders and still not receive the size you wanted. This isn't the experience we want for our members, and we appreciate you bringing it to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Unable to fit shoes could not exchange them for a different pair b/c they didn't have my size so when I try to exchange them for a different pair they told me I could not do that I can only return them which I find unfair I should be able to get a different shoe if it's the same price now I'm stuck with the shoe I can't fit and I could return them and wait for you guys to give me a refund but I rather not do that I just wanted to switch out the shoes that's all I wanted
Hello Shaevahjah,
Thank you for reaching out and sharing your concerns with us. We understand how frustrating this situation must be, and we truly appreciate your patience.
Our exchange policy is designed to ensure fairness and consistency for all members, but we also recognize that every situation is unique. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
My packages were extremely delayed being delivered. I haven't had this issue in the past. Otherwise the products arrived in good condition and are quality.
Hello La Shawna,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that your packages were significantly delayed especially since you haven't had this issue before. We understand how frustrating that must have been. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison
I was surprised at the price that I paid and even more surprised at how great my boots looked and felt on my feet,absolutely love them.😊
I ordered 2 pairs of shoes, 1 for me and 1 for my daughter. In my shoes. On the left foot. The insole lining was installed crooked. So now when I walk, I can feel the edge of the insole all the way down my foot. My daughter's boots are so cheaply crafted she can't wear them without pain.
Hello Wade,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the shoes that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
I love using Just Fab to buy my shoes because there's always something for me. Also, it's easy even when the size or style doesn't fit me exchanges are super easy.
Everything I purchase is wonderful
Love there products!
I loved the shoes! Great quality and my original package was stolen and they resent it with the express shipping like I paid for the original package very happy will definitely keep my vip pass for future purchases
JustFab uses FedEx for delivery. You are able to have FedEx hold the package at one of their facilities or have it delivered to a Walgreens or other location. I was not going to be available for the delivery time and date (working). I constantly tried to change the time, date or location. But because of the delivery option chosen by JustFab, I was unable to do so. I watched, on my ring camera, someone steal my package off of my porch. Very disappointed. Did not get items.
Hello Melanie,
We're sorry that you were unable to adjust your delivery options and that your package was stolen. We understand how frustrating and disappointing this must be, especially after trying to make arrangements to ensure a secure delivery. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love these boots ill definitely buy more from JustFab, I really thought this deal was too good to be true but I was proven wrong.
I love my three pairs of boots that were a great deal. I love that they all fit perfectly and my feet feel comfortable.
Came in a timely manner, looked just like they did when I purshased them and pulled them out the box
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeanne,
I'm sorry to hear about your negative experience with canceling your VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad