About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Very pleased with the appearance and quality of the shoes I received for only 10$
Where are they? I ordered them on 2/14 and never got them
My experience was great, the representative was nice, friendly, and honest. He was willing to understand why my purchased was returned, by getting assistance.
I've been a customer for almost 13 yrs. JustFab always has a great selection, good quality, and great prices. The website makes purchasing so easy. Their customer service is awesome. They make returns hassle-free. Always a great experience with them.
First time ordering and I was a little hesitant about the reviews. My order came fast and the shoes are great!
I made a my first purchase about 4 months ago just to check the quality, I didn't expect much for the value I was given... But surprise! I love the shoes so much I just made another purchase. Thank you..
Never got package. No explanation. Nothing. Customer service web chat was unhelpful with amending the issue.
Hello Tierra,
We truly apologize for the frustration you've experienced regarding your order. We understand how disappointing it must be to not receive your package without any explanation, especially when you've already tried to get assistance through our Member Services Team. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
They're amazing and he loves them Bruno Marc dress shoes for men love them my husband has every color
The bag is wonderful, nice quality and very spacious. The delivery of the bag is where the problem occurs. The delivery person does not ring the bell and just leaves the package on the steps for anyone to take!
Hello Tracy,
Thank you so much for your feedback! We're glad to hear that you're happy with the quality and spaciousness of your bag. However, we sincerely apologize for the delivery experience you had. Your concern about the package being left unattended is certainly important to us. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Got two pairs of shoes they seem to be pretty good quality. Have only worn once so far and seems good.
When I first started with Just Fab their were so many plus size options. Unfortunately that is not the case anymore.
Hello Patsy,
It is with great regret that we received your feedback regarding the selections we have. We understand that there are several things in your showroom that you would like to purchase, and I would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have had Just Fab for a long time and the quality of items and variety for plus size has gone way down. I am looking to get rid of it now.
Had to contact Customer Service regarding an exchange I completed using the JustFab app. An QR code was emailed to me, which needed to be scanned by the shipping agent. No packing, or labels to print. I was very impressed how easy JustFab made it so easy to return/exchange. QR code did not work when I tried to return the shoes. I called JustFab and explained the problem regarding the failed QR. A new code was sent while I was on the line. To confirm the QR code was correct, the agent asked me to open the email, and verify the code was sent correctly and could be scanned for the return. Everything worked perfectly. One call and it was Done!
I have always liked every purchase from Just Fab. Great service
The service here is wonderful as usual, I haven't shopped here in over a year and it seems like I never left. Quality is great, customer service was kind and courteous when dealing with my concerns. This is what I've always experienced here. Love it.
The penny loafers I ordered are just like the ones I remember wearing when I was younger. Soft, supple leather with comfortable insoles and rubber outsoles. Nostalgic. Old school.
Selection was of good variety and able to find what I was looking for. Ordering was easy and delivery was within a reasonable time. Loved what I got!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric,
We're truly sorry to hear that you haven't received your order, and we understand how frustrating this situation must be. We always aim for a smooth and timely delivery experience, and it's concerning that you haven't received your purchase yet. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison