About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Its went well, no bad experience! I bought ny boots, with the right color and right size, i always wear it. Thank you
Like most things that sound too good to be true, I had low expectations putting in an order.
Not being familiar with the designers names and not being able to see or try anything on, it was a crapshoot at best.
I was pleasantly surprised when the orders showed up!
The quality of the shoes were impressive and while I have a narrow, low volume foot, the fit is very good!
With my satisfaction comes some excitement as I look forward to my monthly opportunities to save money on high quality shoes!
I highly recommend JustFab!
All the shoes I have bought from this site were a perfect fit and they look awesome on my feet. Every time I go to church people tell me that they look awesome
I've been a JustFab member for over two years. I'm a new mom and JustFab has helped me SOOOO MUCH throughout this journey of motherhood. I'm a corporate girly and this is where 90% of my shoe inventory comes from! Quality is just as good as high end. Will always keep my membership not only because I forget it because I love the quality and having sometfor myself! :)
Ordered a size 3, and size fits more like a 3 1/2. Too big for child's feet.
Very good brand. Fast delivery. It's third order and all I. Very good quality
I was very pleased with my experience. The variety was great and it was hard to narrow it down. My deals were very good also. The best was the day they arrived.
Loved the quality of items purchased, and at such a reasonable price point. It's a win-win
The fit for the boots and shoes was as expected, and even returns were easy, without any hassle.
I love my purchase because the boots look great and fit great!
I've been a member for a few years on and off. I have never gotten anything that I didn't instantly love. If I am complimented on something, I can't wait to tell them... Thanks, I got it at JustFab! I just spent 3 credits and spent last week and currently this week, wearing everything I got in so many ways! Thank you so much for always having quality products that are easy to say yes to. XO
I bought a pair for myself and another pair for my child. I only paid less than forty dollars for the two pairs since I got them on sale. It was delivered in less than a week. Talk about fast service.
Product quality is exceptional. Delivery is fast. Everything fits to size.
I am always satisfied with my purchases. Since 2018, I never complained about any items, delivery issues or products' quality. The representative is always there to answer your questions and gives you a positive response.
Thank you JustFab
Strap on the slippers broke the first day. Other than that everything was fine. Still can't get a lot of the items I wanted. Shipping not available internationally.
Super comfortable and already got compliments on them.
Very comfortable, look nice for church and very good price.
Every pair of shoes I have purchased I love! They are a perfect fit and so comfortable. I love Just Fab because they are Just Fabulous.
It's a scam of a site hoping you won't skip the month then they have you're money, you have 12 months to spend it and if you don't it's just gone.
Returns, if you return something sure it doesn't cost you money but it will cost you 3x the points they gave you for purchasing those same items!
The products are nothing but cheap junk! Even the linen is so cheap it's scratchy and terrible.
Save your money and buy somewhere else.
Hello Amber,
We're truly sorry to hear about your frustration. Our membership is designed to be flexible, including the option to skip, but we understand it may not have met your expectations. We also aim for a smooth return process and apologize if the points system felt unfair. Your feedback is valuable, and we regret that you're not satisfied with the product quality. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan,
It is with great regret that we received your feedback regarding the size of the shoes that you got. That's really disappointing, especially when you were expecting the right fit. It's frustrating when sizing isn't accurate, especially for children's shoes. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia