About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
They r absolutely adorable! My granddaughters looks so cute in them
Fue muy rápido el proceso desde el pedido hasta cuando llegó el paquete llegó antes de lo esperado
Boots came on the day of her birthday and quality was fantastic she was very pleased. Will be buying again!
Always brings to me satisfaction. So happy with my new shoes. Thank you Just Fab
I skip the month and for some reason it didn't work. I realized it didn't work because I got an email saying you took the credit for the month. I tried to reached you as soon as it happened but unfortunately I ended up chatting with more than 3 agents one after another and no one solve my issue. I skipped the weekend between the 30th and the 1st and it said it was "successful "
Very bad customer service, never had an answer. When I was talking to the last customer service they asked me a question and while I was typing my answer the conversation was disconnected again. When I saw the time it was just a minute of difference between the question and my answer. Plus I still don't get the package that I ordered before.
I would appreciate a refund for that month. I reached out to you for help or a solution, but the experience was very frustrating with poor customer service.
Needed a different size and the exchange process was super easy.
Arrived quickly and looked better in person than I thought. Very pleased and great price. Thanks
I have been unable to cancel my "subscription" without explanation which is nonsense
Hello Paul,
Thank you for taking the time to write to us. We are saddened to know that you are thinking of closing your account with us. We appreciate you for raising this matter, and someone from our Member Services Team will contact you shortly.
Best,
Chad
First time ordering in years And I got the wrong package had to send it back. Then had to call to make sure my right order got shipped out. Not a good first month back.
Hello Moriyah,
I'm sorry to hear that your first experience back after so long was so frustrating! It's disappointing to deal with the wrong package and then have to make calls just to ensure your order is on the way It's understandable to feel let down after going through all that. If there's anything I can do to help make this right or to assist you with your order, please let me know. Your experience matters, and I want to support you in any way I can. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Items were easy to find, checkout process and experience was over great and super easy to use!
Super nice los artÃculos y excelente atención.! Mandé correo porque mis paquetes no llegaban y las respuesta fue rápida
They feel so good
Hard to get off and on.
Easy to clean
Have not received my order and I have no idea when it's coming
Hello TJ,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not get it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They indicate that you can skip a month and not be charged, but I was charged even after requesting to skip a month within the first few days of the month. When emailing them about this, they did not seem to care. I canceled the subscription right after I redeemed my credits. I will never resubscribe to this company.
Hello Tanner,
I'm sorry to hear about your negative experience with our VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Great, wonderful fast shipping, good customer service, the purchases are worth the price and even beyond.
Quick delivery. Monthly fee WAY too high.
I will be cancelling!
Scammy and dishonest. Will be pursuing a charge back for the membership and my order that was returned
Hello Marena,
We're truly sorry to hear that you feel this way about your experience with us. Your satisfaction is important, and we take concerns like yours seriously. Please know that we are committed to transparency, fairness, and excellent service, and we'd love the opportunity to address any issues regarding your membership and returned order, so we will send you a private message right away.
Best,
Allison
The boots I ordered arrived quickly, and they look cute with all the outfits I wear to work.
My package was picked up from JustFab by FedEx on January 23rd and has not moved since. I cannot reach anything but a bot at FedEx or JustFab. I have been ordering from them for years and never had an issue until now. I am extremely frustrated, I believe you can maybe get to a person by calling JustFab, but I have never been lower than #15 in the queue and after waiting an hour on hold I just hang up.
Hello Kristin,
I'm sorry to hear about this situation. It's so frustrating when you're waiting for a package, and it feels like there's no way to get clear answers. Being stuck on hold for so long and only getting a bot makes it even more irritating, especially since you've had positive experiences in the past. It's understandable to feel lost and upset when you're just trying to reach someone who can help. Your patience through this is admirable, and it shouldn't have to be this difficult to get support. You deserve a smooth resolution. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Received different shoes than ordered. Return process was less than efficient.
Hello Michael,
We're sorry for the frustration caused by receiving the wrong shoes and the return process not meeting expectations. We understand how disappointing this must have been and appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
We're sorry for the frustration and inconvenience you've experienced. We understand how disappointing it must be to not only have an issue with skipping the month but also to have no resolution despite your efforts to reach out. It's clear that this situation has caused a lot of stress, especially with the multiple interactions that didn't lead to a solution. This isn't the experience we want for our members, and we're committed to improving our Member Service and resolving your concern as quickly as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth