About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The shoe was absolutely cheap all plastic even the bottom. I wouldn't spent $2 bucks on them. If it wasn't a he trouble of returning I'd sent them back. Temu has better shoes then just Fab
The sale on boots was great and I got what is ordered.
I pd $16.15 fo the shoes I ordered and 2 weeks later I was charged. $49.95 that I did not authorize. I have contacted my bank to file a dispute. Please refund this charge..
Hello Kathy,
We're sorry for the unexpected charge and the frustration this has caused. We understand how important it is to have clarity and control over charges. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
You charge a customer 10$ plus shipping, and after receiving you charge us 49$
Never do business with you again, and I'm gonna share this on tik tok,Facebook and instagram, whenever I see your post I'll make sure I tell everyone what this business does
Hello Hasna,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Ordered and then received my order 3 days later. They are a great quality.
The book the boats are so narrow they do not zip my leg
Hello Tina,
We're sorry that the boots didn't fit as expected. We understand how frustrating it can be when sizing doesn't work out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was click click order friendly but when I got my items I was highly disappointed. I bought 2 pair shoes. #1 mid calf combat boots, #2 mid calf work boot w chunky heel, #3short black dress, #4 purse that matched #2. Everything I bought I used their size chart and did 1-2size smaller than my original size. Both pairs of shoes were so large there was no chance in heck I'd even think for one second I could wear like clown shoes. I got an extra small on the dress and it was like wearing a darn moo-moo. The purse was exceptional. Will try exchanging but we'll see how they'll do that before I set up another review. All in all 85%disatisfied
Hello Tabitha,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received the incorrect fit for the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
I didn't receive my package, it says delivered but didn't find it. There is nobody or link to file any complaint.
Hello Hafid,
We're sorry that your package hasn't arrived despite showing as delivered. We understand how frustrating this must be, especially without a clear way to report it. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
There was a minor problem with my initial order, but it was worked out for the best. I got a great pair of shoes for a fantastic price!
I will not be wearing them the band hurt so bad. Not only that in the picture it doesn't show colored butterflies smh.
The purchase before that they sent out the wrong size (Sept 2024), I returned the item (Oct 2024), the item arrived back with them and I was not given a credit or notice of a credit for my returned item. It's like the return never happened. I am also not pleased with the VIP benefits, they're not that great because they mark everything up so much. ALSO, they don't let you use points or earned credits with the VIP discounts so I really am overall not happy with selections, prices or lack of return credits.
They want to charge membership. I don't know anything about a membership.
Hello Rachel,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Never got the item I ordered I've checked tracking it shows invalid delivery
Hello Ryan,
We're sorry that your order never arrived and that the tracking shows an invalid delivery. We understand how frustrating it is to be expecting your item only to run into issues with tracking and delivery. That's not the experience we want for our members, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Well, I forget to skip last month. So, I called and spoke with a Customer Service Representative and used some of my VIP Points to get an awesome fold up travel bag and pair of shoes, the same color. I really love these items.
The first pair of shoes for $10 is a good deal. But I got a pair of Nortiv boots that dont feel anything like my other pair. I figured the brand was comfortable so I bought a pair from JustFab and either they are knockoffs or Nortiv is changing things in their shoes. Besides that its way too expensive, you could easily build a wardrobe on your own for the price of a monthly membership.
Hello Chris,
We're sorry to hear that the boots you received didn't meet your expectations compared to your previous pair. We understand how frustrating it can be when a brand you trust doesn't feel the same, and we assure you that we only carry authentic products. That said, we know comfort is a big factor when purchasing shoes, and we regret that this pair didn't provide the fit and feel you were expecting. We also strive to offer stylish, high-quality items at a great value through our membership, but we understand that it may not be the right fit for everyone. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I ordered 3 pairs of shoes. They all fit true to size and comfy.
Waste of money. I returned the items and have been fighting to get my money back
Hello Carrie,
We're sorry to hear that both the products and service have been disappointing, especially with the difficulty in receiving your refund. We understand how frustrating it is to return items and still be waiting for your money back. That's not the experience we want for our members, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Great service and fast shipping. Felt like an Amazon Prime order. Love the shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hansy,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad