About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Bought two dresses two different sizes and they were both small.
Me debitan Dinero sin que yo lo autorice lo hicoeron El 10 de febrerony ahora otra vez El 9 de. Marzo
Hola Rafael,
Lamentamos mucho escuchar sobre este problema y entendemos lo frustrante que pueden ser los cargos inesperados. Tenga en cuenta que nos tomamos muy en serio los asuntos de facturación y nos encantarÃa tener la oportunidad de resolver esto lo antes posible. Nuestro Equipo de Atención al Cliente se pondrá en contacto con usted en breve para ayudarle.
Atentamente,
Ivy
The site was easy to navigte and the prices of the shoes are reasonable and affordable. I was disappointed with the comfort of some of the shoes. The soles were hard and uncomfortable.
I received children's shoes and a pair of shoes that were too small for my foot. Anyway called get thinks straighten out. Trying to get the shipping label, I had emailed to my PC. Customer service did help me.
Hello Victoria,
I'm truly sorry to hear about your recent experience with your order and our Member Services team, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I can not believe the quality of these boots. Just $10?! I will be a JustFab customer for a long time. The regular prices are also very low, but the Quality is High!
I ordered 6 pairs of boots, all size 8.5 from JustFab. I received 3 pairs that were 8.5 and 3 pairs that were size 8. I tried to exchange the 3 pairs that were sent in the wrong size. One went of stock. The 2 other boots were shipped back to me a 2nd time as size 8 again. I decided to cancel the exchange and just do a refund. After several more calls to JustFab to confirm they received the returns, I finally was able to request a refund that will take several weeks for them to mail me a check. This was after being told to call to allow them to receive in my returns and having to call again when it had not been ample time for them to receive in the return (they needed 3 weeks instead of the 2 weeks it had been). This is the worst customer service experience I have ever had with an online company. I do not plan to work with JustFab again and would not recommend this company to anyone.
Hello Lauren,
We're sorry for the repeated frustration caused by receiving the wrong size multiple times and the challenges faced while trying to resolve the issue. Receiving incorrect items, dealing with out-of-stock exchanges, and having to follow up multiple times for a refund is not the experience we want for our members. We understand how exhausting it must have been to go through multiple interactions just to get the resolution you deserved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I bought done boots for mundane girls and they loved them. The fit colour and style were great. I also bought a duffel bag and was surprised by how large it was. It will easily accommodate everything I need when I travel
Not once have I had problems with Just Fab it's a great experience no matter what... I've been ordering from this website for about 5 years. Their customer service are doing a great job...
Received boots timely. They looked just like the picture. Ran a little large, but with socks they should be fine.
I forgot to skip a month and was charged $49.95,
Even though I was charged for the month, I had no credits to purchase anything.
Hello Kimberly,
I understand how upsetting it would be to be charged $49.95 when you forgot to skip, and then not even have any credits to show for it. That really doesn't seem fair. I'd be happy to help you look into that and see if we can get those credits applied to your account or figure out a solution. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Monthly charge but you can suspend and still shop? Marketing once you sign up is a little much with the emails.
Wrong size guidelines on the website. All orders returned back. Wasted some money. Shipping and exchange are fine
Hello Viacheslav,
I'm sorry to hear about your dissatisfaction with our product sizing. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Bought a pair of tactical boots. Comfortable Price was right. Only paid 8.50 delivered Then cancelled my membership I'm sure it will all work out.
I had ordered a pair of boots, and they got lost in the mail or stolen, and they jumped right in and sent me another pair, no extra charge. My original ordered pair was out of stock but I just received my new pair and they are great. Highly recommend this company, just for customer service alone. The shoes are great too
Very courteous and very responsive to my request for a refund on the VIP membership to the company. Will shop with them again in the future
It's hard for me to purchase jeans without trying them on. I went by size chart and previous purchase. They fit ok. Could've been a size smaller. But overall good quality jeans.
I love the product, even my children can not stop wearing them nearly every day and talking about the shipping, My order arrived on time. Kudos to this website
I ordered a couple pair of booties. They both look great and actually fit well! The selection JustFab offers is so incredible.
Very frustrating to see something that you like each month, but it cannot be shipped to Canada
It has been notified many times
Hello Maria Isabelle,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Order # above which was purchased 2/5/2025 we have not received as of today 3/7/2025. We got no notification that it was going to be late. I have since closed my Just Fab account.
Hello Charlotte,
We're truly sorry to hear about the lack of communication about the status of your order. We understand how frustrating it must be to wait for an order without any updates, especially when there was no notification about the delay. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy-Ann,
Thank you for reaching out to us regarding your recent order. We're sorry to hear that both dresses you purchased ran smaller than expected, and we understand how frustrating that can be. Your satisfaction is important to us, and we'd love the opportunity to make this right for you, so we will be sending you a private message shortly.
Best,
Allison