About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Easy to purchase and fast delivery. The product came within the time promised and the quality of the product was great!
I love JustFab! I ordered 5 pairs of shoes and a bag and I love every item. The bag was my favorite!
On pair of shoes was too big … not a 5.5 at all my daughter who wear 7.5 was able to fit in them
I bought these sandals/slippers on March 3,2025. Today is 25th of March 2025. And the shoes are already peeling.
I love all my purchases with Just Fab I have not been disappointed with any of my purchases. The customer service people are very knowledgeable and very friendly, they are willing to help the customers and that is what keeps me coming back for more shopping.
I believe I ordered online so I don't know why a survey is needed.
Love them. Great quality and price. Great customer service.
Love them. Great quality material. Fits great. Color is great. I have gotten many shoes and slippers.
All of the shoes in fact that i bought from here are great quality and comfortable.
Sandals fit true to size. I like the color. The height is just right. Shipping was fast. Would recommend.
I order a few things outside of the shoes I normally get from Just Fab and have decided I will stick with shoes. The fabric and fit of the dresses is not what was expected. Shoes Fab. Clothes not so much.
Hello Amber,
Thank you for sharing your feedback. We're truly sorry to hear the dresses didn't meet your expectations in fabric and fit. We completely understand how disappointing that can be, and we regret that we didn't meet your standards with this order. We're also glad you're still happy with the shoes, and we respect your decision to stick with what works best for you. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I needed a dozen go go boots of various sizes for a high school show but the funds weren't approved until less than two weeks before opening night. I joined JustFab in desperation and even though expedited shipping wasn't available for my order they arrived earlier than predicted and were the highlight of the show! Much better quality than the other white boots we had on hand too! Thank you, JustFab
I love shopping on JustFab.com! I get amazing deals,even some at super low prices! And they have all the styles to match everyone's tastes!
I ordered several pairs of shoes for a family member. I just guessed on what I thought they would like. 2 pair was kept and 2 pair sent back. Just fan helped me with the return process and with my membership. Very helpful customer service and very nice.
The item doesn't look that great on and it very loose, I wouldn't say it fits true to size.
Hello Aniya,
Thank you for reaching out. We're truly sorry to hear that the item didn't meet your expectations in terms of fit. We understand how important it is for clothing to feel comfortable and flattering, and we never want our members to feel disappointed with their purchase. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I've been ordering shoes from here since my young adult life. Quality has always been spot on. EVERY shoe has been better in person. From order confirmation to delivery all is seamless.
Go two items I had bought were actually really true to the size because I thought I would have had to be at a large But nope medium would have been perfect.
Love the selection!
Love the prices!
Love the styles!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dee,
Thank you for taking the time to write to us and express your thoughts regarding the confusion on our survey. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad