About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The title says it all.
In order to cancel, the site made me use their stupid chatbot. This chatbot then passed me off to what it claimed was a real person, but I suspect it was just the same chatbot. I told it I wanted to cancel. It kept trying to persuade me to keep my membership. I had to tell it 4 times to cancel my account before it finally would. It shouldn't be that hard to cancel. I'm not pleased. I won't ever be reactivating my account.
Painless, Easy, Ordering!
Faster than expected Delivery time!
Attention to Detail!*
*(Both Boots Fully Laced Left over Right!)*
And as a Bonus I was only charged for what I
purchased.
No Additional Hidden Charges or Non-Authorized
Additional Add-Ons!
Gorgeous and wonderful! The quality amazing! Thank you so much!
I bought 2 dresses that were on a 2 for 1 credit deal. The dresses definitely look nice. But one of them is slightly see through, even though I love the color and the fabric. It's still not hot enough to wear them but but I'm wondering if I'll need to wear something underneath to hide my underwear.
Other than that, experience was quite pleasant
I received my order and the items that I ordered were fine... but they also sent me two pair of shoes that I did not order...not even my size! What do I do?
Received my items timely and I was pleasantly surprised at the quality of my items.
Delivery was timely and the quality was exceptional!
Items were good but I need to return a item due to being to small but have not received the return label yet.
Sharp nice and really great color really love the entire fit and shape of everything looks well with absolutely everything I wear
I ordered some shoes from Just Fab. Got them in less than 5 days. Excellent quality. Very comfortable shoe and I will be ordering more in the future. I'm very happy with the product.
Every piece i selected is great quality and fits well. Fast shipping, easy shopping online.
Great experience! Quality products! Price is always right and shipping time is quick.
I ordered two pairs of shoes and one pair of ankle boots during the recent sale. All three were delivered quickly and efficiently. All three were exactly as described. They all fit well, are comfortable (Hallelujah) and are a very good value for the sale prices I paid! I'm very satisfied.
As in the title. The new VIP offer is fantastic, and the website is well-designed.
The boots are made cheaply. I don't like them at all. Cheap material.
Hello Sandy,
I'm really sorry the boots didn't meet your expectations. It's so frustrating to spend money on something and feel like the quality isn't there. You deserve well-made products that feel worth the price. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Not quite what I expected, but will keep. Quality was just not there
Hello Cheryl,
We're sorry the item didn't meet your expectations. We appreciate your feedback on the quality and will share it with our team as we continue working to improve our products. We also value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I definitely will be ordering again, i was very satisfied with my shoes i order and they fitted just right definitely true to size.
When I ordered my shoes. From start to finish was easy-to-use. Love my shoes.
I loved my shoes and clothes, and finding what I wanted was so easy!
I wore it for the first time to walk less than 5min. Very uncomfortable so I end up carrying my shoes back to the office! Pics after 4 days.
Hello Sheil,
We're truly sorry the item you ordered didn't work out for you. We completely understand how frustrating it must have been to experience discomfort so quickly, especially after expecting a more comfortable fit. Having to carry them back after just a short walk is not the experience we want for you. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
They fit perfectly and they are quite comfortable. Justfab is just the best.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
It is with great regret that we received your feedback regarding the VIP cancelation process. I completely understand how frustrating that must have been. Canceling a membership should be a straightforward process, not one that feels like a battle with a chatbot. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia