JustFabReviews 10,358

Bought shoes from here months ago and have been charged £35 each month since! Have been ringing and ringing them however phone always engaged. Will not be using these again waste of money and time

Just fab is the just theifs they took $60.00 from my account for no reason they said they were going to charge me $16.00 and come out with 60 I don't even give them 1 star they don't even respond to their phone number you have to wait for 2 hours just to tell them

Here is what I wrote to just fab after speaking to someone on the phone FINALY.
Get more employees, You have HORRIBLE customer support. Your online chat system is so bad it's funny. I feel like I'm talking to robots 99% of the time.
I had to wait 50 minutes to get an answer from the toll free number. I don't wish experiences like this on anyone and this was my 3rd time having issues with this company. It will also be my last.
The word is spreading though. There is more and more posts online with people expressing there dissatisfaction with Justfab's service. By the way, lose the Canadian flag next to your name if you are going to charge us 48$ a month for something advertised as 39.95$. I call all this a very nice and large scam. Congratulations.

Awful costumer service that literally sounds like every word is being read from a script, literally will not help you and dodge your questions.
They will take 39.95 out of your bank account every month with no way of getting it bak, the shoes look cute but are awful. Cheap materials, uncomfortable and not the same as the pic online.
Literally dislike everything about justfab and its practically a scam so be very careful.

Absolutely disgusting! Do not buy anything from just fab! I bought a pair of boots and was unknowingly tied into a contract that charged my account every month! I can't get my money back and the only way I can get my money back is to buy items from the website! Absolute con!

I had a bad experience with just fab I canceled an order and I cancelled their membership I went to their Facebook page to find out how to get them off of my newsfeed and write a review into random women who were singing their praises launched a verbal attack upon me name calling and constantly reciting the company's Terms of Service I started reading through the other reviews and found it very suspicious that 90% of them were the exact same thing word for word reciting the Terms of Service and and all the great deals which leads me to believe they are not a reputable company people please be aware of them.

Worst place I have ever ordered from. I ordered two pairs of boots which look super cheap. To return, you have to pay return shipping and a restocking fee which adds up to half of what you paid. When you try to cancel your VIP membership they won't take no for an answer, literally. I repeated over and over that I wanted to cancel for 15 minutes and when they finally said they did, they didn't! I got charged the next month! I guess this was my fault because I didn't get a confirmation number of the cancellation. The only way to cancel is by phone and you have to wait on hold an average of 15 minutes, before they try to talk you out of it forever. I filed a dispute with my credit card company to get my money back and cancel all future transactions. And also, who sells winter boots with NO tread on the bottom?

Absolutely HORRIBLE COMPANY! The customer service is awful, so do not expect anything more than scripted talk from their end. Also the exchange process is a scam because they tell you that they will HOLD or Reserve your item for the exchange but they don't, instead they sell out and will only credit you a small portion of what you paid for the item. Also, the shoe styles are cute, but they are not very good quality.The quality is a liking to PAYLESS SHOES minus the horrible customer service. And Yes, VIP membership is a SCAM, they will charge your credit card every month unless you remember to skip that month by calling or logging into the website. BEWARE OF THIS SCAM!

Horrible experience with Justfab, refused to give my money back when I tried to skip this month. Their site is the issue but I get charged. Never buying from them again. It's just a scam so beware.

I recently ordered boots online from JustFab website. I signed up for the monthly membership because I figured this was a good deal. I received the boots and they did not fit. I tried to return them on the website but was told I had to contact customer service on the phone. I looked online to see if maybe I could just exchange them for a different pair of boots and every other boot, that was in my size, was sold out. Now, there are about fifteen different boots that they offer, however, my size was sold out. When I called, I was put on hold for 45 minutes. Now, I figured they might be busy but 45 minutes to just return is ridiculous.
The first lady I talked to would not tell me when they would replenish their inventory of boots. She told me that I could get something else on the website like a purse or clothes. Why would I want something else when all that I wanted was boots. Now this lady was snippy with me so I asked to talk to a supervisor. I was put on hold again.
Now once the supervisor got on the phone, she was very rude to me. I asked about the inventory and she responded that I can contact them again in two weeks to see if the inventory would be replenished. Are you kidding me, even walgreens knows when their inventory will be replenished. After that point, I asked for a full refund on the boots that I wanted to return and the other shoes that I just ordered. She then told me that there would be a $5 fee for a restocking fee. I was not paying that. It is not my fault that the boots did not fit. I questioned her and she got very angry with me. After that point I asked to cancel my membership. Now, I have no idea if the $5 is going to charged and if it does I am calling my bank and filing fraud charges. Granted it is only $5 but I should not have to pay that because they have inadequate inventory and employees.

I saw commercials for JustFab and decided to purchase. They disguise their VIP program rules into you being charged $39.95 a month if you don't log on and "skip the month." That's fine, I think we all should read the fine print, however, my problem came after finding these charges. I called to cancel my account. You HAVE to call in or it won't be cancelled. Once you call, they try to force you to stay active. I threatened to file charges for fraudulence if they didn't let me cancel my account. The lady said I was cancelled and I had a credit to use. The credit never showed up, but whatever. A few months later, they were not charging me. Then, one month they decided to charge my account again! I called in and told them I had cancelled months ago and they said they had "no record" of me cancelling, which is bull$#*!. They weren't charging me. I hadn't even been near that fraudulent site. They said I will have yet another month of credit and tried to force me to use it and stay active again. The lady tried refusing again to cancel me and I got rude and she FINALLY gave me a cancellation number. MAKE THEM GIVE YOU A NUMBER. They will lie and say it's cancelled when it isn't. She told me it was cancelled a few times and I kept telling her that she better make sure. Then she gave me the number. She was lying to me while on the phone. NONE of my credit is on the account. You don't get it back. They are scam artists.

How is it that they have any stars at all? Okay fine the monthly deduction is in the small print and many of us got caught with that but HONESTLY should you frustrate us with poor customer service as well? Your delivery is terrible, we pay to sit on the phone for close to an hour just waiting to have someone tend to our issues with our orders. This is the worst eCommerce website! And what is up with the "recitals"? I am paying to have an issue addressed and not for you to tell me how I am a valued VIP member every 5 seconds! Why should cancellation be a frustrating venture? It's bad enough you take my money if I forget to skip but should me opting out of the contract be a problem too? Their goods are inferior. Their turn around time is appalling. They have sent me other people's shoes on two occasions and had to take four weeks to have then picked up. I'm currently waiting for boots I ordered in September and unfortunately I would be leaving the country soon and would not be available to receive my boots when they arrive... If they ever arrive that is! Kimora Lee Simmons should be embarrassed to be associated with these scumbags!

So it all started with that commercial on T. V. I'm a teenage girl I like shoes and when I decided to check out the site I was offered a supposedly free VIP membership. Only after I accepted did I find out about the monthly charge. I didn't have time for that crap. I did order a pair of heels at the 9.99 first purchase price. It took three weeks to get them here. Took a week out of that for them to process my order. When the shoes finally showed up I tried to cancel my account. They essentially said my reason wasn't good enough. Not to mention the shoes that i got were at least a half size too big and one has a tar-like stain on it. Finally today got my account removed. That lady tried to sway me but I kept saying I didn't care for the membership, that my mom didn't want me having it, that I couldn't keep up on the skipping. I'm just glad it's over. My advise if you're buying shoes online use any site except JustFab because the way they deal is JustNotFab.

WOW... don't make a ONE TIME purchase! They have you enroll in what they claim is FREE VIP club. Not so free, they charge you $39.95 a month (which you can use for purchases) but it FORCES you to buy $40 a month worth of their stuff... This membership status is not make clear at all when you check out! STEER CLEAR of purchasing from this site. Of course I had to call in... on hold 20 minutes before someone answered! This sites motive of operation is to make the service so bad, you don't bother canceling. BAD BAD BAD!

Unethical way of making money - taking money even when you do not make a purchase. How can this even be legal.

Besides from that, i did initially buy 2 pairs of boots. 1 pair broke due to light rain (one day) - the other pair so uncomfortable that i cant wear them at all.

I don't know why people do not READ. I been with just fab for a long time and when I made my first purchase and signed up for VIP it clearly stated the rules of the program. I haven't had a problem skipping EVERY month since then and its been a long time I have an alarm on my phone to remind me to skip. I just ordered about 5 more pair of boots today. I cant wait to get them and try them on. Hopefully they all fit. But yeah people need to read when purchasing or signing up for things.

Well just fab are good value for money that's a given and my boots arrived on time but a month later they took another £35 from my account! When I contacted them apparently I had signed up for some VIP agreement where they would take money from me monthly and I could shop. I didn't request this and it appears you have to read carefully and opt out of this! Naughty! And now after a few wear the boot's I bought which look fantastic are not quite top quality and the zips are already getting stuck and feel as though they are a wear or two away from breaking:-( Zips always need to be of good quality on calf length boots always! No excuses just fab sort it out! But I will say your call centre staff are good, especially at bamboozelling customers and almost tricking them into thinking they want to stay! They should all be in sales not customer services lol:-p

So apparently JustFab charges your account a monthly payment of 39.95 unless you do not go to the website and hit skip this month. Upon buying two pairs of shoes I was really excited for the great price I had and recommended it to my friends. Little did I know that sense i was a VIP member I was going to be charged monthly if I a) didn't buy anything or b) didn't hit cancel on the website. The funny thing about this experience was that I was unaware i was a VIP member and that I got an automatic charge each month! But hey I have store credit apparently, so yay I get to buy a pair of shoes I didn't even want?

Don't bother to buy from this Company! I purchased 2 pairs of shoes only to discover that I as suddenly trapped in a monthly purchase contract. They are not clear about this when you place your first order! It's all in the small print. When I cancelled my order altogether I had to call them 7 times for a refund. Each time they promised that they had instituted a refund and even blamed PayPal. On my 7th call to them they admitted it didn't go through, she couldn't even justify it. Awfully misleading and dishonest.