Overview
JustFab has a rating of 3.4 stars from 10,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
Shoes were too tight. Had so sell to someone else.
Hello Cecilia,
Thank you for sharing your feedback regarding our sizing! Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
The quality of my clothes and bag were very good. I definitely enjoy shopping on this site.
Hello Tanisha,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy shopping!
Best,
Mary
My order arrived in time and was the right size I ordered
Hello Jamie,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The clothing I purchased never fits. Their size charts are wrong!
The customer service representative was very nice, friendly, helpful! Absolutely easy process.
Hello Silvina,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Nice shoes but runs big. I have returned for an exchange
Hello Patricia,
Thanks for sending your review! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Fast, easy and timely delivery. Received what was ordered with no hassle
Hello Marge,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and shipping process.
Best Regards,
Clark
Shoes looked a lot better online but was low quality not well made
Hello Ashley,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great deals on good quality shoes! Love every pair!
Hello Fadzayi,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
As always sent with no delay and received in good condition.
Hello Corinna,
Thanks for writing a review! We are glad to hear that you are satisfied with our shipping time frames! Enjoy your purchase!
Best,
Nelle
I never ordered anything off your website. Someone must have stolen my info
Hello Alex,
Thank you for bringing this to our attention. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fits perfectly and fast delivery. Color matches outfit.
Hello Shontae,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
These are the most comfortable shorts I have ever owned
Hello Dj,
Thank you so much for sharing your feedback regarding your purchase. We're glad you love the items you got from us. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
Shipping takes a while still waiting for my package
Hello Britaney,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the shipping and handling. Our Member Services Team will reach out to you right away.
Best,
Allison
Easy to find what I needed and prices were awesome
Hello Faviola,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Never received the return label after multiple calls/chats
Hello Rekha,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your return label concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My order still has not made it too me it's past the delivery time I want a refund
Hello Kamelia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything went well, with all of my purchases and the one return I had to make.
Hello Jessica,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susie,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle