Overview
JustFab has a rating of 3.4 stars from 10,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
Shoes came fast and they are great quality for the price
It was quick and easy. Just waiting on the order now
Hello Joy,
Awesome! We're happy to hear you had an easy shopping experience on our website! We are excited for you to receive your order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Cheers,
Nelle
I always get great deals and the customer service is outstanding!
Hello Melanie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied with the promotions we have online!
XO,
Ivy
DON'T EVER SHOP WITH THIS COMPANY BECAUSE THE DAY THAT YOU DO MAKE A PURCHASE YOUR WORST NIGHTMARE WILL BEGAN
Hello Sharon,
We understand how you feel, we’re very sorry for the trouble you experience. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Shoes broke after 1 time wearing I emailed twice and no response
Hello Judi,
We are sorry to hear if your shoes were broken after the first time wearing them. We will contact you within 48 hours for further assistance.
Best,
Nelle
Wonderful quality and speedy delivery with clear communication.
Hello Megan,
We're so glad that everything worked out for you. Thank you for sending a review about our merchandise and delivery. We appreciate your feedback and would like to assure you that we will strive to improve our members satisfaction. Have a wonderful day!
Best,
Bonnie
The pairs of shoes that I purchased were super uncomfortable. Never again.
Hello Brenda,
Thank you for writing a review! We are sorry to hear if you are uncomfortable with your shoes. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Great service delivery was fast and on time the boots are amazing
Hello Angela,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
No good experience with my size of shoes and yours
Hello Raisa,
We sincerely apologize if you are dissatisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Very comfortable waiting for winter to wear them with my dresses
Hello Donna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Was very pleased with excellent performance of your associate.
Hello Suzanne,
Wow! Thank you for loving our products and services! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
Just as pictured, great boots. Delivered very quickly and compliments galore
Hello Sherri,
Wow! It's nice to hear that you love your boots and your package was delivered on time! We will make sure to continuously create unique products that suit the needs of our valued members like you!
Best,
Nelle
Great fast shipping and easy exchange returns thanks
Hi Bonnie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Great shoes on sale and I grabbed a ton just waiting for the perfect time to wear them!
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Good quality shoes for less. Just simply amazing!
Worth every bit you pay.
Hello Sviatlana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
This site makes cancelling membership nearly impossible.
Hello Katherine,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I have worn the sandals twice and they are already coming apart.
Hello Laura,
It is with great regret that we received your feedback regarding the item you purchase. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I love my new items an would definitely recommend to a friend!
Hello Toni,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best products that we can. This is such a great inspiration for us!
Best,
Renz
Every item ordered was too small and had to be given away.
Hello LeAnn,
Thank you for taking the time to let us know that you are not happy with our size and fit. Your feedback is essential to us, and we want to respond as soon as possible. Our Member Services Team will get back to you as soon as possible to address your concerns.
Best,
Clark
Recently ordered shoes and purse but found the quality not great. Still sitting in box used.
Hello Marie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sloane,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia