JustFabReviews 10,358

So awhile back I bought shoes from justfab and it turns out that they were exactly like another company I had tried and had the worst customer service experience with ever that being said every month I had to either buy something or they would charge my credit card card for a member service so to prevent that you had login and press the skip the month button well that usually worked for me id
Just skip the month and I didn't have to worry about the company charging my credit card however this month I truelly believe they wanted to try me as I logged in to skip the month as usual I get all these error links and so I tried to reset my password then The company tried to say my email wasn't a working email and this and that so that they could sit or stand happily knowing that they could get money from me that I worked hard to get well I have news for your company@ justfab you won't be getting anything from me ever again from helena ostronic a fed up customer

I tried out their introductory offer, did not like selection, shipping time, etc. Contacted customer service and explained that the service is not good for me personally so I would not like to continue. The person I was talking to was very rude. She suggested that I should not have signed up for the introductory offer (advertised as cancel any time, no commitment required) unless I want to continue (how do I know if I would want to keep using your service if I have not ever used it before, and you can't really look through their stuff without making an account? She then suggested that I was going to cancel it and make a new account with my credit card and made sure to tell me it was fraud. I didn't like the service so why would I sign up again and pay them more money? So rude.

I returned the items, which were not actually bad in and of themselves, just overpriced and not the right size for me. Imagine my surprise when they claim I didn't send them back, despite the fact I used the label and envelope they provided! Now they're trying to charge me $200 for items I don't even have! Their customer service department is a joke, off-shore people reading from a script with no ability to resolve issues. Avoid this service, try something similar like StitchFix.

Just thought I'd put this out there for everyone thinking about ordering from Justfab. Their website is a scam. When you order from them you are requested to sign up for an account. Seems simple right? Wrong. You will then automatically be signed up for their VIP membership which costs $35 a month, unless you order from them every month. They will "tell" you that you will have the option to "skip the month the 1st through the 5th if you don't want to order. So of course, you will log into your account and "skip the month". In turn, you will STILL be charged for the VIP membership that you knew nothing about to begin with. Then you'll want to cancel this VIP membership you know nothing about. So you call, and they give you the run around on how not to cancel the membership. They will even offer you $10 credit on your account or tell you to simply "skip the month". Then you'll get mad because they keep trying to get you not to cancel it and they finally will say "okay, your VIP membership has been cancelled". It's not. Also, once you put your credit/debit card info on your account you can't remove it. I had to cancel my debit card so that they would no longer have access to my bank account. Just putting that out there for everyone. Also, the shoes I ordered from them still haven't arrived.

This is the worst place to shop for shoes the quality stinks. I recently returned and item and they gave me store credit but that's not the problem the problem is that they did not refund the taxes that I paid. I called customer service to ask why wasn't the taxes I paid refunded and the numb $#*! manager told me that my taxes was paid to the state because I live in California. I was so pissed so I asked how to I get my taxes back from the state and I was told that he doesn't know so I then ask so even though you got your merchandise back the state get paid for something that was not sold seeing how you guys have the merchandise in your possession. I was yes so at that point I just closed the account even though I still have a $29.00 credit that's how mad I was. So please don't waste your time like I did I rather pay high prices and deal wi the bigger store that give you back the taxes you paid for there merchandise if returned.

They do not make it clear that your card will be charged every month. Then if you try to cancel online with a "consultant" you are never connected via internet. So I called and the guy was so pushy about me keeping my membership. He said I could just skip months with the "skip" button located on the website, which I never found. Then he tried to offer me $10 off and I refused and he still kept cutting me off trying to make me keep this membership. I eventually hung up and just waited forever to be connected on my computer. DO NOT GET A MEMBERSHIP TO THIS SITE. It's not worth it, at all.

Id give 0 stars if i could. They rob you of $40 every month due to misguided information and refuse to contact back about a refund after stating there is no obligation to buy and no member ship fee. The shoes are subpar and the fit is poor. I ordered my size and they were huge. So picked a different pair " after talking to my "" consultant"" that kept cutting me off"a size smaller to be safe and it was still to big. This company is a joke. Steer clear or remember to cancel after every purchase.

My wife bought shoes from JustFab 2 months ago, and we know found out that they keep charging us each month. According to their customers support we need to enter they website each month at the beginning of the month and ask them not to charge. We didn't do any subscription. Be carefull!
Do not buy from this company!
And if you did in the past check carefully your bank account. It is their business model. They just try. Most of the customers won't notice 30 pounds debit.

I would like to let everyone know that if you join as a VIP Member with JustFab, they will rob you of £35 because apparently it's what they do, I have not saved my details with the website, nor did I say it was a direct debit. They didn't make it clear to me when I signed up to buy a pair of shoes, there was no sentence or paragraph explaining this. I have just cancelled my subscription with them and will go to the bank to cancel anymore payments they wish to rob me of. Thank you for reading this... JustFab are robbers.

I bought six pairs of shoes, yes- i know the prices were really good but i thought since i am a VIP member that's why the prices were so low. First, it took over a month to get product, secondly- they were so cheaply made, it looked like they were used shoes. Third, i returned the shoes and they only gave me a half a refunded. I am still waiting for the other part of the refund. I never talked to the staff via only through live chat and they were somewhat helpful. I canceled the membership but i had to talk to three people in order to do it.

The day I received my order, my shoes were showing at a greatly reduced price on the site. When I called "customer service" I was told that they would not reduce the price as the sale started after I made my purchase (a whole 5 business days). Asked to speak to the supervisor and all he and the rep could do was quote policy to me and give me the condescending "I understand." Anywhere else I've ever shopped if the price is reduce within 30 days of purchase they honor the sale price! Done with JustFab!

Tried to skip but couldn't find how to! Tried ringing and of course was kept on hold until I got so fed up and hung up. Cancelled my membership which they confirmed only to have another £35 taken from my account. They were supposed to email me confirmation of a reimbursement (after an argument)and how to redeem a credit but of course they haven't. The £12 shoes I've purchased have now cost another £70. Terrible customer service, complete con. Would advise not to use.

I clicked skip this month on my account as when you buy it joins you to VIP member but says you can skip as many months as you want. I went online on the 4th clicked skip this month as you have to do it before the 5th of every month and on the 6th email saying £35 has been added To my account! Emailed them and guess what they can't sort it out it has to be done over the phone but they will not ring you. You have to ring them and they keep you on hold for 20 or so minutes lucky I'm getting my money back. I skipped the month for a reason not for them to go and take my money anyway even though I went online and skipped that month!

I recently ordered two pairs of shoes from JustFab. My card was charged for the transaction. Six days later, I receive an e-mail that the order was delayed. Ten days later, I checked my order, and it had been canceled. I contacted the company and was told that the order was canceled for insufficient funds. I contacted my bank and discovered that JustFab attempted to collect twice on my account: first at the original purchase and again at shipping time. I am still waiting on my original funds to be reversed to my card.