The day I received my order, my shoes were showing at a greatly reduced price on the site. When I called "customer service" I was told that they would not reduce the price as the sale started after I made my purchase (a whole 5 business days). Asked to speak to the supervisor and all he and the rep could do was quote policy to me and give me the condescending "I understand." Anywhere else I've ever shopped if the price is reduce within 30 days of purchase they honor the sale price! Done with JustFab!