JustFabReviews 10,358

Some time ago I bought shoes and a bag on their site. I cannot say anything good about the quality ( actually, didn't expect much for such a price), just liked the design. Months later I got an sms that confirmed my payment to this $#*!ty shop ( it was like I put 39.95 euros on my online account there). First of all, I blocked my card. Secondly, I wrote to them on Facebook about my stolen money. Their Barbi ( f... king Eva) said that I should call them and they'd try to help me. I said that I was abroad in a roaming, so, I was not gonna spend even more money to fix everything. It was their fault, so, I recommended them to find a way to contact me ( gave them whatsapp for free calls). But that $#*! kept insisting that they could not call me, it was me who should do that. I repeated myself, that I wasn't going to spend more money for them. And in case I don't get a call from them, my negative reviews would be everywhere. Since that day that $#*! blocked me on Facebook and almost every day I receive sms that they try to steal money from my blocked card again n again n again! Somebody! Is it possible to stop all this $#*!? Is there any law for such thieves? I cannot understand how they still exist? Excuse me, in my country we don't have this shop, so, I really cannot do anything from here. But ppl from other countries! WAKE UP!

I ordered shoes with a VIP membership taking a sizable percent off, so I got navy wedges for $14.95 instead of $39.95. I knew about the reoccuring $39.95 charge so after receiving my new shoes a week later I called to cancel my subscription. When I called customer service was extremely rude. This man left me on the line in silence for long periods of time and after screaming "HELLO?" he would reply with snappy remarks like "Don't cancel" "please stay." His voice was soaked in sarcasm so of course I retaliated with my own snappy remark of "No I want to cancel" He told me that the subscription was canceled and we hung up the phone. What he did not know was that I was on the Just Fab website simultaneously to make sure he wasn't lying. It's important that you know the phone call DOES NOT cancel the subscription. All they do is unlock an option on your account page to unsubscribe. Make sure you go to your account page and click CANCEL. You will be asked why you want to cancel and pick an option. If you DO NOT get a confirmation email saying you canceled your subscription, it did not work. Hope this helps.

Every time i order something its a problem. The shoe isn't true to size, the person ordering sends my shoe to a different address(like a whole other state). Now the website wont allow me to check out which causes me to miss out on a shoe i actually want. They will take your money as a credit but tell you what you can and cant buy with it. The site depending on who is looking on it meaning. My boyfriend has a page and i do. The price would be different on my page from his! Uggh I give up.

So I just bought my first pair of justfab shoes, I have not yet received my shoes so I can't tell you about the quality! But when you check out and enter your card you have to check the box at the bottom! I'm 16 so I'm never a person to read those thing but I realized it said "I agree to become to JustFab VIP Membership" and you HAVE to check the box to check out! Being a teenager I obviously don't have much money so I actually decided to read it and it states to be a member it talks about a fee but doesn't say how much so I check out and got an email saying I was a member and realized how much the monthly fee was I immediately cancelled! Well when I called, the lady wouldn't take no for an answer and told me to try it out so I said ok! I called back at 10pm (it's a machine at night time and a machine can't take no for an answer) and cancelled it because I saw all of the reviews and got my account cancelled and the moment I got off the phone I had an email saying my membership is cancelled! The point is, I will keep an eye on my bank account but you can't sue a company if you checked the box and If you bought shoes then you obviously pressed it!

This is the worst scam I have ever come across. When you try to close the account you can't get back your money. I would advise do not even think about signing up. I signed up from a friend request and to date they have been taking money from my account. By the time i realised i was told i had to redeem the credit for items since i could not get my money back. There is nothing i want from their website so my credit is just there as wasted money.

This was my first order on just fab and I ordered a pair of shoes and still had not received them 7 days later or had any email to say they had been dispatched or anything (which normally every other company does so you know what stage your order is at) due to this I googled reviews on "just fab" which is the only reason I now know that they charge you £35 a month for a membership? Why would I want a membership when I just wanted to order 1 item. It does not say anywhere on the website about them charging you the £35 until you look deeper in to it. Which is bad as people wouldn't know all this money is being taken! You can not unsubscribe online you have to ring up. So I have no shoes still and I am going to ring up and cancel the "VIP" membership as it is a scam. Absolutey terrible website. Save yourself the hassle and DO NOT order from here.

Guys if your looking for great discounts high fashion shoes this is the place to be and yes you see alot of negative reviews on how every momth the were hit with a fee and wasn't aware of the situation get real it states at the bottom of our email and on the website that if you do not want to purchase anything to click skip this month and thats before the 5th if you dont on the 6th you will see the charge on your bank account so if you wanna write bad reviews i suggest to get into facts first when it states you can cancel any time and or skip this month as much months as you want

Horrendous. Wish I had never heard of them. I have lost a fortune to this company and then had to buy cheap and nasty shoes and clothes to use up the money they have taken out of my account. Trying to cancel membership now I realise that how they operate. If this is not a scam why do they not warn you in normal size print that by buying one single item from them, you are going to pay £35 a month to them forever or until you cotton on to their scam.

This website is a terrible company, they charge your account for a monthly membership fee, that they say is credited to your account, show you things on sale then turn around and when you pick those items they charge you a different price. Then charge your bank account a second time for the higher different price than what was shown. Refuse to give a refund or let you talk to the supervisor putting someone on who wont give their real name or their extension number or the name of their supervisor. And they keep charging your account even after canceling.

At first, when I joined this site, I thought it is a very good site with affordable prices, but after several months, I figured out it is not good at all. First time that I ordered from JustFab, it took more than two weeks to deliver my order and Once, I even didn't receive my orders and when I called customer service, I didn't receive any proper answer. Then I called to cancel my VIP membership and it seemed that it is accepted to cancel my membership, but after 3 month, when I was checking my bank account, I figured out that it is not cancelled and every month, the money is withdrawn from my account. Whereas if I knew that my account is not cancelled, I could easily skip each month. I did live chat with customer service and they told me that they cannot refund all money to my account and they can only refund one month which is so ridiculous, since I didn't use the money and I didn't buy anything with this money. And the person in customer service was not polite and didn't give proper answers when I told her that I didn't use the money so why you cannot refund the money, she offered me 10$ to not to cancel my account but she didn't add it to my account and also didn't provide refunding all money. I am not sure if one month credit is refunded or not, she said it takes 7 days, I hope that at least I can receive one month credit. She only wanted to keep the account without any refunding which both canceling and refunding are my rights as a customer. I have never seen something like this. Very poor customer service. It is just like stealing since they withdraw money from your account and they don't refund it to your account when you want it and while I didn't use it.

I got caught out with 2 x£35. They will not refund I have to buy to the value. I ordered two jackets the worst quality I have ever seen. I spent £8 over my credit now they won't refund the £8 I need to again spend to that value, what a JOKE. Still waiting for goodtos be collected. They don't deserve even a one star. Please do not use this company. Customer service is appalling, they read from a script without listening to the customer.