JustFabReviews 10,358

I recently gave a scathing review of this company who doesnt let you cancel your account and lies to you when using Live Chat. I turned them in to the Better Business Bureau for not refunding me accordingly and in less than 24 hours they answered. They gave an excuse and blamed the one month delay on Pay Pal and said they would have my refund to me in 24 hours. Alot of work to get back 35 bucks but at least my point was made and they have yet another bad ding on their reputation

So I see a TON of negative reviews. RESPECTFULLY I have to inform you that if you input your bank/credit card information without reading the fine print, who is really to blame? I ordered my first pair for 10.00 with the FULL understanding that this is a monthly subscription. Because I read the extra details. I also am aware that if I would like to not pay for a month or a few months, I can go in between the 1st and 5th of each month and skip. Even more so, I am aware that if I do NOT skip I will be charged roughly 40.00 and have a credit to shop. Its a little mind blowing that so many people overlook small details. You create an entire profile, it congratulates you for becoming a VIP member, tells you that you are signing up for a membership, yet most are not aware how this happened? I ordered my first pair on 11/14/16 and received my AMAZING boot on 11/19. Could not be happier with my experience and will continue with my membership.

Literally the worst thing that has ever happened to me shopping online. I called on the phone to cancel my "VIP" Membership only to have a man whom I could barely understand tell me that they were not able to cancel my account because I had the $39.95 a month "balance" which functions as a gift card and can be exchanged for more items from the store. However, he also explained that even if I used the credit, I'd be charged ANOTHER $39.95 as a "gift card" for my newer purchase. So, essentially, there is no way out and I will need to call my credit card company and cancel the card linked to the account which is a huge pain. Never buy anything from this website. Yes, the explain all this to you in the fine print but honestly, who the hell even reads that? I shop online all the time with major companies such as Urban Outfitters and American Apparel and they are legitimate companies. I assumed that given the media coverage and popularity of JustFab that it would also be reliable without having to do any investigating but apparently not. Either be very careful or avoid the website all together.

I thought I was the only one being scammed for my money!

I originally ordered two pair of boots for $39.95, I received my shoes within 5-6 days of ordering them a week later I noticed I was charged an additional $39.95 so of course I called trying to figure out WHY/WHAT is this charge on my bank statement. Well, some guy with a thick accent (I couldn't barely understand him) said every month you get charged and it wasn't making any sense at all even though he tried explaining for 5 minutes nonstop. It was adding up. So he told me I would receive a refund with 2-3 business days depending on my bank. So I waited until the 10th day and my money is still not in my account! I end up just cancelling my membership but now I'm hesitant to call back because I don't wanna give them my personal info and then they end up taking more of my money. This is ridiculous. I knew those $10 & 2 for $39.95 deals were too good to be true. Smh! What a loss. Please do not order from them!

My daughter ordered a $10 pair of shoes and now every month, they are charging her $39.95 for absolutely nothing at all. She did not sign-up for any club or deal when she placed her order nor did she give permission for them to take her money like that. She's trying to get ahold of them to put her money back in her account. She is reporting them to the BBB and the FTC's Bureau of Consumer Protection. Everyone here needs to do the same to shut them down. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

I bought a pair of boots with their introduction rate.
And then suddenly £35 is taken from my acc.
The purchase was not clear at all that I was enrolling into some kind of agreement that they would take £35 a month if I don't buy anything.
I called the company and cancelled and asked for my money back. Which they refused. I then tried to get my money back via another route and was advised to call trading standards.
I called back and explained this. I was told I would receive a full refund of the £35 within 2-3 days. That was nearly a week ago and still waiting
Also the quality of the boots were terrible. Sorry justfab. Youre not fab at all

I had my credit card on this account. I noticed that I was using my credit card far too much and decided to cancel my account. I called them to cancel it and they told me it would be taken care of little did I know that they still made me pay money to them for 3 month so after my account was supposed to be cancelled! I am so pissed about this because they have basically been stealing money from me and have about maxed out my credit card! They better put the money back into my account because if they don't I will sue them!

When I joined JustFab and ordered my first pair for boots with their 10 dollar first pair deal, I was told that I am now a VIP member. Not knowing I was going to be charged 39 dollars a month. Never once while joining was told that they would be charging me that amount unless I skipped the month. I had to find out from friends. Make sure you read the terms and all the fine print.
I've also heard of people having trouble cancelling their account. Well when I found out I was going to be charged, I wanted to cancel right away. My cancellation process was surprisingly easy. She offered me rewards points just once and I told her no I would just like to cancel and she did it right away. So that was nice but overall JustFab is terrible and tricks you. I'm still waiting on a pair of boots to come in so hopefully they're somewhat nice. But do not join.

I ordered some shoes for my graduation, then all of a sudden I get and extra $40.00 dollar charge. I called the customer support, I was going to cancel my account; the lady told me she would give me a refund and it would take about 5-10 buisness days. I decided to not cancel my account till I at least got my shoes. Well I go to log into my account to see how much longer it will take to get my shoes, and it says that my account was cancelled, I called customer support and they said it was going to take another 7-10 buisness days for the $40 dollar refund and also the shoes I had ordered were cancelled as well, and the money back for those would take 7-10 buisness days. And I doubt I will actually get my money back anytime soon. So I didn't get my money back or my shoes. They offered me store credit for the shoes; since the shoes were stolen from my mailbox.

I just wanted to buy boots didn't realize my account was getting charged 55 dollars every month until 2 months in. Called and tried to cancel it and they told me I have a credit and should use it first. So I bought the cheapest thing possible and go to look at my account and of course another 41 dollars taken out had to call back and won't even get my refund for 5-7 business days and even then I'm out the money I spent on 2 months membership for nothing. I loved my boots and the clothes I got on discount but not worth the headache...

Bought items and when recieved quality was poor and far too small in size. I cancelled account through chat service which I have screen shots of but i have had £70 taken out of account and have not been able to contact since through email phone Facebook... Twitter I got a reply when the lady asked for all my details messages back and forth and then when I had given all the proof she then told me couldn't help me and advised me to call the number. FURIOUS that this company are continuing to get away with this!

This is a COMPLETE SCAM! After you purchase an item from this company for the first time, you think WOW this company site is great! NOT! They will charge you an amount (my amount was 39.95) each month EVEN if you don't buy anything. The deal is... is that you have between the 1st and 5th of each month to either DO NOT BUY NOW... or BUY NOW! That is CRAZY! You have to skip each month, but you have to catch it in order for it to work. COMPLETE SCAM! Plus each month they will charge your account. Buyers please beware of this. Do not buy from this site!