JustFabReviews 10,358

I've been a customer of JustFab for a few years now and there business practices have gone down the toilet in the past few months. I ordered several pairs of shoes they said were shipped but were actually never delivered to my house. So the shoes never left the warehouse, they took my money, and then told me the shoes were out of stock so I couldn't even replace them! I was SOOOO mad but ohk I gave them one more try after that. Same thing! They sent me an email saying my shoes from my waitlist were being processed and then weeks later no shoes! I went online to check and they cancelled my order without notifying me of their foolishness. And lo and behold, no they didn't give me a refund. I HATE THEM SO MUCH. WORST COMPANY EVER. FRAUDS!

JustFab will seem like a great deal but if you need to return or exchange an item, they will make it extremely difficult for you. There are restocking fees that you are not informed about before purchasing and when you exchange you have to exchange for one item of the same exact price. They also lose returns so you must be diligent in contacting them to receive any sort of credit. It's not worth the hassle - unless you have an excess of cash you would like to spend to take advantage of their "deals". Lastly, shipping takes an excessive amount of time - unless you pay more to have it take a reasonable amount of time.

Joined JustFab just over a week ago. Boots looked lovely, I ordered 2 for £35, not problem there. Until I realised the delivery company used was MyHermes. I should of cancelled the account then and there. According to MyHermes my order was "attempted" to be delivered 3 times, non of these actually happened as i was in for the "deliveries". They then gave up saying it couldn't be delivered and went with "address query". Spoke to just fab regarding this to basically be told to wait 48 hours and i would have my boots. Needless to say this didn't happen. Rang JustFab again to say the boots had not arrived, my phone call got cut off 3 times, in the end my partner rang for me. On this attempt i was finally able to gain a refund and cancel my account, I will never be using them again.The customer service is shocking, especially since it's an American company and their customer services is usually amazing.

Awful customer service when you call the phone number a real person doesn't even answer nor does it give you an option for a real person to answer they withdraw your money then you go by your shoes and they take an additional 3995+ the 3995 for the shoes you just bought so technically you're spending $80 on one shoe when they were supposed to use your credit. I was chatting online with someone and they were super sassy and tried telling me that I was supposed to be charged the $80 and then when I asked to cancel my membership he told me I was not allowed to and the credit cannot be refunded but it's always there for a credit on my account. I then threatened the BBB and he immediately told me he would refund me and cancel my account. I'm concerned they will charge my card again. I would never suggest this place

I have been a customer for over 5 years! I realize that many customers have issues with the companies Terms and Conditions, however it really is not a big deal. To avoid any monthly membership fees all you have to do is log into your account any time during the 1st through 5th of each month and decide if you'd like to purchase or skip the month. If you decide to skip the month, you can always go back and make a purchase anytime during the month. If, by any chance, you forget to skip the month, the monthly membership fee ($39.95) is then converted into a credit to use towards any $39.95 or higher purchase. Like I said, I've never been charged without my consent or knowledge. I love the company and I've made hundreds of purchases, but I've also skipped many months without a single purchase. I highly recommend this site.

Usually I'm careful with online shopping such $#*! making sure they are a legit company( I am giving them my credit card info), looking at reviews and so on. Having no previous troubles with online shopping, I just went ahead with ordering a pair of boots( 10$ for my first pair for becoming a "VIP" member). No problem. Then I receive an email saying my boots have been shipped and gave me a link for the tracking info and of course I wait a few days because it takes a couple days for a tracking to be updated. When I clicked on it took me to what seemed like a made up Purolator page and said my packaged "arrived" at Martin Grove.( I live in Edmonton, Alberta. No idea where this Martin grove is)I'm like ok what's goin on here. I go the second link they give you which was for fed ex and gave you the same tracking number for. And there was no record of it or it said I entered the wrong tracking number. At this point I was freaking out. I called them and they said it arrived in Martin grove on a Friday and should be at my destination on the Tuesday. They didn't answer my question as to why my tracking info was incorrect. So I just thought I'm not ordering from here again( first place I didn't bother to look up before purchasing) anyways my boots arrived through Canada post which wasn't one of the delivery agencies they provided me with. Needless to say i cancelled my subscription(not easy I might add). I like my boots but I dont think I will be ordering again.

For everyone saying justfab is a scam and they've been charged without knowing, you must be a complete idiot who didn't read the fine print. They clearly state that they are a subscription service but its super easy to skip multiple months or even just cancel the entire service to avoid being charged. I set a reminder in my phone for day one of the 5 days and take a split second out of my day to skip. That being said, the deals are awesome and the merchandise is cute and as good a quality that you would buy at any normal store in the mall. We're not talking hand stitched leather boots here, but really who is willing to shell out that kind of cash for a seasons fashion? The normal prices are comparable to kohls etc. but nothing is ever regular price for long. They repeatedly have 30% off sales along with 2 for $25 and those ten dollar fashion steals. I regularly get 3 pair of shoes/boots and an item of clothes for $50 total and oftentimes less! I always get tons of compliments on the things I buy from them. Their customer service is phenomenal as well. Out of the 9 shoes I have bought from them I did have a problem with the sole separating on one. I called and they immediately offered to replace it at no cost to me. After realizing that they were out of my size I decided to keep the boot and get it fixed and they offered 50% off of my next total purchase Instead. When I called in to make my purchase they even offered on their own to reduce my total even more and my boots ended up costing $9. I have never had such friendly and accommodating customer service reps in my life. I'm used to arguing with people in Pakistan for every little thing! The call center did seem to be in a different country but everyone was very helpful and nice. I will continue to give my business to just fab and I've been telling everyone to give it a try. You won't regret it!

I've order a handbag in black through their website, and was quite thrilled on that day since I had probably ordered their last bag in black (the icon changed to sold out, while the brown colour is still in stock).
I waited for roughly 2 weeks for the bag to come, only to find out that they delivered the brown one to me. I was really furious and I emailed them for a refund. They replied once(after 2 days), but will never respond to my follow-up emails again.
Also, think twice before you sign up to be their member especially if you're a forgetful person!

JustFab is a complete scam! Disgusting customer service, incompetent staff, the list could go on! I signed up through the website which yes as everyone else did I ticked the terms and conditions! However what the terms and conditions failed to read was that I was to be AUTOMATICALLY opted in to VIP which I will add is ILLEGAL... After phoning to cancel the subscription the payments continued coming out of my bank! I phoned the customer service number month after month with no help. After realising that they had taken 17 months worth of payments from my account totalling £611 I called yet again. After 2 and a half hours on the phone they finally agreed to refund only 11 months worth of £35.00. I was told the remaining £215 would be saved on my account as credit. I refused this as I did not think this was acceptable but had to end the call as my stress levels were through the roof by this point. From then on, when I was on the website, anything I tried to order in my size was out of stock. I have since phoned to ask when sizes will be reordered so I can at least make use of the my money they will not give me back. For the last 4months I have had no access to the website. It states I am not a member. This website has over £200 of my own money which they have STOLEN. I have never dealt with such an incompetent, unprofessional and unsympathetic company in my life. Stay clear of JustFab they are financially and emotionally draining.

This website is very deceptive, when you order you are automatically classed as a VIP member which then locks you into a contract where they send you items every month and it costs you £35.99 - I only realised this by reading review after the event, I phoned the company within 10 minutes or ordering and after arguing with a sale lady she finally cancelled my account and also the purchase that I made as I was no longer entitled to the discount... please do not order it is more hassle than its worth

When I signed up I knew the terms and conditions. Since I was recently diagnosed with breast cancer and my bills have skyrocketed I wanted to cancel. This coincided with my bankcard on file being reissued due to expiration. I thought 'great' I will just not update the info and it will be rejected. SOMEONE at JustFab went in and changed the expiration date of my card and sent a charge through my bank. They also got it to go through without the CCV security number. They will do anything to get their money. The products are made in China and of very poor quality. The one thing I bought from them I put in the bin of car wash rags, never even tried it on.