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jo s.

Contributor Level

Total Points
164

2 Reviews by jo

  • Hermes UK

11/9/16

Ordered from an online retailer just over a week ago. They unfortunately use MyHermes. They apparently tried to deliver my parcel 3 times. All of which i was in for, non of which actually happened. After the 3rd "attempt" i contacted them only to be told to contact the retailer. After deciding to give them 1 more chance I asked my retailer to add a note saying to deliver to any shop on my street. They decided to throw in "delay due to address query" why after 3 attempts did they decide this one, more like the driver couldn't be bothered to find my house. I've never been so unimpressed with a company in all my life, ridiculous isn't the word

Tip for consumers:
Avoid, avoid AVOID!!!!!

Service
Value
Shipping
  • JustFab

11/9/16

Joined JustFab just over a week ago. Boots looked lovely, I ordered 2 for £35, not problem there. Until I realised the delivery company used was MyHermes. I should of cancelled the account then and there. According to MyHermes my order was "attempted" to be delivered 3 times, non of these actually happened as i was in for the "deliveries". They then gave up saying it couldn't be delivered and went with "address query". Spoke to just fab regarding this to basically be told to wait 48 hours and i would have my boots. Needless to say this didn't happen. Rang JustFab again to say the boots had not arrived, my phone call got cut off 3 times, in the end my partner rang for me. On this attempt i was finally able to gain a refund and cancel my account, I will never be using them again.The customer service is shocking, especially since it's an American company and their customer services is usually amazing.

Tip for consumers:
Do not use the myhermes option, make sure you have plenty of time when you need to ring them

Service
Shipping

jo Has Earned 4 Votes

Jo S.'s review of JustFab earned 3 Very Helpful votes

Jo S.'s review of Hermes UK earned a Very Helpful vote

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