JustFabReviews 10,358

I ordered 2 pair of boots from justfab.com for total 39.95 - after a week of waiting they still havent been shipped. I decided i no longer want them. In the meantime, they have 2 separate holds on my bank account for 39.95, total 79.90 and i never received anything. I cancelled my account and the 1 order. They have a hold on my account for a December membership without an order, and when I asked for a refund, they denied the hold existed, even claiming that I was confused, and told me to contact my bank.

I absolutely will go to my bank tomorrow! I looked into the details of the holds and they are both from justfab.com, I am not confused. The person denied that I was billed for December, which my bank account shows differently. As well as, if I want a refund for the non-shipped, non received boots, he then said I would have to go to my bank about that too!

I can't believe any company would do business like this! I've never had such difficulty in receiving a refund, and get as insulted by any company in the process as this one - justfab.com

Literally signed up for this VIP membership because it said it was free. Little do I know they charge you $40.00 bucks a month if you don't choose to skip the month between the 1st and the 5th of the month. Which it had no details about in the signup. Then of course I wanted to cancel my account; and to do so you need to call or use a chat system. I first tried to use the chat and sat on the page for a half an hour to find no one from the business connecting with me. So I decided to call and it was a computer that asked for the phone number associated with the account. On my account there is no phone number or option for a phone number on the account. So I called 3 separate times trying to figure it out. Then finally the next day I tried the chat again because I really wanted to cancel these VIP memberships. So I sat on the chat page for a whole hour before getting connected to someone who was very rude and ended up disconnecting on me. So I refreshed and connected with someone who was finally able to help me out and explain it all. This process took way too long and the customer service overall was horrid. I will never do business with this company again.

I was pleased with my order at the time I received it and thought that I had gotten a good deal but little did I know I had been signed up for some type of "Vip Membership" when it charged my card $39.95 monthly. Luckily I caught it after the first month and immediately canceled however it still charged my card. When I called to cancel I had to raise my voice at the person on the phone because she kept trying to get me to keep the account and wouldn't cancel it. Also the boots that I got were cheaply made. Company is just trying to scam costumers into making money read everything carefully when you sign up so you don't end up getting charged for nothing like I did! Would not recommend!

Never been happy with this company and how they have ran but recently I went almost a year without paying a membership fee and one day out of the blue they charge my account. Not really sure how they got my new credit card number since I only had it for a couple of months but they figured it out and charged me. I never submitted my new credit card information into their system so I'm not sure how they figured it out. Currently waiting for my new card to get here in the mail. Fingers crossed they don't figure my new credit card information out again. Frauds.

They were taking my money out without my permission and had the audacity to have an attitude when I started questioning them. Please whoever reads this DON'T DO BUSINESS WITH THIS DISHONEST, MISTRUSTFUL, COMPANY! You will regret it and end up pissed off with less money in your bank account. I yelled at them and finally they gave me back my money but one man was trying to negotiate with me as to why I should stay. Hello why would I stay with a fraudulent scammer company that uses cheap material to make average/poor shoes and tries to pass it off as a good thing. Just fab is just trash.com

They did not make my shoes the right way. I thought maybe I got the wrong size so i had my sister put them on and she said the same thing. The back of the heel just curves in and by the end of the day you'll probably have wounds like me. This company does not care about the quality of their shoes they just want your money. They very secretly tell you that your going to be charged $40 EVERY MONTH. Also was a HUGE SCUFF on my boots when I received them. I emailed them and they never got back to me. Do not buy stuff from this company!

I love saving money -- and I love purchasing shoes...

But you do NOT get the best of both worlds with this website. Every time that I have ordered from there I have complications. Every time I call to cancel and repeat that I'm canceling over and over again, they basically tell me know and keep me for way too long (one time it was an hour and a half conversation). Once I was finished with the conversation he had added a $10 credit to my account for the inconvenience. I finally went to go use that to buy my sister a present and the ten dollars wasn't taken out of the account. So I called, again...
She said that there was nothing I could do about it. There was a website wide promotion going on then and that is what didn't allow me to use the credit...
Excuse me - but if you say the reason I couldn't use it was because of a promotion that I didn't have to type in, I think that's silly. In addition to that, she stated that they can't use the credit when there's a discounted product... um hello, 40 seconds ago she told me that the VIP membership (which is what basically everyone has) IS a discounted deal. So if I could use it then, then I should be able to use it now. Don't you think? Wait to buy your shoes from a GOOD company that has their CUSTOMERS in heart and in mind... One that will listen to the needs of the consumer and stop talking over them when they want to cancel and giving them false hopes on using the ten dollar credit you gave them for being a pain in the first place.

People claiming this is a scam are idiots. They did not read before accepting the discounted pricing, you don't even have to read the small print or terms and conditions to see that the VIP membership is a monthly membership. It's actually a great way for someone to budget in clothing purchases. You can let your monthly amounts build up and buy when you find the clothes and shoes you like.

One downside is the skipping, only being able to skip between the 1st and 5th of the month is annoying. It would be better if they allowed you to skip the next month anytime from the previous payment until the 5th.

I was really concerned when i first started my membership, but I figured I would try it out since i was getting 2 pairs of shoes for $30 and cancel later if i didn't like. I ended up loving both pairs of shoes and ordered another pair of booties and an all lace top that was beautiful too. The quality of everything has been great, even the lace shirt which I thought for sure was going to be a cheap material, but it wasn't, it's very great quality and I've worn it several times.

I completely understood I was going to be charged the 40 bucks each month (unless i skip), so I'm very confused on how other people missed it. It's your own fault for not knowing what you're paying for.