Abria M.

Literally signed up for this VIP membership because it said it was free. Little do I know they charge you $40.00 bucks a month if you don't choose to skip the month between the 1st and the 5th of the month. Which it had no details about in the signup. Then of course I wanted to cancel my account; and to do so you need to call or use a chat system. I first tried to use the chat and sat on the page for a half an hour to find no one from the business connecting with me. So I decided to call and it was a computer that asked for the phone number associated with the account. On my account there is no phone number or option for a phone number on the account. So I called 3 separate times trying to figure it out. Then finally the next day I tried the chat again because I really wanted to cancel these VIP memberships. So I sat on the chat page for a whole hour before getting connected to someone who was very rude and ended up disconnecting on me. So I refreshed and connected with someone who was finally able to help me out and explain it all. This process took way too long and the customer service overall was horrid. I will never do business with this company again.