JustFabReviews 10,358

Ordering from the company is a disaster. I have ordered a handful of times and each time I have my products have come in wrong, damaged or inconsistent sizes. This goes back to over a year ago. One pair of boots was covered in black marks, another was the same style and size just a different color and when they were laid flat next to each other they were 2 completely different sizes tho labeled the same. The most recent order is what has me leaving this review today. I ordered brown boots and they came in "Taupe" and a courtesy I returned them and was promised the brown boots, weeks later after they received the wrong ones back. THEN that order was "delayed" a couple of days for who knows what, and when my boots came in they were yet again TAUPE! I called them, AGAIN to then of course be told I need to return the iteam blah blah blah, nope heck no i am not wasting my time again. So they sent me another pair and expedited it and assured me they would contact the warehouse and make sure the brown boots were the on way and I could return the others when I felt like it. Well, here we are today and my 3rd pair of TAUPE boots have come in. Heck no I am not a JustFab employed delivery person, I am definitely not sending back yet another pair of boots before I get a refund or before I get the right pair of boots. They would not assist me unless I returned these boots. Which may I add are not even for sale on the website for TAUPE. Terrible customer service, terrible expectations you have that you think your customers should deal with and do for you. Do not order from this company do not waste your time on the cheap crap made boots, they are not worth the time you are going to spend trying to get something you want and like.

Ordered my first boots. Ok good deal. Didn't want to keep the membership, because I don't want to keep buying more shoes every month... or whatever else. So I tried to cancel. The chat took 3 mins in between every comment. And it was always a comment trying to get me to stay on. No I want to cancel. Period. Thanks. Then I was disconnected. So I decided to call. Lady says I can cancel but my order would have to cancel as well. Never ever heard of that nonsense before. But I can cancel in a few days once it ships? After that phone call, I decided to call back. Literally 2 mins after the first call. A different lady tells me my order shipped. That I can cancel now but only After some more bs of trying to get me to change my mind. I then checked my email for the shipping... there was an email an hour before I placed the first call, saying the order shipped. So whom ever talked to me the first time... lied. I thought this place was neat until having to cancel. Let's hope the boots aren't cheap...

I was fooled into thinking I was getting a promotion on Black Friday and subscribed into $39.95 a month to which I didn't agree to. I phoned my bank after a NSF fee($45.00) was issued to which after they charged me $39.95 ( in Canada) ended up being $55.04 which was $100.00 dollars( roughly) taken out of my account close to Christmas. I called Justfab and they told me they would refund me and cancel my subscription. I was refunded the money... and literally the same day they took the same amount back out. I had to cancel my debit/visa card and an investigation from my bank is in process. I talked to other people I know about this and a friend and co-worker has been scammed by them with little sympathy or recognition to what they have gone through ( one of them being a mother and loosing her child days before.) Both didn't get their money back... Legit a scam!

I order something on Ciber Monday and as right now I haven't receive my order I ask and they keep said that my package is in Sacramento since last week, but don't know when is going to be delivered
After I read all the bad reviews on this website we need to get together and close this business, because I think is a scam what they do, they said 5-7 business days for deliver and 3 weeks later nothing, and that is 15 business days, and when you call customer services they don't know nothing and give you the wrong info! So please don't buy from this place, tell your friends and family post on social media the bad business practices that they do!

Ordered 2 pairs of shoes a month ago and checked out as a guest previously checking my bank account I noticed £35 had been told out from just fab on the vip membership! That I did not sighn up too!... trued phoneing the number and it was not recognised! WHAT!... so went onto live chat and apparently they had no accounts with my email address! So why the hell they taking money out my account! Total scam people avoid avoid avoid!

I typically will only buy items online from well-known, established businesses (Amazon, Overstock, etc) because I feel confident that they do honest business. JustFab is NOT one of those businesses. They advertise a discount, you purchase items, and low and behold a month later you are charged $40 because the discount you used automatically enrolled you in a subscription. One day after noticing the charge, you immediately call and tell them you do not want the subscription- never did... but too late, your money is gone! They will not refund and the customer service rep will ignore your request and overtalk you. I cannot imagine how much money they have made from this foolery. I don't know how companies still get away with doing this. This has to stop!

I have just been into my bank account and see that I have been charged a members fee that I wasn't aware of. This in itself was upsetting, but then I saw that I have been charged twice this month, 1 payment after another, making £70 in total scammed from my account! It isn't even in their stupid credit system, it's just been stolen and place din their fat pockets. I am absolutely disgusted. I am a student and cannot afford to have all of my money stolen monthly! I will NEVER shop here again, and if I don't get that money back I am going immediately to the small claims court to ask for double what they've stolen from me.