JustFabReviews 10,358

Just coming off maternity leave and don't have the funds for JustFab to automatically pull from my account. I politely ask to cancel and a refund and they can't make they happen. Quick to take your money but can't seem to refund. Asked multiple times to cancel to finally get it through the persons head that I'm done. I understand I'm suppose to "skip" but I would assume JustFab would be more customer friendly on this subject. Now my account is in the negative and I have a newborn to support. Thank you JustFab... thank you

I ordered a variety of items. It took them over 10 days to ship. The items are really bad quality. You can get the same things on Ali Express.
Of the two boots that I ordered, one was the wrong color. They both feel like cardboard and are very uncomfortable. The purses are also junk... bad stitching, poor materials (all tags say "man made materials) for everything.
The clothing I ordered fit properly, but again... poor quality. All polyester.
It's a waste of money because you can't combine your credits with any of the sales, and virtually every thing is non returnable. It took me 15 minutes on chat to cancel, but I'm glad that I did.

I did not know that I had became a VIP member of justfab and was in a panick for the money they had taken out which I saw on my bank statement. I am have been having a rough time with chronic illness and still trying to figure things out so I have doctor's to see and pay. I had explained this to the justfab customer service need I say I was very upset but they had cancelled my membership and put the money back into my account I can't thank you enough for being so understanding.

Ordered a pair of shoes from just fab and shoe dazzle (both owned by the same company) on my fathers credit card (it was a birthday gift from him to me)... had NO idea they were charging him $39.95 per month x2 for a YEAR... my father did not understand what the monthly charges were and assumed they were something necessary (he is elderly)... with I finally saw a credit card statement and noticed the charges I called justfab and shoe dazzle to try and get a refund as I had over $1,000 in credit with both companies... shoe dazzle refunded my father $400 but said the rest had to be a gift card... justfab didn't refund anything. So I have $800 credit to use in stupid shoes and I placed an order 3 weeks ago trying to use some of this absurd amount of credit and have no received anything yet. Absolutely appalled by this company.

I love this company. I've been a customer since 2016. I've never had a problem. I've taken boots back with no issues and the customer service have been nothing but helpful every time I've called. I've gotten two other people ordering from justfab as well and they love this company too. The products are all nice and well made. I have had my first pair for two years and I've never treated them and I wear them in the snow, rain any weather and they still look new. I have gotten so many compliments on my boots from so many people. I would highly recommend Justfab. I added a picture of my boots that are two years old and wear them every day. I also sent a picture of four pairs of boots that I just received three days ago in the mail and they only took 4 days to come in.

Not sure as where I should start... I have been a member with Justfab for over 2 years. I speculated fraud with my account back in the spring of 2018 when I had previously seen a large sum built up in my account to use. It was when I went to shop when the dollar amount was at $0. I started to question my sanity. Now, because there is NOT a transaction history with purchases and balances I had to call in and speak to customer support. He sent me an outline of the transactions from my bank account over the last two years without the purchases and balances, like I requested. Needless to say, I am a busy person and didn't want to investigate any further so I settled to believe them. A few months go by and I noticed that there was another charge to my account and I couldn't quite remember if I canceled my membership or not, but seeing as this was months, I must have. 6 months later I noticed a rather surprising charge to my account. So I thought 'well I should go check my online account', where the Store Credits shows as $0. I do my own little investigating and noticed they charged for the previous month too. So why is this not showing in my store credits? I looked further into it and calculated all the monthly transactions over the past 2+ years and took the difference between the credits I have used from my purchases and there is a total of roughly $270 missing. I am very disappointed to find this out.

**UPDATE** Called in again for a balance showing the monthly charges for the VIP membership and all my orders, they will NOT provide this in an email for me.