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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Wonderful prices and quality
The shipping is always great timing
The only thing Is the sales end the night before I get paid
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Hello Erica,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
Best,
Ivy
My wife bought a pair of shoes for my child(order No. *******) on their website last year due to negligence, and then the trouble came. My wife became a VIP member of this website without being informed. Don't think This VIP will bring you any benefits. From then on, this website will steal $ 80 from your credit card every month, and it is almost impossible for you to cancel this VIP membership. The website always calls a robot reply, and the website is also a Robot, you can't cancel it at all. I had to ask the bank to cancel my credit card account. This is theft and fraud, and I am ready to report it to the FBI. Please never buy products on this website, please those who have the same experience, everyone to report the fraud and theft of this website to the FBI.
Hello Xue,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
My bf bought me some shoes only to find out h had been signed up for a monthly subscription later. We're trying to cancel it rn but nothing is working. This is an awful website and the customer service is ridiculously bad. I've been on the phone, he's still with the online chat and nothing. So far they've taken £105 and they're now trying to get us to spend "points". Also, the last thing is that the shoes were awful and the heal actually broke on one of them. Threw them in the trash on the night out. Just cheaply made and not worth the price at all. Stay clear of this site!
Hello Maggie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I received my order today 1/14/20 and was pleased. My boots look awesome and fit perfectly. Thanks Justfab.
Hello Sandra,
We are glad that you are satisfied with the boots you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I was completely uninformed of the VIP member charge. I did not even know i had signed up for that membership. I was added to the membership without my knowledge. I only used the website for one order and then i saw a 40 dollar charge on my account almost one month and a half later! Absolutely enraged me and I will definitely be asking for a refund and will not shop here anymore or recommend it to ANYONE.
Hello Lina,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I ordered shoes from them and was automatically signed up for membership. I never realized they were taking 39.00 out of my account each month. I called to cancel and was told to spend my credits first. (Credits are accumulated with each 39.95 they take each month from your account) Each time they take 39.95 it equals 1 credit. So I had 4 credits and decided I might as well at least use the credits. Not too much to choose from! Everything was crap and the item that I did like we ALWAYS out of my size. When I finally found some items and received them, it was not at all of good quality. Fabric was crap, color was crap. PLEASE DO NOT ORDER FROM THEM THEY ARE A TOTAL RIP-OFF. Any of the positive comments that you see must be their employees leaving the comments just so they can balance out from having so many negative comments. Im shocked that they are even allowed to have this crap business.
Hello Nunya,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
It doesnt let you know its a monthly subscription to shoes and ypi can cancel bc no one ever picks up the phone
Hello Dylan,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
They tricked me! Once I bought shoes. But every month they withdraw 40 money from my paypal account! I want my money back and I don't want to get anything from you!
Hello Gunay,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Pls do not purchase anything from Justfab when u order anything they will by themselves add us in membership and will charge $39.95 + the amount of thing u purchase on your card which is not even
Authorized from us from 10th of december to 6th January i called them 5 times and asked for the refund and they will have same answer it will be refunded in 7 to 10 business days and will give u reference number and when u call next time transaction number but they will never send you the refund confirmation receipt to your email. And the shoes i purchase was even not that much comfortable after 3 hours my feets were swollen pls do not buy anything from JustFAB
Hi Aayushi,
Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.
Best,
Cathy
Item arrived very fast, safely packaged and is true to description. Well made high quality material, no defects. Vibrant colors, purchased size, item is true to sizing.
Excellent product and great value.
Anticipating purchasing one in every color.
Highly pleased!
Hello Aaliyah,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
The items I purchased are very good quality products
Hello Rhonda,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
Always a great experience. Fast delivery and the product is always great quality.
Hello Peggy,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
An item I received and wore 2 times, came apart terribly and I was very upset/sad about it. Customer service answered an email right away and told me they would replace ASAP. Within a few days I had shipping confirmation on the item and I am looking forward to receiving it and wearing it! Thank you JustFab!
It was a great experience! Thank you for the opportunity to represent JustFab!
They say they carry wide but every time i buy they send normal width and just had to send 2 more pairs back so i called and was notified that they no longer offer wide but the web site says they do
Hello Jannah,
Thank you for your response! Again, I'm sorry for the inconvenience. I already informed the management team about this matter and rest assured that we will do our best to give a better service to our members like you in the future. Your feedback will help us know what we can do better.
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.
Best,
Ivy
I ordered pants and they were NO WHERE near the color i requested... I sent multiple clothes back due to they are not true to size. Heck, I cancelled that account months ago and I am just now getting this email. I need to verify that they arent stil lchargning me bc it starts with "Thank for your recent purchase". The clothes are VERY overpriced for their look. Most shirts are cheap looking. I like their pants' fit even though the colors dont match the pictures. I can't believe I fell for the initial deal and got baited in for MONTHS.
Hello Ashley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have used justfab twice now with two different accounts. I should have learned the first time to not go back but the deals were too good. I should have ran away. I bought two pair of boots. They didn't fit and were bad quality. I returned them. I didn't hear back from them for 3 MONTHS even after multiple calls. FINALLY I got a response and they gave me store credit, not a refund. So then I had to buy something from them since I had all this useless credit. The kick in the crotch? They don't let you use store credit with any deals they have going (which the deals are basically the ONLY thing good about their ridiculous VIP program). So whereas before I bought 2 pairs of shoes before, now I could only get one at full price!
So, in summary this site works great if you never have to return anything, because if you do you WILL get majorly screwed over.
Hello Kaylee,
Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you via email.
Best,
Ivy
I've been trying to cancel my account with Just Fab for some time but cant get thru to the site
Hello Penny,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have enjoyed the great discounts and my orders being sent in a timely manner.
Hello Sherri,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service, high-quality item at an affordable price to our members. We appreciate your feedback and would like to assure you that we will strive more to improve our member's satisfaction.
XO,
Ivy