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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Every pair of shoes I got were either too big, too small or too hard & uncomfortable.
Hello Patricia,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I am pleased and satisfied with your company! You have wonderful customer service and prices.
Hello Nicole,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
The shopping with Just Fab is wonderful; however, the customer service is lacking. I skipped a month on the 2nd, and then on the 5th my card was charged for the month. I immediately called to speak with someone since 3 days earlier I had gotten online and skipped the month. The customer service agent told me I was charged because I did not skip the month. I tried to explain to her the day amd time I had gotten online and signed in and skipped the month, so I should have not been charged. She basically called me a liar, and said that is the monthly charge. The fact that I was not even listened too about the issue, which I had proof of with a screen shot, was more than upsetting. Websites have errors all the time, but this associate would not even entertain that possibility. She called me a liar and, I cancelled my subscription and will not use them again. Customer service should have handled that much differently. It is a shame because I enjoyed that service, but everyone should be treated with consideration and respect. If you do use Just Fab, hope you have no issue that you must contact them on because you will be highly disappointed if not outraged.
Hello Sara,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I have tried several times to cancel my subscription but I can never get thru on the phone. And I can not get my log in, I tried several times to get my password unsuccessfully
Shoes are amazing just what is wanted. Color's are on point of both shoes, & fits perfect.
Hello Jaleesa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I have been buying my boots from Just Fab for several years. I will not go anywhere else. My collection of boots is awesome.
Hello Rita,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I was one of many to grab a pair of free shoes for my loyalty status.
Hello Sandy,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,
Ivy
My first purchase turned out to be too big. My exchange happened seamlessly and my new garments fit perfectly. Thanks JustFab for making my experience a great one!
Hello Michelle,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
The shoes I ordered weren't good quality. I cancelled my VIP the day it charged and while they canceled my account, they kept my money. So $40 down the drain...
Hello Amanda,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Ordered 3 pairs of boots. They arrived quickly. They are as expected.
Hello Sunny,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I hated my experience with Just Fab. Customer service was awful, and even ended up cancelling my order DESPITE me telling them I didn't want it cancelled. I've used them a couple of times, and honestly hated it everyone. Yes, they have cheap shoes. But so does Target or even any other site online. The hassle is 0/10 not worth it.
Hello Samantha,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I find the site very difficult to navigate on my iPhone and always have to call in to get a satisfactory result
Hello Vivianrene,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I purchased 7 bags as gifts. & as I pulled them from the box they where bigger than expected which is good in my book because the where still compact. Each person loved there bag & is already wearing.
JustFab clothes is just an ad to promote other brands, apparently. The pants I got one looks like I have a kangaroo belly bag (i have no belly). The other ones feels and look like those $6 pants from Walmart
Hello Anny,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Never had any problem with JustFab.
Friendly and professional customer service.
Hello Andrea,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
I bought Christmas gifts and everyone seemed to like everything and said they were comfortable.
Hello Anita,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I've been ordering from you for 3 years now. I love the style and prices. Thank you so much
Hello Stacia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Hello Sara,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zulma,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy