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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Amazing! Love this site. Great products and great service. Have been buying online for a while now.
IT'S ALWAYS FUN TO LOOK AT WHAT MERCHANDISE JUST FAB HAVE AND THEN ORDERING. IT'S FAST AND EASY. I LOVE THE FACT THAT I CAN SKIP A MONTH IF ITS NOT IN MY BUDGET.
Hello Lakrisha,
Wow! We appreciate you writing positive feedback about how satisfied you are with our products and services, especially by just looking at our merchandise! Rest assured we will continue providing the quality of services you deserve! Have a wonderful day!
Best,
Nelle
I was worried that they would bc uncomfortable but they fit great!
Hello Kassidy,
We are happy to know that you are satisfied with your purchase and everything fits well. We appreciate you taking the time to write a review! Have a fabulous day!
Best Regards,
Nelle
It was quick and easy. Just waiting on the order now
Hello Joy,
Awesome! We're happy to hear you had an easy shopping experience on our website! We are excited for you to receive your order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Cheers,
Nelle
I ordered multiple items and the necklace I ordered broke before I ever even opened the clasp.
Hello Kelly,
Thank you for writing a review! We're sincerely sorry to hear that your necklace was broken. We always aim to provide the best quality of products and services here in JustFab. We value you as a member and we'd like to make it up to you. Our Member Services team will be in touch shortly to assist you further.
Best Regards,
Nelle
It is always a pleasure shopping the website and I always enjoy everything that I get.
Hello Kasey,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
I called for assistance with entering my shipping address because it was not being accepted at checkout. Instead of getting help, I ended up closing my account and I have not been reimbursed as yet for my member credits. I am so disappointed in Justfab.
Hello Janice,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I always get great deals and the customer service is outstanding!
Hello Melanie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied with the promotions we have online!
XO,
Ivy
Like the shoes they've gorgeous... all styles never had a bad actitud from customer service and the one time I made a mistake they fix it no cost on me simply love it
I got some boots, but they don't fit my calves. I am a bigger woman, but I've never had problems with this before. Not very happy because I can't return them and I feel like I wasted my money.
Hello Desiree,
Thank you for sharing your feedback with us regarding the fir of the shoes you received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Keep up the good job! I love the the products/items that you features. It's not slutty look. Thank you, Mia
Hello Mia,
We appreciate your feedback! We always strive to provide the best items for members like you! Keep slayin' in your fabulous products!
XO,
Ivy
DON'T EVER SHOP WITH THIS COMPANY BECAUSE THE DAY THAT YOU DO MAKE A PURCHASE YOUR WORST NIGHTMARE WILL BEGAN
Hello Sharon,
We understand how you feel, we’re very sorry for the trouble you experience. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Hello Robyn,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best services!
XO,
Ivy
I had gift cards that the first associate wouldn't help me with because he said there was no way he could help me with over the phone.He said Ihad to do it online. I called back and a woman answered and helped do it over the phone which was nice of her. They shipped my shoes to my old address twice even after confirming the shipping address
Every time I buy shoes they never fit and I can't get a refund
Hello Maria,
We’re sorry that the size of the shoes you purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Ive had the best time and experience shopping the variety of styles and fashion presented.
Hello Jackie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with the styles we have online!
XO,
Ivy
Never got the boots called and explauned thia and the guy said they would sendbout again to correct address that i gave him and they still didnt show up to my address
Hello Michele,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I never goy stuff. Kept being told to wait for package. Nothing. Package was sent back, and still I have not heard anything from company.
Hello Danielle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Was sent two different size shoes and was unable to wear them
Hello Zanette,
We truly apologize for your experience with the two different sizes of shoes you purchased! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
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Hello Melissa,
Amazing! Thank you for showing us some love! We're very happy to hear you're satisfied with our products and services! We appreciate you continue doing business with JustFab! Have a wonderful day!
Best,
Nelle