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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The quality of the products do not reflect the cost. I've wanted to cancel for over a year but have so many credits to spend that I've sav d for when there's actually something cute in my size
Hit or miss. Sometimes there's a great purchase and other times it doesn't quite fit right.
Hello Julie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's fit and availability. Our Member Services Team will reach out to you right away.
Best,
Allison
I received a pair of shoes that where broken I sent it back and still haven't received my new replacement shoes.
Hello Shauna,
Thank you for sharing your experience with the product you've received. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The website is easy and pleasant to use. Their use of measurements in the descriptions of their products help me understand exactly what Im ordering so I have the best chance of choosing the correct shoe. It has still been hit and miss, but I had no issues returning products with the exception of my last order. I assume i couldn't return two out of three pairs of shoes due to it being on a certain type of clearance. Customer service is easy to reach and work with.
Hello Corenna,
Thanks for sending your review! Your feedback about our product sizing and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have had nothing but excellent experience with just Fab they send me exactly what I want it comes in the exact right size one time I bought a pair of boots they were too small so I sent them back and they credited my account just Savage and excellent company a great way to pick up your favorite shoes they have good clothing I bought a dress from them and it's beautiful and it fits great I don't have anything but good things to say about just fab
Hello Tina,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I find it very frustrating you can't just cancel on the website. Phone calls give me severe anxiety and there are no other options. Prices just went up and I can no longer afford to miss skipping the month.
Hello Riley,
Thanks for sending your review! Your feedback about our pricing and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was able to maximize combining a monthly credit I had, $15-$20 Boot sale, additional $5 credit JustFab gave me, plus a $20 point credit, to make my total for THREE pairs of combat boots for $15 in TOTAL! PLUS…they came in FOUR DAYS on a SUNDAY! Bravo JustFab
Hello Amy,
It’s great to read your feedback about the products and sale we offer. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
I'm extremely disappointed - I bought this item as a bridle shower gift and was so grateful it didn't come in on time. The first time I received this item the plastic bag said medium, but the actual item in the plastic bag said XXXL so I returned it and the exact same thing happened again so I just sent it back again yesterday - hopefully this time i will receive the plastic bag AND the product in the bag both saying Medium
Hello Laurie,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I am still waiting on these shoes. Very sad about to still wait on them. So far terrible service
Hello Ericka,
Thank you for sharing your experience with the item that you have not received. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the shoes and perks that are offered to me. I will be extra happy if when my shoes are on sale, I still have a portion of the $39.99 left after purchasing the shoes. However, the entire price is abstracted, therefore I am not enjoying the sales. I would like to see a better shoe selection. Otherwise I am very happy.
Hello Barbara,
Thank you for taking the time to leave a review. Your feedback about credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I'm tired of purchasing shoes from this site. The fit is often not correct and because I buy items on sale I can't return or exchange them.
Hello Sacha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Mayb u should put a notice on ur website PERSONAL HOME PRINTER REQUIRER
I caught unholy he! Trying to return/exchange
Requesting a label took an act of "supervisory"
Authority…IF A CUSTOMER ASK…GIVE IT!
Hello Shorrye,
Thank you for sharing your experience on processing returns and exchanges online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered 7/1 went to shipping 7/6 and it never updated or changed for a month! Through out the month I've wrote them and called and no response besides it just haven't shipped yet! Then finally got some one to say oh we will re ship it but. There some items in your cart we no longer have! Then I
Lost the items I really wanted even though they are in a package somewhere! Still have not gotten my shipment and it is 8/9. Probably will not order from them again
Hello Autumn,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love these shows, just enough sass and sparkle. Heel is a little high but makes any short dress a superstar
Hello Kelly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great experience with Just Fab! All of my items were exactly as described, fit well and are very nice quality. My order also arrive sooner than expected, thanks for always delivering high style that's perfect for my budget!
Hello Adrian,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I did not receive my order. This the FIRST time I ever experienced having something not shipped to me.
Hello Timmy,
Thank you for sharing your experience with the order you have not received. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought 4 paira of heels, all size 8W.
The 2 heeled sandals fit comfortably. The other closed toe heels were far too large, they seemed a size 9-10. Also bought a shirt dress, and the material was extremely cheap and once again the sizing was off. I usually have no complaints on sizing, have been ordering for half a year. Sent returns... waiting for credit to my account.
Hello Allie,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Very confusing on how to use your perks or the money you pay every month.
Hello Rita,
Thank you for taking the time to leave a review. Your feedback about member credit usage and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Product is really great quality as per advertised.
Delivered on time and on good condition.
Hello Chaney,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Wore shoe one time and strap broke while at work. Had to go all day while at work with broken shoe.
Hello Crystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoe. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you for sharing your feedback regarding the quality of the products! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim