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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Beautiful, great fit will enjoy wearing them :) Very satisfied with the quality looks high end!
Very pleased with all aspects of my purchase... shipping time, quality of product
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Usually it's easy to navigate the site but this time I found it frustrating bc there was some type of glitch where if I pressed ain't to a shoe it would just take me to my rewards activity. Every time this happened I would have to look for the shoe I was trying to get to all over again. This happened several times. Also the sale section is difficult to locate.
Hello Amanda,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every pair of shoes I have ever ordered are true to size and exactly as shown in the pictures.
Hello Erin,
We're so glad that everything worked out for you. We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Mary
Easier to order and wide selection! I am a happy returning customer!
Hello Renee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
D*******1830 tracking number.
I didn't receive my order. I was home all day, I'm disabled. No package was delivered
Hello Julie,
Thank you for the feedback about your experience with the package you never received. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I am very disappointed. I has been more than a month now since I place my order. And it is still saying the same thing. Awaiting Carrier Pickup
Hello Brenda,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a dress and a pair of jeans... made sure to check the size chart... the dress is way way way too small and the jeans are too big...
Hello Ginette,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have always used this site for cute shoes, and purses. I've been a member for around 9 years, and I always come back for fashion ideas, shoes and bags for special occasions, and things one simply can't just find in a weeks worth of shopping sprees, but you can find in a day of fab shopping! Great prices, good shipping, and great customer service!
Hello Lynette,
Thank you for your loyalty. We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have gotten some really amazing deals at JustFab, and I love that they carry wide width shoes. I do wish they would have more of the regular width available in wide width. However my biggest issue is when attempting to do a return the site just takes me in circles and i've yet to be able to return 2 pair that don't fit me.
Hello Lynette,
Thank you for your review. For assistance with your return concern, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the shipping speed and products. Also the reward points make it great to shop there.
Hello Lauren,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've been skipping monthly because of finances, and thought about canceling each month because of that. But since you have to call to cancel, and can't just do it on the site, I've forgotten about it.
Only ordered one pair of shoes in the last couple of years, they're cute and I haven't had a chance to wear them yet.
Hello Rabecca,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Clothing is designed for tall people. Nothing fit. Returns are not easy for me as I am disabled.
Hello Sandra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The style of the clothes is great, quality is as expected for the price point. I wish there was a petite line.
Hello Tanya,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a customer of JustFab for probably 5 years and they never disappoint. The products are all of good quality and the customer service is fantastic. I'll continue to be a customer until my closet can't hold any more products!
Hello Tami,
Wow! The team here at JustFab is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and clothes! Have a great day!
Best,
Renz
I received my products sooner than expected and everything was true to size. Love this. Site
Hello Allah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I'm always satisfied with my justfab orders. The customer service is great too.
Hello Tasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Every time I have a return it's handled with one call easy and a couple of seconds it's taken care of just had Fab have a great team working behind them
Hello Shan,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
This site is the "spice of life!" You can always find the latest and hottest trends on shoe fashion for reasonable prices, generally on sale- and if you're a VIP, you'll know about it first. The selection is forever changing to keep up with the world, so you'll never be bored!
Hello Ariel,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was so excited about my purchase until they were delivered. All the shoes did not fit me. My foot could not go in even though I ordered my size. I would have appreciated a heads up that the shoes ran small and would have ordered the recommended sizes.
Hello Rehana,
Thank you for sharing your experience with the size of the product you purchased. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz