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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Order was a little delayed but showed up intact and everything fit perfectly!
I live in the United States, but I often travel to Brazil, where I have a family. Igor many times I wanted to take advantage of offers from the site when I'm in Brazil, but my access is always denied. I would like you to correct this, because I stopped buying on several occasions. This really upset me!
Hello Denise,
We appreciate the feedback you shared regarding our website. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. That is exactly what JustFab is. My shoes got delivered on take the time and that is excellent customer service. JustFab does understand the needs of their unique customer base.
Hello Nora,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I have been waiting the whole year for JustFab to have a sale as they are one of the few sites where I can get shoes to fit my wide feet. For my last purchase i was able to purchase shoes on my wishlist for me and my mom at a fraction of the normal cost. For this i am very happy and grateful.
Hello Michelle,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Very easy to make a purchase and a fast delivery. Beautiful products
Hello Valerie,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I would never ever recommend anyone to y'all I never received my merchandise ignore my refund back and then y'all had the nerve to take 49.95 dollars and money and I still have not received that
Hello Artevia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I slipped the shoes on and they felt great, plenty of room for my wide feet! Then I walked around a bit and discovered that the heel was too wide- my foot would come out of the shoe! Weird feeling, it fit the front but the back was a problem!
Hello Deborah,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I am satisfied with my shoes and I also recommend it to my friend because she fall in love with one of my sandals a white one …. No complaining for now.
Hello Gleann,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Very helpful. I had my return label emailed to me right away.
Hello Carrie,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you like our return process.
Best Regards,
Clark
Every order I had was great. I had no disappointment at all. I'm loving my merchandise.
Hello Daisy,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Convenient and good quality! On-time deliveries as well.
Hello Diva,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our quality and services.
Best Regards,
Clark
Great prices, excellent products! They also have an easy return policy and GREAT rewards for sharing!
Hello Misty,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and website.
Best Regards,
Clark
REturned my order on 19 July. It was difficult to get a return label. Kept being told it would be emailed but it never arrived. Haven't heard anything about my return and can't track it. Items ordered - shoes were too narrow and trainers too low at the heel
Hello Julie,
Thank you for your review. For assistance with your concern about the return label, our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes/sneakers/boots are amazing. I have been a member since 2020 and have ordered lots of shoes from them. All were great.
Hello Deborah,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I didn't get one shoe I guess it was missing and I called it was replaced immediately.
Will shop with them again
Hello Perpetual,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
It was a pretty smooth process. No complaints here.
Hello Ariana,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I had purchased three pairs of shoes. Two of the pairs arrived as expected and I love them! They're both my go-to shoes now. The third pair had two right foot shoes in the box, and is missing the left shoe. When I went to return/exchange the pair, I had looked online and they did not have any more of that shoe in my size. Unfortunate that you only have 30 days to return from date of shipping, and the package took a significant portion of that 30 days to even arrive to my house.
Hello Justine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fast, easy, and convenient service- love using Just Fab for all my stylish wear
Hello Jessica,
Thank you for your positive feedback and for spreading the word. It felt great to know that we were able to meet your expectations for online shopping.
Best Regards,
Clark
I have been using JustFab for years. All my experiences have been very satisfactory. However, I have noted in the past couple of years that I am not a fan of many of the styles in the products. I am seeing much trendier items on other sites.
Hello Myra,
We appreciate the feedback you shared regarding the styles and the selections we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was overall impressed with the quality and comfort of the items I purchased. I have been enjoying working them into my daily outfits. The only downside was I did have to wait a little bit of time, and the email updates saying my packages were arriving were off by about two days each time.
Hello Lara,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jasmine,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia