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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Very good stretchy material and stylish. Quality is like a lululemon.
Not good. The delivery dates kept changing, and the shoes ate not true to size
Hello Shardae,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
My order was just decent, neither bad nor impressed. I think more than anything I am missing the overall quality in fabrics. Black to be actually black and not a faded charcoal. Please remember Quality over cheap profit always results in continued success!
Hello Echo,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Muy satisfecha por mi compra las botas hermosas y llego el tiempo establecido
Hola Danniela,
Gracias por tomarse el tiempo para dejar sus comentarios y por compartir esto con los demás. Nos alegra saber que disfrutó de nuestros productos y el proceso de entrega.
Saludos,
Clark
I love this company. I've been shopping from them for years. They always have great boots, shoes, and clothes. Highly recommend.
Hello Theresa,
Thank you for your loyalty. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love that my shoes always fit perfect and I get such good prices
Hello Tracy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
As a just fab partner I ordered two pairs of shoes one pair of sandals and loafers for the summer season and when I tell you, they literally go with everything you wear and brings more style into your outfits! I would definitely order from justfab again
Hello Dayana,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed your purchase.
Best Regards,
Clark
The clothes fit as expected. The little black bag is perfect. I'm always happy with my JustFab purchased.
Hello Lyla,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I didn't receive my package yet! It's was a great price for 10$ my first pair, I'll do another review when I receive!
Hello Anuhea,
Thank you for choosing us. For assistance with the order, our Member Services Team will get in touch with you right away.
Best,
Renz
Quality of products was cheap. Will be returning them.
Hello Ehlissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I did not make this purchase and was refused a refund
Hello Sierra,
Thank you for your review. For assistance with the order and refund concern, our Member Services Team will get in touch with you right away.
Best,
Renz
You all have been awesome! I've had to send some pumps back 3 times now! It's been 30 years since I bought my last pair and I guess my feet really shrunk!
Hello Thais,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Overall good. Every purchase I made was a gift or for my kids. We are happy.
Hello Nimla,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
JustFab has charged me for monthly charges that I have never been able to use. I have yet to find actual useful instructions of how to use these funds. Im just banking bucks I cant use or what? Id love to know how to use this money.
Hello Pamela,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes sizes were correct. The colors looked great and they arrived at a good time.
Hello Varnecia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Both products looked just as great as online if not better, and the price can't be beat. I just wish shipping was faster.
Hello Laura,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Tried to rip me off isn't worthy of my use. Cheap Chinese shoes have to get a lot bigger.
Hello Jinx,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Online ordering fine
But shipping has said every day it's coming and 4 days later still not here
Hello Monique,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really love my new sandals they are really pretty will be ordering in the future but justfab should consider selling smaller sizes in their sandals because some women such as myself who wear a size 4 or 5 that some 5.5 are a little too big or loose fitting.
Hello Paula,
We appreciate the feedback you shared regarding the availability of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I'm glad I was able to exchange and get refunded properly and the associate that helped me was very nice and helpful
Hello Janai,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrea,
Thank you so much for your feedback and for sharing this with others that you like our style and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark