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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Took too long to get product won't shop there again
As always size and style "rocks" for the color i was expecting less loud bcs it makes it look Poor quality my fair opinion.
Hello Betsy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
She was very professional, and caring agent. I helped me with my return label and bill.
Hello Carmen,
Thank you for your purchase. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I keep forgetting about the skip a month, so I decided to use ALL my credits for My Favorite list and I Greatly reduced it! Ended up only paying for taxes…. $10. It was great! Had a blast Not Losing $350! Hahahahhahahahahaa (wink)
Hello AV,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
The customer service agent who "helped" me was rude and in a hurry. My items were delayed while being shipped for at least 2 additional weeks. Both pairs of shoes do not fit. They are way too narrow to be a size 11. I refuse to go through the hassle of trying to return/replace them. I lost money and Just Fab has lost a customer.
Hello Joanna,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
That is how you will feel every purchase! I always love my sandals, boots and cool accessories I get at Just Fab!
Hello Tammy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The only place I buy my boots, they are very well made and comfortable.
Hello Lamanda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Perfect fit, nice crisp cotton fabric, & can be styled so many different ways! A must for any wardrobe!
Hello Olivia,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products and it fits well with you.
Best Regards,
Clark
I was very pleased with my experience! She was helpful and my issue was quickly resolved. Very pleased!
Hello Amanda,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Everytime I called they were always super nice and very professional! They weren't the kind of people to just wanna get you off the phone but actually help you with what you need! They have beautiful, quality shoes! I loved my time with JustFab! Sadly, life happens and remembering to skip the month with a newborn is too much for me, but I recommend them to anyone!
Hello Sydney,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
MIS ZAPATOS LLEGARON Y SE VEIAN MUY VIEN EN APARIENCIA PERO AUNQUE SON TALLA 9 LA CUAL SI ES MI TALLA, ESTAN GRANDES SE ME SALA EL PIE. YO CREO QUE SON TALLA 10 Y SE EQUIVOCARON Y LE PUSIERON 9.
Hola Jose,
¡Gracias por escribir una reseña! Nos esforzamos continuamente para satisfacer las necesidades de nuestros miembros tanto como sea posible, especialmente con nuestro tamaño. Nuestro equipo de Servicios para miembros se pondrá en contacto con usted en breve para brindarle más ayuda.
Mejor,
Dean
ALL THE DRESSES ARE VERY NICE. TRUE TO SIZE. THE QUALITY OF THE DRESSES IS GOOD. I GOT THE DRESSES FOR MY DAUGHTER. SHE IS A PLUS SIZE AND SHE IS PLEASED WITH ALL OF THEM. I WOULD RECOMMEND JUST FAB TO ONLINE SHOPPERS. ALL THEIR MERCHANDISE IS GOOD.
Hello Adrienne,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Loved my weekender tote with shoe compartment. Have not tried the dress, looks super cute
Hello Karie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I tried several times to use the website, which was annoying, since I didn't have much time. Finally, I received a live operator, and she was very nice. I was able to complete the sale in a relatively short time, and everything I requested came. I still don't know wat the problem was, but it was resolved, and all is right with the world.
Hello Dorinda,
Thank you for taking the time to leave a review. Your feedback about our website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loved everything in my order. Accurate sizing charts
Hello Shan,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
Great products and prompt customer service only draw back is despite skipping monthly I have been charged more than 5 times in an annual period while quick to revers payment and reimbursement does not offset currency exchange in so I am always out of pocket.
Hello Jessica,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away.
Best,
Renz
I've only had this happen once before, but the shoes came in entirely different colors than they were supposed to! The boots were the correct color (white) but were scraped and worn looking.
The heels- gorgeous- were not the cheetah print I requested. I'm so SAD.
Hello Hales,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The experience was excellent. Wonderful customer service.
Hello Nicoline,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Ordered for a wedding and I'll definitely be wearing them out again. They were super comfortable, fit just right. NEVERMIND, they are even cuter in person!
Hello Jade,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed your purchase.
Best Regards,
Clark
I been with justfab for 5 yrs or more good quality shoes and handbags
Hello Ayesia,
Thank you for the nice words that you said about the quality of our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Becky,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz