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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered several pairs of shoes to try to use up the ridiculous amount of credits I have acquired over years of membership and forgetting to skip every month. Most were OK with one feeling slightly small. One pair is labeled the correct size but very clearly 2 sizes bigger than what I ordered. Overall the shoes are fine but I will never use up all of the credits so I can just end the membership and not lose my money since they won't refund them.
John is amazing! Somebody give him a raise! Very happy with his customer service
Hello Mahaletwork,
Thank you very much for such a great review! We really work hard to provide the best service that we can. We will make sure to let John get the recognition he deserved. He sure is a great asset!
Best,
Renz
These shoes are super cute, and surprisingly comfortable. They were exactly what I was looking for.
Hello Erin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Before being asked to take a survey, I have already decided to cancel my membership after several years subscribed to JustFab. Unfortunately I would love to have had a better experience which is why I've stuck around so long-in hopes that the next pair of shoes I tried would actually be comfortable, but every single pair (and I have about 20 from JF) are terribly uncomfortable. Every pair is like cardboard on the bottom and not made of great quality material-the materials often cut into me in areas, and I've tried plenty of sizes too. The other thing is this business model- It's just scammy. I know it's popular because companies make a lot of money off them because no one can remember to skip the month, being as busy as most working Americans, and consumers will spend so much money if they pay every month. The fact is, you can't even find good shoes to spend the credits on if you miss the skip. The bags are the best buy for sure-I'll give you that-a lot of great carry-on style bags, but you can only have so many. The clothes are okay, just not great materials either. I wish I felt differently!
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always a hit in my circle. The quality of my purchases lasts for years. I look good all the time
Hello Lucitta,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
These shoes were exactly as pictured and came faster than expected, great purchase!
Hello Jessica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love my black 3 inch black sandal, It's perfect, my feet did not hurt after a night out.
Hello Brenda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The items are decent quality and somewhat stylish.
Hello Sarah,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I'm so happy with my purchase and the prices are a great deal! Will shop again!
Hello Vivian,
Thank you for your positive feedback and for spreading the word. It felt great to know that you are happy with your purchase at the low price.
Best Regards,
Clark
I was able to find matching dresses for 4 of my Granddaughters. Was happy to be able to find the correct sizes needed.
Hello Kathy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I signed up for this and yes I forgot to skip a month so a credit was taken for my account, no big deal because there was a really cute pair of shoes I was planning on getting anyways. Pair of shoes on my card! So you took a credit and you charged me for the shoes and customer service isn't open. So I will be canceling this first thing tomorrow and not using the service again
Hello Cassandra,
It is with great regret that we received your feedback regarding your member credit. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
So refreshing to find stylish boots that actually fit me!
Hello Natasha,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and that the boots fit you well
Best Regards,
Clark
Some of the sports shoes are bigger than they appear and I need to send back but really don't have time and right now I am going through serious family problems.
Hello Dionna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes are adorable. Cute gold metallic ballet flats. Fit well and were a great price. Couldn't resist. Wearable all seasons.
Hello Sydney,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I don't remember. Please stop emailing me this survey.
Packages constantly get lost, this business is not held responsible. This business is not run ethically.
Hello Adree,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Terrible to walk in, foot kept sliding, had to muse another hole, heel piece came off
Hello Shelby,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love them! They are very comfortable, true to size, love the color and design.
Hello Athena,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Great fit. I've never had problem with fit perfect
Hello Renee,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn that the products fit you well.
Best Regards,
Clark
I loved my purchases, the discount was great, the delivery was quick.
Hello Lisa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Racheal,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz