On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought two shoes from JustFab seeing their sale ads on Social Media. Nowhere was it written that a monthly membership fee (which they call the VIP status) would be deducted for purchasing from this sale. Even though they claim it was written. But it wasn't. So they charged 50$! From my account without a single intimation to me. And since they claim that it was written while purchasing they won't even refund me.
Moreover, their AI chat box is as $#*!ty as it can get. It never replies correctly and often ends the chat just like that even when you are just typing your query. No problem can be solved over email (they never reply). You always have to call customer care and can't even remove your payment method from their website! This is unethical on so many levels.!
I want a refund. I did not but this it's took 50 dollars out of my accoudt
Hello Ann,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have to look around for the option to cancel for the month. It was not always this way!
Hello Robin,
Thank you for taking the time to leave a review and your feedback about canceling for the month is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Easy to navigate website. Don't really like the skip the month but i have been doing it for 5 yrs. The shoes are nice and they last years for me, so i am content.
Hello Maureen,
Thank you for taking the time to leave a review and your feedback about the skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Very satisfied, the service was great and the staff was very friendly and attentive and professional in her delivery of taking information
Hello Dallis,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Thank you I like it so much and the size is true the same size
Hello Nisreen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Trying to cancel. Not done. Keep getting hung up on via chat!
Hello Michel,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The site is users friendly, the products are as advertised, quality materials and true to size
Hello Nakesha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Well I'd love to but ordered the shoes 3 weeks ago and still have not gotten them. Everyday there's a new email saying something shifty like "you order will there in a few days" but it says that everyday. Horrible shipping and misrepresentation of arrival. Total lies
Hello Sumer,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
The sports bra fits very strangely. It's loose and over hangs on the sides?
Hello Autumn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered 5 pairs of shoes - all with the wonderful wider fit that JustFab has available. Loved the look and fit of two pairs, the other three were a bit too high for me but it was easy to deal with them. Impressed with the quality (and price!) of my order!
Hello Sandy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Whenever I need to add a little glam to my wardrobe, Just Fab delivers. I ordered 2 pairs of very sexy black stilettos, one fit like a dream, the other not so much. The return process was so easy. Now I have credit to buy another pair!
Hello Lisa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The wide shoes always fit perfectly. I have never returned a pair.
Hello Raven,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Ordering and shipping were easy. Liked what I ordered
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very pleasant experience. They were very helpful with my return and my new order. 5 stars!
Hello Norah,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
My last order included two pairs of shoes. Neither fit correctly. I am so disappointed. I haven't had a chance to return them so I guess I'll donate them.
Hello Tiffany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Got an email on 8/1/22 that it had been shipped, when really it meant that a label had been created. No problem with that, I understand. But nearly 2 weeks later that's still the status? And you're hoping I would give you a POSITIVE review? Honestly, I could care less about "Diamond Elite" status; I just want somebody to be checking these things and communicating to the customer if there is a problem or a delay.
Hello Sabrina,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Perfection. My orders arrived super fast, and all are just as amazing as they looked on screen
Hello Maria,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Fast, easy shopping as always. I have had an account with JustFab for several years. Returns are easy if you need them
Hello Wende,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
It is disappointing to order sizes based on the sizing guide only to end up with items that don't fit. Sometimes the chest measurement fits, but then the sleeves are based on a smaller size. There is no consistency.
Hello Lynn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amrita,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad