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JustFabReviews 10,358

3.3

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.


justfab.com
Founded in 2010
El Segundo, CA
+229
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JustFab Reviews Summary

JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.

This summary is generated by AI, based on text from customer reviews

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Pennsylvania
1 review
0 helpful votes
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Amazing Quality!
August 21, 2022

I have been traveling outside the country when I order my purchase. The delivery was fast, and the quality of the shoes are great. I bought them with the purpose of having a dual shoe that I could use in the span of the seasons. The feel doable and resistant and the look is as fashionable as the pictures!

Date of experience: August 21, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Cynthia,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!

Best,
Mary

Indiana
1 review
0 helpful votes
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Awesome shoes
August 21, 2022

Great looking shoes. My husband thought they were great

Date of experience: August 21, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Kelly,

Thank you for sharing your wonderful experience with the shoes we offer online. It makes us happy to know that you are satisfied with the products that we provide to our members.

Best,
Mary

Tennessee
1 review
0 helpful votes
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Sexy shoes
August 18, 2022

The shoes looked better in person than in the pictures. Exactly what I was hoping for

Date of experience: August 18, 2022
Jennifer M. — JustFab Rep
over a year old

Hello April,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Canada
1 review
0 helpful votes
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Good purchase
August 17, 2022

A couple of the items I got don't fit properly but overall it was a good purchase

Date of experience: August 17, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Charmica,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Too small
August 16, 2022

Shoes are too small, please sell wide width shoes.

Date of experience: August 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Melissa,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Canada
1 review
0 helpful votes
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Very disappointed
August 15, 2022

Simply charging more. And deducting money again and again without any reason

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Sneha,

Thank you for providing feedback about your experience with a charge. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Missouri
2 reviews
0 helpful votes
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Great quality
August 15, 2022

The quality of my clothes and bag were very good. I definitely enjoy shopping on this site.

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Tanisha,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy shopping!

Best,
Mary

Canada
1 review
0 helpful votes
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Your service is horrible. Shut down.
August 15, 2022

Twice I had to contact you to send out my exchange. The exchange that I've been got, one of the pairs of shoes was defective. I requested another exchange, a hold was put on a pair until I sent out the damaged pair. I had to once again solicit you to send out the exchange and now I'm being told that the pair that was put on hold until you received the defective pair was sold. So now I don't get the shoes I really wanted.

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Gloria,

Thank you for your review. For assistance with the exchange concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Texas
2 reviews
0 helpful votes
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No benefits of being a VIP!
August 15, 2022

I was about to place an order for a $14.95 pair of shoes and to use my $39.95 credit. At checkout I owed a balance. And I'm supposed to have VIP status, which doesn't mean much. I'm confused and will likely cancel my subscription. It's not working for me, any more.

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Phillis,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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Loved the experience
August 15, 2022

Enjoyed giving my input. I feel comfortable and special that my style of taste matters

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Lajewell,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Minnesota
1 review
0 helpful votes
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Where's my exchange?
August 15, 2022

The shoe size I ordered was too small and I sent it in for return and I still have not received my return my new pair. Very disappointed where are my shoes?

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Julie,

Thanks for sending your review! Your feedback about your exchange order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Texas
1 review
0 helpful votes
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Great Products
August 15, 2022

JustFab had an amazing promotional sale and I just had to see what they had to offer. I was able to get a few things for myself as well as a few items for my daughter from FabKids. One of the shoes I ordered was too big so I returned that item for store credit. JustFab offers amazing products.

Date of experience: August 15, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Jerrin,

We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!

Best,
Renz

Canada
1 review
0 helpful votes
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Not secure shoes
August 14, 2022

I purchased a pair of wedges and was not satisfied. They are not secure and only grip the ankle and toes. I would have loved to have had a pair that have an overarch strap. I cannot wear these anywhere unless I am sitting down.

Date of experience: August 14, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Julia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Illinois
2 reviews
0 helpful votes
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Fabulous shoes on time
August 14, 2022

I like the short time frame in which it takes to receive your item.

Date of experience: August 14, 2022
Jennifer M. — JustFab Rep
over a year old

Hi Kim,

Thank you for your wonderful feedback! We're very glad that hear that you received your package on time.  We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!

Best,
Kim

Colorado
1 review
0 helpful votes
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Such great boots for the money
August 14, 2022

I bought a load of boots in different sizes when the sale was on. It just seem silly not to do this. I plan to hand these boots out to Mothers or young girls who need boots for this winter. I think I got around 9 pairs of boots using my credits and VIP status for an incredible amount of money. I feel sure that these will help out some people. They are great looking boots with style and grace.

Date of experience: August 14, 2022
Jennifer M. — JustFab Rep
over a year old

Hi Jassmond,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Tina

Canada
1 review
0 helpful votes
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Super Deal!
August 14, 2022

This backpack is the perfect size and I love all the compartments, especially the more structured bottom part. Very classy look!

Date of experience: August 14, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Sandy,

Thanks a lot for the positive feedback on the item you have purchased! Our member's satisfaction is our utmost priority and we appreciate your trust here at JustFab. Hope to hear more from you in the future!

Best,
Mary

California
1 review
0 helpful votes
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It's good when I can find what I want. It's a hit and miss.

Date of experience: August 13, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Kourtnei,

Thank you for sharing your experience with the products you want online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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On phone service
August 13, 2022

He was very friendly and helpful while processing my return label.

Date of experience: August 13, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Lori,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Florida
1 review
0 helpful votes
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There is never common size
August 13, 2022

I bought and when it arrived it didn't fit me. I made an exchange and still could not change it for a correct size because there was not a size that would work for me.

Date of experience: August 13, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Maria,

Thank you for sharing your experience with the sizing of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
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Excellent
August 13, 2022

The service was great. Good quality on time delivery.

Date of experience: August 13, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Sandra,

What an awesome review! Thank you so much for the positive overall feedback on our products and services! We hope you will always have a fabulous experience with us in the future!

Best,
Mary