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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I have been traveling outside the country when I order my purchase. The delivery was fast, and the quality of the shoes are great. I bought them with the purpose of having a dual shoe that I could use in the span of the seasons. The feel doable and resistant and the look is as fashionable as the pictures!
Great looking shoes. My husband thought they were great
Hello Kelly,
Thank you for sharing your wonderful experience with the shoes we offer online. It makes us happy to know that you are satisfied with the products that we provide to our members.
Best,
Mary
The shoes looked better in person than in the pictures. Exactly what I was hoping for
Hello April,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
A couple of the items I got don't fit properly but overall it was a good purchase
Hello Charmica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes are too small, please sell wide width shoes.
Hello Melissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Simply charging more. And deducting money again and again without any reason
Hello Sneha,
Thank you for providing feedback about your experience with a charge. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
The quality of my clothes and bag were very good. I definitely enjoy shopping on this site.
Hello Tanisha,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy shopping!
Best,
Mary
Twice I had to contact you to send out my exchange. The exchange that I've been got, one of the pairs of shoes was defective. I requested another exchange, a hold was put on a pair until I sent out the damaged pair. I had to once again solicit you to send out the exchange and now I'm being told that the pair that was put on hold until you received the defective pair was sold. So now I don't get the shoes I really wanted.
Hello Gloria,
Thank you for your review. For assistance with the exchange concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I was about to place an order for a $14.95 pair of shoes and to use my $39.95 credit. At checkout I owed a balance. And I'm supposed to have VIP status, which doesn't mean much. I'm confused and will likely cancel my subscription. It's not working for me, any more.
Hello Phillis,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Enjoyed giving my input. I feel comfortable and special that my style of taste matters
Hello Lajewell,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
The shoe size I ordered was too small and I sent it in for return and I still have not received my return my new pair. Very disappointed where are my shoes?
Hello Julie,
Thanks for sending your review! Your feedback about your exchange order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
JustFab had an amazing promotional sale and I just had to see what they had to offer. I was able to get a few things for myself as well as a few items for my daughter from FabKids. One of the shoes I ordered was too big so I returned that item for store credit. JustFab offers amazing products.
Hello Jerrin,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I purchased a pair of wedges and was not satisfied. They are not secure and only grip the ankle and toes. I would have loved to have had a pair that have an overarch strap. I cannot wear these anywhere unless I am sitting down.
Hello Julia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I like the short time frame in which it takes to receive your item.
Hi Kim,
Thank you for your wonderful feedback! We're very glad that hear that you received your package on time. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
I bought a load of boots in different sizes when the sale was on. It just seem silly not to do this. I plan to hand these boots out to Mothers or young girls who need boots for this winter. I think I got around 9 pairs of boots using my credits and VIP status for an incredible amount of money. I feel sure that these will help out some people. They are great looking boots with style and grace.
Hi Jassmond,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
This backpack is the perfect size and I love all the compartments, especially the more structured bottom part. Very classy look!
Hello Sandy,
Thanks a lot for the positive feedback on the item you have purchased! Our member's satisfaction is our utmost priority and we appreciate your trust here at JustFab. Hope to hear more from you in the future!
Best,
Mary
It's good when I can find what I want. It's a hit and miss.
Hello Kourtnei,
Thank you for sharing your experience with the products you want online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
He was very friendly and helpful while processing my return label.
Hello Lori,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I bought and when it arrived it didn't fit me. I made an exchange and still could not change it for a correct size because there was not a size that would work for me.
Hello Maria,
Thank you for sharing your experience with the sizing of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The service was great. Good quality on time delivery.
Hello Sandra,
What an awesome review! Thank you so much for the positive overall feedback on our products and services! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Answer: Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!
Answer: They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.
Answer: From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.
Answer: I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?
Answer: I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.
Answer: Make a Small Claims Court claim online. That's how I got my money back..
Answer: Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.
Hello Cynthia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary