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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Great shoes for a great price! Would definitely buy again.
Horrible I didn't make any purchases and I'd like my money back becuase I also only used this app once and I didn't buy anything else
Hello Anna,
Thank you for sharing your experience with a charge o your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality of the shoe is good however they are not as wide as expected.
Hi Anna,
Thank you for providing feedback regarding the sizing of our products! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I never received my order and then my credit card was charged another 61.20 for an order I never even placed nor is it listed on my account.
Hello Christine,
Thank you for taking the time to leave a review and your feedback about your order and the charge on your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Tired of not having stock to exchange items when purchased, will be closing my account
Hello Rhea,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love my new shoes, one pair fits a bit big though. The shipping was great, my shoes arrived quickly.
Hi Danielle,
Thank you for sharing your feedback regarding our products! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I received 2 pairs of boots in the wrong colours, boots are not but this isn't the first time I have received the ring order.
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
One of my orders came and the shoes were a size too small and then they said they'd ship me a replacement and it never came
Hi Breanna,
Thank you for providing feedback regarding your exchange order! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
Very comfortable waiting for winter to wear them with my dresses
Hello Donna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The boots are too big in the foot and extremely too small in the calf. Clearly your plus size and wide or extra wide does not pertain or consider all shapes and sizes of all plus size women.
Hello Leah,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered 4 pairs of boots, and paid less than $40 for all of them. The prices are amazing! They arrived two or three days early, which is always a nice experience.
Hello Missy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I dint receive my product, If i called the help desk they are not responding correctly.
Hello Nidhi,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sizes Shoes are bigger than regular size and I am 5.5 and can't hardly get them to fit or styles are not available for size 5.
Hello Maria,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It fitted perfectly and it was what I expected……………………
Hello Grace,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Found these little gems on Instagram and loved how quickly they shopped & showed up for the first day of school.
Hello Kat,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad
It is a good business model and has good costumer service and good digital work but the diversity of their products is not for everyone. I had to cancel my men because most of the footwear doesn't meet proportions of wide foot. And hurts my skin or doesn't fit properly.
Hello Maria,
It is with great regret that we received your feedback regarding the fit of the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I've made a recent purchase, decided to do the after payment. Order was on its way, the day it was out for delivery. Never made it to me. Post office sent it back, I called fab line, put me in as the 12th caller. Never called back, I've called three times already trying to see if I can get the order resent, or at least figure something out. I definitely wanted my order. Never an issue, I really like JustFab. A bit discouraged.
Hello Glynnis,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
If you're okay with shopping at shops like Forever 21 and okay with that quality then you'll be fine with Just Fab. The part that I hate is I want to cancel but I can not get my money back from the "credit" or amount withdrawn for forgetting to "skip a month". That's my fault and I take accountability for that but their purchasing system sucks.
When I did purchase 2 items at half off, but ran out of stock for one Item. They would not credit me the amount for this item. Instead I was charged the full amount for the 2nd item. Like HOW DOES THAT MAKE SENSE? When I brought this up to their customer service, they could not resolve since the credit i used is not something they can easily re-credit since it's in whole amounts. It's confusing and frustrating. The conversation went no where and they did not have their manager follow-up with me. I let it go for the sake of my sanity. I'm still a member just to use up the rest of the "VIP credit" with the free shipping. The products aren't even decent quality so I'll be donating or gifting it.
Hello Betty,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Todo muy bien, precios, ofertas y calidad, gracias
Hola Zobeida,
Gracias por dejar una evaluación. Siempre nos esforzamos por ofrecer la más alta calidad al precio más razonable. ¡Qué tengas un lindo día!
Mejor,
Renz
I told multiple members in your chat and email that you send my package to a different address
Hello Nanncy,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Antonia,
Thank you for the great feedback. We're so glad that everything worked out for you. At JusFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary