On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overly priced items. No variety in styles. Over priced clothing. Over priced shoes. Same quality as SHEIN for 3 the cost. Shipping takes for ever.
Since I've been with Justfab I have had excellent service. My orders always come in a fast timely manner.
Hello Susan,
Thanks for sharing a positive review of our services! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
I've had a great experience. The items are great and the selection is better than I expected.!
Hello Sandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The shoes are great and all but I was charged when I wasn't supposed to be. I saw the deal where you get the first pair of shoes you buy off just fab is $10 so I bought a pair of booties. I paid $10 for the shoes (because it said they were $10 for the first pair) and $6 for shipping fee and tax. This was my first pair of shoes from this website. They took the money out of my account like normal and everything went smooth. I got my shoes and they fit great but a couples days later I got $49 taken out of my account. I didn't buy anymore shoes after that first pair. This has happened to other people and not just me. If they say the first pair you buy off this website is gonna be $10 then that means they should be $10. Not $10 when you first purchase them and then when you receive them we're gonna take the actual price of the shoes from your bank account. In actuality I ended up paying more for the shoes than the original price which is not okay. If y'all could fix that problem that would be great and I would like to be refunded my $49 as well.
Hello Skye,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will reach out to you right away.
Best,
Allison
I got the items I selected. The images can't show the cheap feeling fabric. As a sale item I expected better quality given the regular price
Hello Kathryn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Absolutely awful experience. Customer service was condescending and utterly unhelpful. Shipping was a nightmare. Companies need to stop using Ontrac. Second time having such a horrible experience when the company uses Ontrac. Headache could have been saved if the company had used FedEx to begin with.
Hello Micah,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I was excited to see this site, and the intro price points. I ordered what appeared to be a great "Nice Blue" pair, which when delivered had a vicious shank with zero flex, too high, impossible to walk in. Sent those back and ordered Vernetta Chelsea boots, in my size, 10, They were 11.5 in size! Same shank problem! Zero flexAnd I am thin, 5'6" and 120. Whomever is designing these has no business making shoes, and knows nothing about anatomy. Cannot ever buy from this co. Again! Too bad! But the online photos are SO doctored! MM.
Hello Molly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your booties. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love my new boots and can not wait to wear them out
Hello Melodee,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The product was fantastic and just as shown in the pictures. After I received it,$67 was deducted from my checking account I had used for the purchase and the money was converted to credits to be used for further purchase on the website. This money was deducted from my account without my knowledge or consent. I would like a refund of this amount back to my debit card.
Hello Genevieve,
Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
No problems. Easy. Pleasant and exciting. I wore the black dress to a Paint and Sip last night. People loved the style, color and fit!
Hi Lela,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
The membership is too expensive. The quality is not as good as it could be. They are aggressive with getting the money out of your account. Whenever I actually try to use my credits, my size in the styles I actually like seems to not be available. Hard to use credits.
Hello Leanda,
Thank you for sharing your experience with the VIP program and the quality of the items we offer.We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality is just so subpar. I've placed several large orders, and I return almost everything because it's not like the picture, the shoes aren't comfortable, the quality is poor, or the design is just odd. I've only ever kept 2 items. The only perk is that they have sales quite often, but I would never pay full price for anything.
Hello Kate,
Thank you for sharing your experience with our promotions and the quality of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
These boots have elastic tops that do not stretch far enough to allow you to push your foot in. I am very disappointed in the quality of these boots and will return them.
Hi B J,
We value our members, and your feedback about the quality of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
My address is incorrect on the site even though I have been ordering and received for years. My parcel was returned and I am unable to change my address on your website. I tried calling and texting via Facebook but no resolve.
Hello Helena,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I absolutely love my shoes! The black ones with the pointy toe runs a lil small but other than that they are perfect! Great materials and awesome prices!
Hello Alexi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I saw the backpack & loved the color. I ordered with ease, & it arrived on my doorstep in a timely manner.
Hi Jacquelyn,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The shoes and boots use to be nice but now its never my size or really ugly shoes. It needs to be more age friendly shoes or advertise for 45 and up
Hello Gela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection of items we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
Left sandal was wider than the right and the heel was crooked.
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandal. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Good experience. I received my shoes in good condition, beautiful as I saw at photo online & good quality
Hello Nawal,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Your boots used to always fit in wide calf. I've been buying them for years and the last few pairs I have bought do not fit they are always to small.
Hello Christine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
Thank you for sharing your experience with our prices and the products we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary