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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered a bunch of different shoes. Got them in a flash. Love them all!
Nothing was comfortable shoe fell apart as soon as I put it on.
Hello Tasha,
Thank you for sharing your experience with the product you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shipping was super fast and I love my sandals, very comfortable and I got a lot of compliments on it. I even purchased a pair for my sister.
Hello Tameka,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The pieces never disappoint clothing is good quality and they look just as good in person fit good easy return/exchange. Great customer service.
Hello Rose,
Thank you for taking the time to share your positive feedback on our products and services.! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I am very pleased with my purchase because it was delivered very promt ant without any excessive delays.
Hello Bohdanna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Never received my order. This is the second time I had to place my order and when I didn't receive the first order, I had to place the order again and multiple items were no longer available.
Hello Emily,
Thank you for sharing your experience with the purchases you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes I bought were beautiful. They run a bit small. But are good qualities.
Hello Charmaine,
We appreciate the feedback you shared regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I noticed that my package was shipping to an old address so I notified the delivery service to return the package. Thus far no credit of return. I canceled my justfab account.
Hello Deirdre,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I like it cos the order come on time and the way explain for me is good to
Hi Hayat,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I purchased a shoe from you guys and I still haven't received it.
I tried your consumer service thing on the app and no help.
I need my shoe
Hello Samantha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I purchased 3 items for some very low prices. The items arrived in approx 5 days, I was pleased with that. I was not too happy with the yellow top. The picture did not show how short the top really was. The jury is still out on the white T-shirt dress. The jeans were great. I suppose I could have returned the 2 items, but shipping charges would have wiped out any savings. So, as rated and titled, I am "somewhat satisfied".
Hello Margie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I enjoy ordering from Just Fab. It's easy and the items are stylish. I also appreciate the ease of returning items cost free. The items are also true to size. Overall it's a great site to purchase from.
Hello Mary,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The items i bought were very nice! Good quality, fits perfectly. Sure i will buy more from this site
Hi Jurica,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
The shoes I bought were a great price and are so cute but they cut my big toe when I wear them for a few hours.
Hello Jordan,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Enjoyed different shoes selection. Although some shoes was cut smaller than the size that I ordered. Even went up a size bigger.
Hello Maryann,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was unaware if the monthly membership price increase and feel like JustFab could have done a better job with that. Also the quality of most if the shoes are not worth $50.
Hello Katrina,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I think your customer service is pretty good. Unfortunately, once I received the tight shoes, they couldn't say or do anything to get me to stay. I walk 2-3 times/week and I always wear comfortable shoes. If the company says a product is true to size and it's not, I steer clear.
Hello Karen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was a customer of JustFab for many years. I cannot count all the shoes I purchased and the amount of money I spent with this company...
However, there was an issue with several of my orders anout 70%, if it wasn't the delivery, out of my size, charging me full price, RUDE customer service, regardless what the issue was, it was never simple to purchase with JustFab! Needless to say, I canceled my account with JustFab and will never buy a single item from them!
Hello Desiree,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your shopping experience. Our Member Services Team will reach out to you right away.
Best,
Allison
I called to dispute money taken out of my account that should've never been taken out because I canceled just fab
Hello Elle,
Thanks for sending your review! Your feedback about the member credit charge is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had ordered two pairs of boot one mid calf the other over the knee. Both were ordered as extra wides and neither pair could even reach mid calf. I feel bad for the women who order regular and get toothpick sized boots with no stretch ones at all. I'm very disappointed with them as they are indeed very pretty but they are not extra or wide at all they'd probably in fit a forearm.
Hello Lilith,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary