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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Recent purchase was cancelled and card being charged extra money after the purchase completion. How does this happen? Was there a glitch that couldn't calculate my items properly then in turn the customer loses a purchase? Terrible business and I've been a long- time customer. I'll be ending my membership.
Purchased six or seven items and all were delivered quickly and without damage. Items were a great fit and looked awesome. Aviator sunglasses were a lot better quality than expected as I usually buy mine from Winners but these were much more durable? I'm impressed. I do find that I need to size up in footwear but that's ok.
Hi Amalie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
For the ever rising costs of this, my credits shouldauto apply. Funny how when the price increases the site was down to cause my subscription. Not happy after many yearsc
Hello Kasia,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
They outsourced their customer service, so one person will say one thing and another will contradict what the first person said. They charge you shipping and refuse to refund shipping (been a very longtime member, this is new), and they also charge you a China tariff. One person says they'll refund everything, then says they can't, ect. It was so much back and forth I ended up disputing the charge with my CC company. They're very disorganized and the quality is terrible.
Hello Brenda,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about tax fees and shipping fee refunds is important, and we would like to address this as quickly as possible. We would like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have returned more shoes than I have kept. Usually does not meet my expectations for comfort and fit
Hello Renee,
Thank you for sharing your experience with the quality and fit of the shoes you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the designs and latest trends being refreshed constantly in their collection. Quality is good and prices are great! Ask of this, backed by a terrific customer service for those situations where you have to replace or return stuff. The frequent discount sales and rewards program is like a cherry on the top!
Hello Prathibha,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was unable to make my return and the sizing was off so now I have shoes that's too big.
Hello Lataisha,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been ordering on JustFab for a few years now and I have never had a bad experience! Always exactly what I ordered and delivered within a week of my order at most. There's never any worries or issues with them! Highly recommend!
Hi Tanya,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Twice I've had my issue escalated, but yet it continues.
Hello Betty,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Find it hard to find options that I like and sizes that fit correctly. Have ordered three different times had to send back because sizes weren't true to size.
Hello Shelley,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoe is super huge. And the return policy did not give me time to return / exchange.
Hello Josselyn,
Thank you for sharing your experience with the quality and size of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I don't feel that Fabulous shoes should be taken people money off there CC people should not be taxed each month. You don't know people situations and you people want to take $50. Out of there account each month whether they buy or not. That to me is robbery.
Hello Lorraine,
Thank you for sharing your experience with the tax and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The size of the shoes I bought was no where near the standard. I typically wear size 6 1/2 to 7, I bought a size 7 and a size 8 both were extremely too small. When trying to exchange the shoes for a bigger size I keep getting an error message. I will be canceling my membership as soon as I use my credits.
Hello Wendy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I loved them! I got lots of compliments on my sandals and boots.
Hi Michelle,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I wear a 9.5 and I've bought shoes (that were 9.5) from you guys before. Both shoes I ordered recently were way to big. I exchanged both for an 8.5. They both were still too big but I gave up and kept the sandals. The boots however, seemed to not even change from the last, which resulted in me simply returning them. Frustrating.
Hello Emily,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just fab has the best quality products. I'm very satisfied with my purchase and the VIP discount.
Hello Sophia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The dress nor the jumpers ever true to size. The quality of it is awesome
Hello Francine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great, wonderful, fantastic love
Love love love awesome, lovely nice great color. Love the size of bag. Roomy, hold many things.
Hello Laverne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Worst deal ever, and for no reason they just charge you 49$ that you can't even use or refund.
They sell you shoes for 14$ and the next month charge you 49.
Hello Zeina,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Had issues with a return not going through and an agent helped me get it all figured out on the live chat.
Hello Stacie,
Thank you for your review of your recent return experience, our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Myricol,
Thank you for your honest feedback! We are sorry to hear that the order you placed was canceled. Our Member Services Team will get in touch with you right away.
Best,
Renz